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September 2025 by Bill Latham
Well it’s not a bad place but in the year I was there the prices went up twice and y’all be very very careful and read the fine print because you have to give a 15 day notice to move out so you can get your deposit. Or they can prorate it for you and pay a half a month then you might get your deposit. I would never ever ever get a storage from them again!!!!!!!!
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August 2025 by Amy Franco
Always easy to reach and talk to. Jean is very helpful!
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July 2025 by Jasper Nava
Great safe and clean place has alerts that let you know if someone is in ur unit has lights on a timer great place.Cant say enough great staff
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May 2025 by Brianna Boucher
Got my 3rd unit today with Jean and she didn’t wonderfully! Always so kind and helpful. I refer them every time someone needs storage.
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April 2025 by chris r
You ROCK!
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April 2025 by Kasia
Jean was such a huge help! She is so kind and walked me around to find the unit that fit our needs! She was super great at explaining everything and the unit was clean!!
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March 2025 by Namon Scott
Mrs. Jean is being very , informative and helpful I would highly recommend customers to give her their business.
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March 2025 by J P
Friendly, honest and good price.
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March 2025 by J “Underground King” C
Jean was very informative of all the ins and outs of the storage facility! She is very professional and I will definitely be telling everyone about this facility!
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March 2025 by Stacey Boyd
I have been waiting to get my deposit back since November 2024. I have contacted them several times. Still no deposit. The check was list in the mail. It was never cashed. They refuse to give me my $400 deposit back after I had to move out because the property manager told me that I could only be at my unit for a few minutes at a time knowing full well that I had a 15x50’ unit filled from top to bottom that I needed to organize in order to find my things. They take your rent, and deposit but don’t allow you access to your belongings if it takes you more than five minutes to retrieve it. So the 12 pick up truck loads of my belongings that I moved in the last week of September had to be moved back out in November. Not to mention the rat that was in my unit when i moved in stayed dead and rotting the entire time i rented the unit because it fell under “not my problem” when I brought it to the property managers attention. It is march 2025 and I still don't have my deposit from last year.
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March 2025 by Gustavo Florenti
Great location…very convenient right off of i10
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March 2025 by Yajaira Amador
Great customer service and the information given was clear and helpful
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June 2024 by adam schaffer
Looks are especially deceiving when it comes to this place.
We rented a 10x30 unit in January, we were never told that we needed to have flood insurance on our unit. Come to find out through many other people this place has flooded multiple times before and the owner is very aware of it. Our unit flooded in May of 2024. We lost $30k in furniture and multiple in unreplacable keepsakes. Also buildings A, B, C, D, E, F and.G flooded as well. I can show you emails that state this. Come to find out from a previous employee and a the current project manager that the storm drains are clogged up with debris from the original construction and previous storms. The owner is refusing to do anything for us or anyone else that lost their belongings other than to provide dumpsters to remove your now wet and ruined property. The owner is also a very well known professional basketball player, his name is Hakeem Olajuwon. He made millions of dollars off of the people of Houston and now off the people of Mont Belvieu. As far as I’m concerned and many others in the area. AVOID THIS PLACE LIKE THE PLAGUE!!! He is only interested in himself and the money and doesn’t care one bit about his tenants. He also owns several other properties in the area.
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March 2024 by Curtis Nash
Very friendly staff. Very clean
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February 2024 by Susan Samora
The prices have went up and good customer service has went down. The lady who runs the office is very unprofessional. I heard her screaming at a customer about being evicted. I thought that was very unprofessional. I felt bad for the customer. Then she came over to me screaming and accusing me of asking someone for the gate code. The customer that was screamed at said she was the one asking for the code. I really miss Ms. Sheri the previous property manager. The current manager acts like a psycho.
