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March 2025 by Adonis Directo
It’s Rodeo Time and I wanted to buy a new western shirt. I bought two because I was unsure of what would go with my outfit. Unfortunately, I wanted to return 1 of the 2 shirts that was unwashed and unworn.
Upon returning, they wanted to retrieve information and sign me up for a rewards account which I did not want to partake in and I opted out of participating as is my right.
I was told that in order to return items, they insisted that I have a rewards account. This was not stipulated on the receipt or on any signage as a condition of return.
Fortunately, upon insisting on a manager and being a Karen, stating that return policies must be clearly posted at the point of sale (no where does it signify that you need a rewards account to return merchandise on the receipt or at the register), I was able to return my item.
I loved Boot Barn but I will continue to shop at Cavenders, Gomez, online or more so local and family owned shops moving forward.
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February 2025 by Garret Wilson
Very friendly and helpful staff.
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February 2025 by David Stonestreet
They have so many used boots for new prices
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February 2025 by Dinhora Fuentez
I love coming to this location..even if we drive 40 min . It has so much variety and a lot more options for Ariat pants which is basically all my son wears .
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February 2025 by Elizabeth Marie
Dallas was fantastic he helped my husband find the perfect pair of shoes 👞
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January 2025 by Emma Adams
Great workers helped find great work boots that are comfortable and flexible
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January 2025 by Paul Mejia
Good service not in-store order online and fast pick up at store
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November 2024 by Akailo Gaming
Can’t shop in peace without the employees having their eyes constantly on you..yes I understand helping the customer is valid but when I’m across the store and I have two different people looking at me makes it uneasy….profiling?
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October 2024 by Eva Marie
Love the attentive of some of the workers others were to busy flirting to actually help. Buy a few were nice and checking on us.
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October 2024 by Marina Cid
Highly recommend! I was really well assisted and they have a lot of good quality boot options
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September 2024 by Trevor Clevenger
I just had the worst experience with a boot barn I’ve ever had. I’ve spent a lot of money at boot barn at the Liberty Texas location and usually have amazing customer service. The Baytown boot barn, there is a woman there named Tanya who claims to be the manager and is the most unprofessional manager I’ve ever seen. She speaks to customers in a very disrespectful way and she reprimanded an employee in front of me. When she started to reprimand the young man Jorge in front of me that’s when i got a little more involved because you should NEVER DO THAT!! I am extremely disappointed in the experience I had at this location and I think something seriously needs to be done because this is absolutely a training opportunity. I do not believe everyone is meant to be in a leadership role and I believe that Tanya is the perfect example of someone that shouldn’t EVER be in a leadership position.
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June 2024 by Brizeida Paz
Although the workers are amazing, having no AC is a little overwhelming. I can't imagine how hot it gets for the workers, hope they fix it soon.
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April 2024 by Sandra Gonzalez
Got my husband some really nice boots. Love the new decor and floor design. The representative Eduardo was so helpful and got what we needed.
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April 2024 by V Santiago
I’m leaving two stars because the employees didn’t seem to want to help with changing rooms or to help us with what we needed and when checking out the same employees were giving us ugly and judgmental stares and it felt like they thought we were stealing or something. Won’t be shopping there again if those employees are there. It was a lady with curly hair in a pony tail giving me dirty looks.
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March 2024 by Genaro Aparicio
Great selection of western wear.
Very helpful staff, guy that helped me went out of his way to help me.
