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January 2024 by Olivia Huntington
Trash, employees, trash service just trash
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March 2023 by True_deciple
I went thier for an alignment and to check my tires because they kept going down I kept my car thier a whole day and the guy they done alignment that was done wrong and they didn't check my tires and I found from another shop that I had two nails in one of them that could cost me my life and blow out on the highway because they did a poor trash job will not ever bring my vechile thier againService: Wheel alignment
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February 2023 by Gloria Guevara
I brought my car with a flat tire on 03/20/2023 . A couple hours later they called me and said my tires were good and that the flat tire was low on air pressure only. That was it. Next day I was ready to go to work and my tire was totally flat again. I missed work and had to take it back due to their negligence. when I spoke with the guy at the front desk (The Manager)he said "well our technicians checked it yesterday and they said it was ok so now you will have to wait because we are busy". He acted like he didn't care. I'm here waiting. I have been waiting for 2 and a half hour already and they haven't pull my car yet. They do not even have the service to dropp you off where you need to go like other Places so. It's just a flat tire that needs to be replaced. It happened before. Same thing . It was after the third time I brought my flat tire when they finally said "yes your tire has a nail on it". This location lacks so much of care for the customers. Phone rings and nobody answers, the front guy just sits there and doesn't acknowledge customers. I came here because we buy our tires here but, remember this is not the only company that sales tires. A company loose customers not for what they sale but for the customer service they provide. I couldn't go to work today because the employees here haven't been able to help me and the manager is very rude. He just don't care.Service: Tires
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January 2023 by Elisabeth Perkins
Traveling out of town for a family trip and had flat tire in Baytown on Sunday. Visited 2 other places but they didn't have right tire size. Less than an hour before closing Dustin and his crew were amazing and helpful. Placed two new tires and got me and my family back on the road within the hr!
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November 2022 by Rebecca McGee
I called ahead to make sure they weren’t too busy and they told me they’d have me in and out in two hours. Waited 5 HOURS. Not once did they give me an update. The building was freezing and I sat by the window in a hoody the entire time. Food was shoved in the seat cushions and when I told them I only wanted that brakes done they still tried to push a full inspection. I explained I had just had the oil changed and had a full inspection done the day prior but that business did not change brakes so that was all I needed. For the price you pay, you would expect better service.Services: Brakes
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October 2022 by Donald Cole
Took my truck here to get my a/c replaced, drove it to work a few days later, noticed a/c not blowing cold. Had to take it to another Firestone in Copperfield and was told freon level wasn't topped off. Second time being burned here won't be a third.
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October 2022 by avryll felix
Diagnostic test is $100, my engine light was on, they said the problem was fixed, next day my engine light came on again! Not happy with my experience so far, hopefully when I take it back they will fix the problem.
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September 2022 by Connie Francis
I would not recommend their service to any one. I absolutely had a bad experience and it was on my work van. They act as if you don’t have any where to go and they will not keep you informed throughout the process. And when you have a question they act like you are not even standing there. They want even acknowledge you standing there. Like I can understand them saying hold on one minute I will be with you. I just simply asked what’s the estimated time you think the vehicle will be finished cause I been here long than I expected so I can make arrangements for my daughter to get to work. He responded I’m on the phone and don’t know. So I’m looking like ok please tell me something or get someone to help me at least no. Absolutely rude. I walked away because didn’t want to make it worse. And I never got my question answered and plus when the vehicle was done never said sorry about the wait just bye…. Wow and this is 4807 Garth Road location…Services: Oil change
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August 2022 by mrstraighty
Great job. Got me in and out super fast. Kind and courteous. Seemed to be a bit undermanned. Will definitely come back.Service: Wheel alignment
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August 2022 by coolzpl
I got a flat tire four weeks ago and had to buy a new tire due to the hole found in the tire was to big. Located in the rear passenger tire. But then got another flat in drivers front tire the following weekend. But when I went to pay for the bill they would not charge me to fix the second flat and told me it was on them. So much appreciated for Firestone helping me out. They are busy, but have always been very polite and helpful.
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August 2022 by Cuong_tho nail
I came 2 day ago for Allignment, they left 2 front wheel crooked and my truck was running 1 side. They Said notthing they can do, I need to replace the Lower Arm. (But the Lower Arm is still very good)Paid $99 plus Tax.They are really dont know how to do work,After that, I went to Can Do on W Main, they took my truck about 45min, and everything come out perfect with just $90.I am so disappointed for what I paid and trusted them.Service: Wheel alignment
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August 2022 by Victoria Ellison
I had a lot of work done on my car last year in July. I love this firestone. Today I needed an alignment, I took my car to a different shop was informed I needed 1400 worth of work done before I could get the alignment. So I then dropped it off at firestone, they looked at it and said everything looks good. I said what and gave them the quote and work that needs to be done the other shop told me. He went down the list and said none of that needed to be done. The guy, I don't remember his name even took me to my car while it was up and showed me every part on that list. He said everything looks fine, actually looks like a lot of it had been replaced already. The funny thing is the work firestone did last year included the tire rods, so I'm baffled as to why the other mechanic place told me today those need to be replaced. Firestone told me their recommendations is only two new front tires and an alignment. So thank you for saving me from being taken advantage of cards tire and automotive today. You guys are always friendly, honest, and accommodating. Keep up the good work.
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August 2022 by CuongNguyenThai
I came 2 day ago for Allignment, they left 2 front wheel crooked and my truck was running 1 side. They Said notthing they can do, I need to replace the Lower Arm. (But the Lower Arm is still very good)Paid $99 plus Tax.They are really dont know how to do work,After that, I went to Can Do on W Main, they took my truck about 45min, and everything come out perfect with just $90.I am so disappointed for what I paid and trusted them.Service: Wheel alignment
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July 2022 by Jezreel Erkkila
Would have been a four star but the young man was not interested in anything customer service. The two other men were good and the service was quick in and out.
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May 2022 by Destiney Maynard
I had my oil changed here, they left the old oil filter under the hood leaking. Oil cap not tightened after service, and spewed out. Very unprofessional