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December 2023 by Brenden L.
went for a used truck cause I needed something to tow a little more, the truck they had to offer was not a factible price for what it was, but then I was able to work with the salesperson cullen Ferguson to get a workable deal on a new titan xd with the rate that I wanted. all in all understanding and able to work with situations to make the deal work in a way that I needed
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November 2023 by John palacios
Always a good experience going to Baytown Nissan for auto services. The lady Sandra in the service department is always very nice and helpful. They get you in and out pretty quick if you get there when they first open. Thank you Baytown Nissan team.
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November 2023 by Irma Hilaire
If there were 10 stars, i would give them 10!!! They were all amazing in this dealership. Cullen Ferguson was patient, and worked sooo hard to get me the car that I wanted with the budget that I had. The GM, and the sales manager, Stanley, were great as well! They definitely gained a loyal customer!
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October 2023 by Noemí G
This happened in May.They did help me to get a used car by helping me get the credit, but everything else around it was very bad service, and I lost a lot of money because of them. I wouldn't go back with them.I was looking for a used car, told them my price range, and the sales man kept showing me cars way above it. I understand that I had basically no budget, but they could've told me they didn't have cars. They had one that hadn't gone for revision yet, I bought that one, with the promise they would clean it thoroughly later. A proper cleaning was never made by the, The tires were dead, they said they were changing them, yet only changed one. Had to go back one month after to get that done. The car was overpriced. And at the moment of finishing the contract they took advantage of my ignorance and sold me a warranty that would be added to the credit. I must have lost around 2-3k because of that.Some more details to the story. I am thankful that I could buy the car, and they helped me find a credit line, but I lost a lot of money in the process. I wouldn't go back with them.
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October 2023 by Jay (H)
SUPERB Service!! As an elder, I’ve owned many new autos. I was surprised to deal with such an excellent professional dealership. Sandra (in service) is outstanding, professional, patient, taking the extra step needed for a remarkable experience with Baytown Nissan. Nowadays, this kind of service is extremely rare!I can’t thank management enough for their hiring, training & keeping such valuable employees! I highly recommend Baytown Nissan!
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October 2023 by patrick deriso
Came for the cars first oil change after purchasing new from this location. They asked if I wanted tires rotated and it was an extra $20 for tire rotation. Tire shops do this for free. No reason why I can’t get tires rotated for free while my car is already there for service (I made no fuss and paid it anyways). Free car wash was offered and the car showed no signs of being washed; MAYBE somebody rinsed it with a water hose. The inside wasn’t even vacuumed.*Do it right or don’t offer at all*In summary:Worst car wash ever…even if it was free. Charging for a tire rotation shows how much you care about a lousy $20 bill versus customer retention (especially if the car was purchased NEW from that location). People working were extremely nice but a price tag on the rotation and the complete lack of effort from the car wash team ruins the entire customer service experience. 95% of the job was completed flawlessly. You lost my respect over the last 5%.
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October 2023 by Brady J.
Far beyond the level of untrustworthiness you would expect of a used car dealership. Lied to give me a higher interest rate, snuck in a maintenance plan I specifically turned down, were a nightmare to deal with regarding follow-up services. I thought a dealership would be safer and easier than a private seller, and they definitely proved me wrong.
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September 2023 by Michael Cassavaugh
This was the best new car experience I’ve had with a dealership. I was able to coordinate the purchase and trade in ViA email, which was my preference (the other two dealers I was working with seemed to have an issue with this). When I arrived the new truck was ready to go. The whole process took 45 minutes from arrival to departure, better than I expected! I will definitely consider buying another vehicle here again anytime! Salesman Darwin and sales manager Colin made this a great purchase!
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September 2023 by Alicia Parker
Sandra is absolutely amazing! She made my visit a breeze. She’s very knowledgable and super kind. I will always make sure she takes care of my services
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September 2023 by joseph murray
My experience at Baytown Nissan was over the top of my expectations. The sales lady (Tara) was very professional, knowledgeable, and was very attentive to what I was looking for. She also gave me a follow up call to make sure that I was happy and satisfied with my purchase; and to answer any questions that I may have.Thank you Ms Tara for all that you done and for going over and beyond the call to duty. For anyone that's looking to purchase a vehicle. Go to Baytown Nissan and ask for Tara; she will most definitely take care of you.
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August 2023 by Rene Garcia
Although they were short staffed, Ray Perez was very helpful and made sure we were taken care of. He was helping about 3 customers during our visit and still managed to keep a smile on his face while being pulled in 3 different directions. Highly recommend asking for Ray if your looking to purchase a vehicle!
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August 2023 by Larissa Morales
I went with my best friend to provide her support in buying her vehicle. She was frustrated running from dealers to dealers to get what she wanted. We ended up at Baytown Nissan with Melissa and she made the process and experience smooth and quick. Melissa met with my best friend to see where she is at in terms of what she wanted/ needed in a vehicle. She explained and provided useful information and was very patient. I highly recommend my friends/ family to meet with Melissa for an amazing vehicle buying experience!
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August 2023 by tania salinas
I recently purchased a 2023 Nissan Sentra from the Baytown area had such a great experience with the whole process if you ever decide to purchase a vehicle this is the place ask for “Carmelo” Such a great outgoing person you won’t regret it .
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August 2023 by Sarah Guillen
Carmelo was a great sales man! Made us feel very comfortable and wasn’t nervous how I usually am. I felt like family! I definitely would recommend everyone to come and see CARMELO THE CAR GUY!!
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August 2023 by Felix M.
Propaganda fraudulenta juegan con la gente esto les llego a mis papás y hablaron al numero y la mujer se porto muy grosera y les colgó la llamada.
