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December 2023 by Scout Survival
Short staff. I understand wait times, but this was excessive, even now days.
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September 2023 by Sean Bush
Walgreens has great customer service and I love how there is hardly ever a line and always a very clean store
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August 2023 by Wess Schulze
I am disabled and on a fixed income. I could not afford one of my medications. I would have been able to afford it with a discount card however the pharmacist would not allow me to use it because she said that she had instituted a policy disallowing discount cards on certain medications. Totally unacceptable. They are the only pharmacy in a 50 mile radius that has this medication. *update to my review. I spoke with the store manager, Cathy, and she told me that the pharmacist told her that she made exceptions if she knew people’s circumstances. She would ask the pharmacist to make an exception for me. Then after several hours I called to check on the results and the pharmacist would not make an exception and emphatically stated that she has never made an exception for anyone regarding this matter. So, essentially I am being accused of trying to obtain medication to then sell as a drug dealer and I am being lied to by the management there. This is completely unacceptable. All of my calls have been recorded and Walgreens will be hearing about this. To accuse someone of a crime, deny them their medications, and lie to them is just completely UNACCEPTABLE.
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January 2023 by Andrew Dossman
Nice service if you can get it all day I’ve called them and it’s like they didn’t pay their phone bill.
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September 2022 by Melissa Randy and Liam Pont
This location IS BY FAR THE WORST IN TEXAS!!!! I'VE USED Walgreens my entire life! I've been on ADHD meds my entire life. And I live on a fixed income. I was in Bay City to visit my mother in law and had my monthly tele-health and rx scheduled during my week in Bay City. This Walgreens location individually decided THEY DON'T WANT TO ACCEPT GoodRx for my certain type of medication. So since even the store manager couldn't override this HEINOUS INCONSIDERATE RUDE DECISION OF THIS INDIVIDUAL PHARMACIST, to not accept discount plans on SchII MEDICATIONS, SHE TREATS EVERY CUSTOMER AS AN ABUSER OF SORTS, SO I was forced to pay 86$ instead of 17$ for a regular medication I take. I COULDNT transfer my type of medicine anywhere else not even a different location. Mind you, my regular Walgreens at home accepts GoodRx (NO ISSUES) from me without a problem. What a selfish inconsiderate thing this pharmacist insisted to do !!!!!! Some of the pharmacy techs behind the counter have known me for MANY YEARS, so I was highly OFFENDED AND disappointed by their decision to force me to pay FULL PRICE because other types of people choose to abuse a medication I take regularly....... I will FALL OFF A CLIFF WITHOUT A PARACHUTE BEFORE I EVER USE THIS PHARMACY AGAIN, NEVER EVERRRRRRR EVER !!!I ONLY wish that our complaints were heard and actually addressed, but NOPE, NOT BY THIS HUGE CORPORATION...... THEY ABSOLUTELY DO NOT CARE ABOUT ANYONE INDIVIDUALLY AS A PERSON, AND IT SHOWS !!SO I WARN ANYONE WHO IS CONSIDERING BECOMING A NEW CUSTOMER AT WALGREENS BAY CITY - DONT DO IT!!!! YOULL ONLY BE TREATED LIKE POOOOO, TALKED DOWN TO, DISRESPECTED AND MISTREATED. AND NOBODY -- - N O B O D Y WILL BE HELD ACCOUNTABLE!!KEEP YOUR PRIDE AND USE ANY OTHER PHARMACY OTHER THAN WALGREENS BAY CITY TEXAS!!!!!
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September 2022 by Gloria Garcia
My husband had eye surgery at Memorial Herman Surgical Center. He was instructed to bring his meds with him the day of the surgery. We had them filled at Walgreens the day before. He has been a customer there for years.The nurse failed to give his meds back to him. He went to Walgreens and explained the situation to the pharmacist. He only needed a days worth of the eye meds. We planned to go back to Memorial Herman Surgical Care to get the original meds. The pharmacist refused to help him.
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August 2022 by Laura Lamar
I had to call the pharmacy twice today. It was a miserable experience. I took the time to have my prescriptions transferred to H‑E‑B. after the fiasco. I’m fairly new to the area, but I’ve never seen such poor service from a Walgreens. They need to hire more staff, or they may make prescription errors. Double check your RX until this place is under control. It’s like a dumpster fire!
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August 2022 by Norma Garza
They are very rude in the pharmacy they tell you to wait and other people get on the phone and no one ever comes back to answer and your questions are never resolved. I hate Walgreens Bay City!!!
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July 2022 by Faith Shaffer
Very busy pharmacy. Changed to CVS because it is impossible to get through to them on the phone (for me or my doctor!) without a 30 minute plus wait. Store part as expected. I still prefer the store part over CVS.
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March 2022 by Sydoni Belfrey
Impossible to get a hold of with regular 2 hours on hold, lines down the aisles for the pharmacy, often out of stock, and absurd wait times in the drive through even when the lines are relatively short. I truly believe they don’t bother to answer phones purposely because they are overwhelmed. This pharmacy is overloaded with business, not blaming the staff which always looks exhausted from excessive demands. Pick another pharmacy!!
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March 2022 by Kristi Jackson
I work for a local Dr and I E prescribed a medication. Pt came stating they would not fill rx I sent only the generic forms which patient can't take. I called to let pharmacy know and a rude tech named Lauren yelled at me and talked down to me like I was d*** and in a hateful tone. Not helpful at all and definitely not professional. She needs training on customer service
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February 2022 by Tiffany Desiree
Literally the slowest Walgreen pharmacy I know of. No one should have to wait 15+ minutes for their prescription. Heck even the covid test. Get with program before you guys start losing your customers.
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January 2022 by Daryl Bailey
Nice clean store smiling happy knowledgeable service great selection of merchandise. Good for last minute gifts. Good drugs
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November 2021 by Curtis Hanson
Absolutely ? the best mismanaged understaffed and understocked pharmacy in Texas.
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August 2021 by Abelia Bustos
The drive through should be for dropping off and picking up only. If someone has to wait for a prescription to be ready should let the next car get their stuff instead of just blocking everyone else. I waited for a long time for the truck in front of me to move and it took me 3 minutes max to get my stuff because I was sure it was ready.