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November 2023 by Lizeth Maldonado
We've been using Guillen Funeral Home for more than 20yrs. in our Family. They have always been very helpful and very understanding through the whole process of giving the last goodbyes to our love ones. They're the only funeral home that will allow you to come in way earlier and spend more time with your love one. It has also been a smooth transition as most of our family has been buried out of country.
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October 2023 by Lynn Gonzales
Our experience started off fine, then took a sharp downhill drop during the service. The 1 good thing I have to say about them is how BEFORE the service they let us drop off and set stuff up on a couple of days before the viewing and let us clean up the next day vs the day of. However everything else since the Viewing was HORRIBLE! Most importantly, the way they did my Mother-in-law's makeup was horrendous!! Even the depostion funeral home and our family agreed! Her lipstic was smeared and not lined with her lips, and her color was waay off, looking like a guy did it, which he did. This utter disregard for our loved one or just pure laziness resulted in a tramatic viewing for us since she looked so unlike herself (and we've been to other funerals, many within last year and NONE LOOKED THIS unlike themselves - she looked like a completly different person, and was was unrecognizable).? Then, when it came to getting the signature from the doctor, they were LAZY AS HELL! They called 1 number and left a message a couple times maybe and didn't follow up! We had to HOUND THEM AND DO IT OURSELVES, otherwise we wouldn't have been able to get the body cremated, adding waay too much unnecessary stress to an already sad/stressful time. In fact, when we told him the Correct hospital person to call he flat out said "No, you've asked for far too much and I'm done". He wouldn't even make 1 more phone call to get the REQUIRED doctors signature to get my Mother-in-law cremated in time for our next service. He flat outwashed his hands of us once the service was over and wouldn't even help with REQUIRED paperwork that is WELL WITHIN HIS JOB DESCRIPTION.? As a result, they ended up transferring her body illegallly since they didn't get required paperwork!!! They didn't even tell us the certificate was signed until we offered to grab it in person and have hospital sign ourselves!! Horrible and LAZY!! Truly unacceptable way to treat someone who just lost their Mother/loved one. Don't use this place, they're lazy and will taint your last memories with your loved one! If you're planning a funeral, make sure you ask ALL the pertinent questions BEFOREHAND and check their license.
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March 2023 by Adrian Candanoza
During this very difficult time me and my family were well taken care of by Maria and she was so attentive and kind
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March 2022 by Angela Barton
Ms. Marie was very professional and provided excellent service during a difficult time. Thank you for your work & sincere dedication. God continued blessings to the entire staff.
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March 2022 by Perc Junkie
It feels a little weird writing a review for a funeral home but I have to share about how great our experience with Maria (guillen funeral home) was. Maria was very professional, caring and compassionate from the beginning. She made us feel like a friend And not just another customer. She assured us that our loved one would be in great care and met our every need. Thank you, Maria.Definitely recommend Guillen Funeral Home
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March 2022 by Amanda Sierra
Would highly recommend this place! Ms.Guillen is such a very wonderful and helpful lady. She puts into consideration of all the families requests and needs. Thank you Maria for all your help and support through the whole process, it was very much appreciated!
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March 2022 by Nelly Gomez Donjuan
Our family has used Guillen funeral Services in many unfortunate times. Mrs. Maria is the most professional in very caring, delicate manner.
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March 2022 by Veronica Salinas
Thank you , I would totally recommend, your staff was so kind and you made our family feel so comfortable, Thanks for everything ❤
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March 2022 by Lupita Gutierrez
I would totally recommend used her services for my brother in law and they were totally helpful and explained everything . Thank you as our family went thru this difficult time but you made us feel more at ease .
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March 2022 by Erlene Gonzalez
Thank you so much for everything. Any family member that ive had here yall have always made us feel comfortable and i appreciate everything yall do to make sure everything is to perfection.
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March 2022 by Michael Hernandez
?? Thank you Guillen family for everything.
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March 2022 by Amy Anzaldua DeOchoa
Guillen Baytown Funeral Home provided top-notch service for my grandfather's funeral. Everything was executed professionally and updates were communicated in a timely manner. Ms. Guillen was very easy to work with and was very compassionate during our difficult times. It's very much appreciated when you work with someone who enjoys their job and has true knowledge of the industry/services they offer.
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March 2022 by Ann Arriaga
I would totally recommend , Mrs. Guillen was very helpful and walked us thru the whole process I used her services when I lost my son and my husband .. Thank you because it’s not easy and you made us feel at ease and comfortable.
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March 2022 by Lisa Romero
To be honest you are don't deserve that but in order to post have to give you a star. My brother's funeral was a show of disrespect, how do u take payment and don't let the people who pay for it know the date had to find out from facebook. Didn't let us contribute to service, nor when we left peaceful the other party followed us out causing trouble. All in all I wouldn't let u bury my cat.
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March 2021 by OSCAR BARAJAS MAGAÑA
Very good service! Mrs. Maria is very kind! Mrs. Maria Maria was very attentive until the last moment of the service! ??
