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November 2023 by Mary McCormick
Thank you Shelly Super nice and very helpful.
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October 2023 by Miguel Angel Tozcano
Shelly is an awesome person she explains you and helps you out with everything you need and cheap prices for your right needs
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October 2023 by Dominique Dixon
Shelly was amazing during my stay and the facility is very clean and orderly! I will definitely be relocating my stuff to a StorQuest close to me
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October 2023 by Jerome Harris
Hey Mrs.Bobbie helped me she a angle can y’all give her a raised she made me feel better she treat me better than any other storage place please give ms Bobbie a raised she did good services for me
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October 2023 by Niina Hernandez
Great customer service, the ladies in the office were very friendly, would 100% recommend.
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October 2023 by Fredo Garcia
Bobbie is great! Friendly and very helpful!
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September 2023 by Shen Ankh
This is the best storage place in Baytown Texas very affordable
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August 2023 by Alanna Netz
DO NOT GET A STORAGE UNIT HERE! came to put stuff in my elderly disabled mother's storage unit today and saw there was workers repaving the driveway. we were told that they would keep one lane open and that is was completely fine to be in there.we drive our uhaul in then my mom and aunt needed to go grab something at the house. when they left the workers closed down BOTH lanes on the driveway trapping me, my sister ,who has heart problems, and my cousin inside the facility in 100+ degree weather. we were told there was nothing the storage facility could do even though this was something that the facility was having done and should have made sure they were not TRAPING PEOPLE IN THE FACILITY. If my sister with heart problems had a heart attack or a heat stroke there would be no way to get an ambulance in there. IT IS UNSAFE. When we went to thr fromt office and asked to speak to the manger or supervisor we were told that the front office worker would send him and email but she doesnt control him so she cant make him call back and she wouldnt give us the number of anybody we could call and talk to. our Uhaul is still stuck inside they facility with no way to pull it out now untill the workers are finished and now we having to pay to keep it an additional day because we would told we would have no problem using the storage unit today because they were leaving one lane open. MY ELDERLY DISABLED mom was told she could park two stores down and walk all the way down to her unit but other then that could do nothing for us even though they didn't inform that the workers would close both lanes.
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May 2023 by Jesus Montalvo
Their website always has issues. Can't never pay online, their system seems to always have issues! I live in md and have had to wait until in baytown to go in and make a payment because office people can't take payment on phone???? The office people are nice and apologetic always, i know it's not their fault. Still, it's hard doing business with them. I even was charged a late pay fee because i had to wait to pay until i made it back to town to pay in person, go coiffure.
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November 2022 by Melanated Mel
Great customer service, only reason I didn't give a full five was because of how bad the driveway is inside the storage while looking for my unit. Still a solid company.
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September 2022 by Billie Abrams
The manager was very nice informative, professional and very helpful.
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July 2022 by Lora F.
It has been a complete circus renting here. The new property manager is absolutely horrible and rude! She answers the phone rude and just talks down to you the entire time. I have been trying to move out of this place since May. I paid my storage and paid movers to come and move my stuff out but the manager was a no show and now they are auctioning off my stuff. They can keep it all its not worth losing anymore money over they are such a horrible place and I would never recommend. They also call you every day and email and text you about your late payments even after you tell them to stop.
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July 2022 by david hale
Since the new company took over. The new manager over the Baytown location is rude. Loved being there. But can't say that about management.
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July 2022 by Armando Valencia
THE NEW MANAGER FOR STORE QUEST WHICH USED TO BE GREAT VALUEDOES. NOT KNOW HOW TO TREAT THE CUSTOMERs SHE IS VERY OFFENSIVE AND HAS A BAD ATTITUDE she is ALWAYS mad i'VE BEEN THERE 5 YEARS BUT ARE NOW LOOKING FOR A NEW PLACE BECAUSE OF THIS ISSUE don't go there
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February 2022 by Armando Guerra
Great prices and clean facility Natalie was super helpful and very professional!!
