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June 2025 by Marc Paz (Oliver)
I’ve been thoroughly impressed with this bank. They offer all the features a customer could ask for, with 24/7 support available through online chat or a live phone agent — very convenient and reassuring. Their website is user-friendly and easy to navigate, giving you full control over your finances.
One of the standout benefits is the $100 overdraft grace period, which comes without any fees. It’s clear that Frost prioritizes its customers’ needs and strives to provide helpful and supportive service.
Their ATMs are accessible around the clock, making deposits and withdrawals easy at any time. In addition to basic banking, Frost offers a variety of services such as car and home loans, business banking, and savings accounts that help your money grow over time.
The atmosphere at Frost is welcoming and friendly, making both new and existing clients feel valued. As a small token of appreciation, they even give gifts to new sign-ups.
Overall, I highly recommend this bank for anyone seeking a reliable, customer-centric banking experience.
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May 2025 by Flor Ceballos
Very bad customer service my second time here and they make the same mistakes definitely not recommended .
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December 2024 by MaryAnn Oblander
Excellent service by every person who has helped me.
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February 2024 by HRB
Coming here was always a difficult, but then I met Brenden!! He’s amazing, he’s Very knowledgeable and so sweet!
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December 2023 by Misty Morgan
Great people at the Baytown location.
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October 2023 by Rickey
Very nice ladies when I walked in treated me with up most respect and service was excellent. I enjoyed my experience. I will definitely start a future account with them
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August 2023 by BaconBacon P.
Called the police on my mother, after she came inside to call a tow truck when her car would not start. She banks at this location. Had just deposited a check into her account. Police officer said they were scared and that she was now banned from the location. These people really want to force someone to sit outside in 100 degree temps I guess. Would absolutely NEVER recommend this bank to anyone. Ever. Do better.
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December 2022 by Prasidh Sreedharan
The Baytown Frost branch is a prefect blend of professionalism and customer service.
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July 2022 by paula natasha
I am not an account holder, but now I wish I was. The service is excellent! I came in and the ladies were very nice, professional, and offered great assistance. I got way better service here than I do as a customer at chase. Thank you Andrea and Michelle for being so great and providing excellent customer service.
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June 2022 by Christopher C.
I have been using banks for over 35 years, and have NEVER in my banking life had an experience like the one here at Frost Bank in Baytown. There are THREE standouts (as they are always up front when I do any banking transactions), Andrea, Victoria, and Michelle. From my wife and my first interaction with our personal banker who set up the account, to withdrawing money from the indoor ATM, to going to the counter to handle other business. Any of these three ladies are the most experienced, professional, courteous, and knowledgeable I have ever had the pleasure of doing business with. The personal touches (calling my wife and myself once a week, just to see "how are y'all doing today?", to "we just wanted to make sure that there wasn't anything that we could do for you") are a breath of fresh air in these times of standoffish banks who are just interested in you and your money being added to their coffers. If I could give 6 stars, I would gladly do so. Thank you to them and to Frost!
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April 2022 by Melissa Longee
A REAL PERSON ANSWERS THE PHONE 24/7 365 DAYS A YEAR! NO MORE AUTOMATED, PRESS ANYTHING FOR ANOTHER MINDLESS MACHINATED, INTERMINABLE HELL ON EARTH!! Seldom been unable to solve my problem. And coffee and cookies at every branch!
