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December 2023 by Briana Tankersley
0 stars!!! I have had various issues with this post office in the past, but I am at my limit now that I need a change of address.Ms. King has been short, unapologetic, and frankly rude to me, and when I file a complaint and asked to be written an email back, I always get a phone call when I'm unavailable. She has even closed out my service complaint before I ever got to respond to her voicemail. It's been 2 weeks and 3 formal complaints since I have asked my mail to be forwarded to my new address and it's still going to my old house.I've also had a sliced open bank statement delivered to me, and it seems like I'm not the only one who doesn't get mail picked up from their mailbox to get sent out. None of those issues were ever remediated.I have been acquainted with Mr. Tony recently and agree he is kind and helpful.
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July 2023 by Shaun Wright
Just came here for a passport Application, super smooth and super professional!
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June 2022 by Emilia Columbie
Mr. Tony provided exceptional service. Did you know he is bilingual in English and Spanish. We had to drive more than an hour to apply for a US passport but it was worth it. Thanks Mr. Tony for your pleasant service.
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May 2022 by Lorean Oviedo
Mr. Tony provided exceptional service. Did you know he is bilingual in English and Spanish. We had to drive more than an hour to apply for a US passport but it was worth it. Thanks Mr. Tony for your pleasant service.
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March 2022 by Cameron Morgan
This place has lost 3/5 packages I've had sent here. I've never experienced such a worthless and incompetent postal service before. Whoever is in chage here needs to get their act together. After reading other reviews it seems they really are stealing packages.
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July 2021 by Duh5001
Honestly if Tony ever quits ill never use this post office again because he's the only one behind the counter whos worth anything. I paided for a po box. I got my keys. I ordered items and had mail sent to the pox. Go to check it 2 weeks later and it still has blue lock out cover on the back and no one answers the phone to tell me why.
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July 2021 by Tarek YEHYA
best and easiest customer service to apply for new passport!!!
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June 2021 by Hello There
They are now holding my package since May 8th, 2021 and just sitting on it. Of course you can’t get someone to talk to. They also sit on my medications sent to me by the Veterans Hospital in Houston.The Post Office sure has gone to hell. I wouldn’t even give them 1 star but it won’t let me post.
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October 2020 by Mike Roberson
I had my 3 minors' passports processed here. Antonio was helpful, quick, and professional. He made a few copies for me and retook my kid's picture. I was thankful he didn't send me away like the last time I processed a passport at another local USPS office. It looks like they are understaffed because the line backed up a lot. Even though I had an appointment, I felt bad for being PART of the reason the line was so long.
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July 2020 by Stayouta Mybusiness
Can you PLEASE deliver the mail?!?!?! We’re on day 5 of no mail, or only junk mail! I called the main office and they say your utter lack of incompetence to deliver the mail or make sure your employees are doing their job is because of Covid-19. NONSENSE!! This has been going on for YEARS!!!
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July 2020 by Amber Bryan
There have been multiple days, sometimes in a row, that the mail carrier does not come down our street. Today for instance, July 2, 2020, there is no carrier. I know this for a fact because I have outgoing mail in my box with the flag up, it is 6:45 pm, and the flag has not moved. I walked out to the box, “benefit of the doubt”, nope, the outgoing mail is still there. Hello Bay City Post Office, it’s not like this is a huge town!! I don’t understand why it is so difficult for your carriers to do the job they were hired to do! I can’t even say this might be happening because of the pandemic because it’s been happening for the two years we’ve lived here. I suppose it might be because your carriers stop mid-shift and hang out at people’s houses. If you’d like, I’ll attach a picture tomorrow when I see her again one block over from my house. Or better yet, I’ll contact the main office. Either way, it’s not my job to make sure your employees do their job - it’s yours.
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June 2020 by Amanda Roberts
Waiting for a very important parcel and it shows up on my informed delivery app along with another piece the other mail piece that's been delivered but the one I needed wasn't and the short Hispanic man with glasses lied to our face saying they don't deliver to people not on a rental lease ..i know( for a fact as my uncle Eddie was a postman HERE for 30 years and) thats not true!!...they deliver to addresses not names!!! That man is a liar !!!! Dont trust him!!!
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September 2019 by Brandon Rosales
*WARNING: This post office is illegally stealing people's packages*
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August 2019 by steve robles
If I could give a 0 star I would. This place is a joke . The post master is so rude to his people. The workers are over worked and he don’t care. The mail is all messed up . Due to the post master. Although, He wasn’t nice and had no since of direction he has lost a lot of people because his lack of management. The main office in Houston didn’t care they are all a joke. Sorry for bay city people. Blame your post master not your carrier they are over worked and trying to do their best while he sits in a chair and yells at people. Not a good place .
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June 2019 by ma laroya84
Within 2 months:
