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August 2023 by johnny childress
Can't ever reach a person to actually talk to over the phone.
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June 2023 by Melonie Stangle
Sat in the car whole time, my friend went inside but it looks like they have some repairs on the front of the building, looked like it was falling apart
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June 2023 by Latonya Spann
Wonderful
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March 2023 by Javier Garcia
(Translated by Google) If I could I would give it 0 stars. I went to make a deposit and it turns out that the ladies, 1 is serving a customer, two are very busy on the phone checking their Facebook and Tik Tok, watching videos and the other comes out from behind a room, wiping her mouth, because she was eating They can't count rubbish and they give me a lot of papers so I can bring them the counted coins and adjust them to their liking. If they don't like to be bothered, then they can stay at home. In a bank they are supposed to make the deposit as the client, not for me to do their job for them. The attention is getting worse and worse.(Original)Si pudiera le doy 0 estrellas. Fui a hacer un deposito y resulta que las señoritas, 1 esta atendiendo un cliente, dos estan muy ocupadas en el teléfono checando su Facebook y Tik Tok, viendo videos y la otra sale de atras de un cuarto, limpiándose la boca, porque estaba comiendo, que no pueden contar morralla y me dan un montón de papeles para que les lleve las monedas contadas y acomodas al gusto de ellas. Si no les gusta que las molesten pues que se queden en su casa. En un banco se supone que hacen el deposito a modo del cliente, no que yo les haga su trabajo . Cada vez estan peor la atención.
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November 2021 by Terrance Gutierrez
I loved it.
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June 2021 by Anthony Corley
Customer service and professionalism was amazing. Out of all the locations I have been with this bank since 2013 they are the best. They took time to help, understand and fix a very stressful situation another location caused. I don't remember names very well but for the ladies that was working 06/01/2021 there isn't enough stars on here to rate your service.
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April 2020 by Lilly Cantu
My teller today Nadia was just plain rude. No greeting, no smile, I was very uncomfortable tranfering money. When you go to a bank or anywhere you want nice friendly service. That spot does not provide it. Joe V's has nicer staff.
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April 2018 by Roxanne Gonzalez
The worst experience ever, no online services for a week and a half, and then receive a call about being over draft, I ask why and the lady tells me well yesterday 2 transactions were processed 1 for auto pay of 10.00 for Pandora and the other a 35.00 overdraft fee for the payment. I asked her is you guys have been having problems with your online banking as well as your app why wasn't i notified before charging me an overdraft charge. Lady hangs up!! I call again get the lady to reset my online information and then she hangs up again, call a third time ask to file a complaint on the other 2 reps and she hangs up too. I go to the store speak to the same lady that has had to help me reset my pw and app and she say well i can't give credits because it wasn't bank error. I tell her if i would have known the payment was drafted in advance I would have paid the 10.00 and avoided the fee. Your app and online service and over the phone service hasn't been working for over a week, so I had no clue!! I will be shutting an acct I have had for 10+ years because of this!!
