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December 2023 by Herb W.
I shop at the Bastrop, TX store frequently, at least I used to. The recent experience I had was the worst. The cashier failed to put three items in my basket. I returned to the store to retrieve the items I had purchased. That is where the very poor customer service kicked in. The head cashier, Maro, told me to go stand in the very long return line and see if the items where there. No they were not. The AP Manager had to be contacted to review the video to confirm, or whatever the reason was, before my $10 worth of items would be giving to me. After waiting and waiting one of the employees must of got the okay, she put my stuff in a bag and said she was sorry for the inconvenience. So Bastrop Walmart, if you are reading this, your store policy SUCKS. I will not be shopping there anymore. Maybe you need to take some lesson from your neighbor across the street, HEB. The customer service there is top-notch. The jerk that come up with this new policy.....see ya!!!! you JERK!!! (was $10 worth of groceries worth losing a long time customer?)
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October 2023 by Morgann G.
No one is available to help you. This location has turned into self service only and in my opinion it's gone downhill. I've never seen their bathrooms really clean and they always smell. I try not to come here often and when I do I limit what I get. I tried to give them a second chance and bought deli meat. The meat was slimy and none of their fruit and vegetables looked good. I will once again limit the times I come here.
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September 2023 by Marilyn K.
Don't leave your film with the photo department. I had two rolls of film developed. The pictures I received was someone else's photos. When I tried to find mine, I was told they only keep the digital photos received from Kodak for five days. I was on vacation when I received the notice my photos were in. Photo supervisor offered a refund of my purchase but it's a two hour round trip for me to Bastrop and my photos are gone forever. Unacceptable!!!!
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July 2023 by Nayely C.
Bad service everytime I come here I always have a problem with the customer service there very rude they don't help you at all horrible service don't recommend coming here!!
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April 2023 by Bill N.
Standing in line at the pharmacy for 20 minutes, then they decided to go to lunch. It would probably be helpful if they posted the lunchtime hours. Very unprofessional. Maybe they should hire more help.
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March 2023 by Aimee L.
We went to use the photo kiosk. It was quick and pretty simple. Automatically printed our wallet photos, but we had to wait for the larger photo.When we went to check on the large photo, the attendant, Bear, was extremely rude, saying it would take an hour when we paid for the automatic photos. The other man at the electronics desk was very kind, asking how many pictures and giving us an estimate of 5 to 10 minutes. However then Bear was very rude, saying "Yeah, it may take 5 to 10 minutes to print, but that doesn't mean I'll be back there in 5 to 10 minutes", being very passive aggressive.We went around to look at frames and came back at about the 10 minute mark and when we got to the photo desk, we watched Bear and another co-worker goofing off. They were just standing there messing around while we just stood there waiting to be helped. After around 5 minutes, the kind man came back from helping another customer and told Bear to get us our photos. If not for the kind man, this would be a 1 star review, however, he did help us, was extremely hospitable, and made sure we were being taken care of. However, Bear was anything but hospitable.
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December 2022 by Brent H.
I usually like Walmart and feel it can be a good place to shop. But it has slowly gone down hill in quite a few areas. This one is the last straw for me. I bought the Great Value bacon and it looked okay through the package( I flipped through at least 10 bacon packages to find one that looked okay. Boy was I wrong and it makes me wonder how much worst the other bacon must be. A big rip off. This is a picture of the fat removed from the one package of bacon. Disgusted to say the least
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September 2022 by Cheryl B.
Walmart keeps "updating" their store but the updates set me back. The self checks don't always accept cash. When you do go to a register that is supposed to accept cash, it may or may not accept $50 or $100 bills and often does not give correct change back. More than once I have had to go wait in line at the service desk with a receipt that tells them that their machine shirt changed me. It's really not very convenient! The store is all rearranged again and things are hard to find. There aren't very many shopping options in Bastrop so I basically just suck it up and go even when that store gives me anxiety. I would not recommend it to anyone though.
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July 2022 by Ken R.
Just FYI Walmart in the produce section they had great sales in produce, reason being is the produce is eat now or has rotten; so if I where you stay clear of the sales. Prices are so high can't afford to eat then food goes rotten.
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July 2022 by James J.
This is the second time that I've ordered items from Walmart for home delivery. I made sure that all the items were "in stock" before ordering. Walmart let me set up a delivery date and time, and charged my credit card. On the day of my delivery I received an email stating that the order was delayed, and then an hour later I received a second email stating that none of my items were in stock, and my order had been canceled. Twice now, so no more home delivery orders from Walmart.
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April 2022 by Gerry B.
First time at this walmart and the black hair old lady karen worker got pissed because i forgot to weigh grapes. Poor handling of the situation as well...
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October 2021 by Aileen F.
Walmart has a self- checkout station at either end of the registers, which is fine for a small load of items, or customers young enough to feel comfortable using machines. But with a cart full, it just makes more sense to be checked out by an employee. The times I've visited this store recently, I've either taken my items through self checkout or... left without purchasing. There have never been more than 1 or 2 registers manned, no matter how long the line gets. The few employees seen, look overworked.
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April 2021 by Hunter R.
worst customer service in the Automotive department. I showed up 20 minute before they closed with a flat trailer tire. No one was willing to help. Simply blew me off and I was left stranded at Walmart.
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April 2021 by Faith R.
Yesterday I got on the Walmart website and ordered a small item. When I hit the order button, it sent the amount charged to my visa but never sent me any email with the order number on it. So the soft ware evidently sent my order to space but charged me. The employees at Walmart said they could not help me without an order number which was their software that was not working correctly. I was very upset with the help I received. No order number meant no service and no one could help me. We have no control over their software program and repairs.
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December 2020 by Gary H.
Walmart advertised on the news that masks are required, even if a customer claims to have a medical reason for not wearing one. Signs are at the entrances saying masks are required, yet in a 30 minute visit just now, I passed 5 adults with no mask at all. When I asked employees about it, 2 told me that they can't make anyone wear a mask. How is that possible with cases on the rise in the Austin area and other businesses requiring it? I did not feel safe and will buy my typical Walmart items at other stores which do make customers follow guidelines set by the experts.
