Fred Loya Insurance is a local auto insurance provider known for offering affordable car insurance for all drivers. Customers appreciate the friendly and professional staff, with many recommending the office and noting positive interactions with representatives. However, some clients have experienced issues with customer service, including difficulty with claims or account concerns, and a lack of responsiveness from customer support. There have also been concerns about the process of uploading photos for quotes, which some found confusing and inconvenient, leading to in-person visits. Despite these challenges, the company maintains a reputation for competitive prices and a straightforward approach to insurance. Overall, Fred Loya Insurance is chosen by motorists seeking affordable coverage, though some customers wish for improved service and communication.
Absolutely love this place. They are very nice and professional. I recommend to come to this office. Ask for Chey she’s very polite!
June 2023
We should have had insurance cards before our policy end date. April 13. I finally called the first week in June. I received no apology just a poor possible excuse. Bad customer service this time around.
September 2020
They have new ladies with better service and faster.
