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March 2024 by Leonardo Hernandez
I got send a pair of pumas suede black and white . I got them same shoe of the left foot very disappointed . Specially when there all sold out
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March 2024 by LaTonia W.
I loved my shoes and so did my son when I brought them home to him! The customer service was amazing as well.
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February 2024 by Brandon Pace
The team in the store is always on point and great service
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February 2024 by Stephanie Sol
My husband and I placed an order on his account for 3 SnapBacks to coordinate with some clothing he was wearing to some upcoming events. The order arrived in a timely manner and we were excited to open the packages to see the products in person. To our surprise, one hat was shipped separately and it was only in a BAG.. no kinda packaging protection and not in a BOX!! The hat looked like it had been sat on and kicked around before it made its way to us. And to make matters worse, a security tag was still attached. VERY disappointing to see something we spent our money on be packaged so carelessly. And this is now the SECOND time Hibbett has shipped us a hat in this way/condition, to the point where it’s not even wearable! I called customer service and while the rep was extremely kind and apologetic, she said I was unable to return the item in store and HAD to ship it back in the mail. She emailed the shipping label and I thanked her for her assistance, but it didn’t seem right! So I drove down to the nearest store location and even the employee there was shocked at how bad the hat looked and questioned how and why a security tag was attached. He processed the return with NO PROBLEMS and luckily we got our money back right away, instead of having to wait for the package to be sent out. At this point, we’re considering just NOT even buying hats online from here again.. too much of an inconvenience to receive damaged goods. Please do better packaging shipments to people spending their hard earned money to support your business.
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February 2024 by Latonya Haddock
Costumer service was fast and great. Look for shoes online and went to store and they had them in stock
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December 2023 by Rashn Fisher
Very nice they greeted me as I walked in. One of the lady associates ask me if I needed any help. I would go there again. I only ended up purchasing a pack of Nike socks and I also had a $20.00 discount so I only paid about $9.00 for the pack of socks sweet ??❤️
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December 2023 by Lawrence Richard
Excellent customer service...very attentive and knowledgeable about products there ability to get what you need.
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December 2023 by Paul Weber
This store is my go to store for ALL my Jordan apparel. Don't shop any where else.
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October 2023 by Latrice Perez
Didn't find what I needed but it was a nice and clean place to shop
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September 2023 by Monique G
I received terrible customer service, we waiting awhile wanting to get a shoe size to try on and no one helped. So we decided to leave and the cashiers just watched us walk out and didn’t say a word. I would recommend purchasing from a different store.
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August 2023 by Monique P
I received terrible customer service, we waiting awhile wanting to get a shoe size to try on and no one helped. So we decided to leave and the cashiers just watched us walk out and didn’t say a word. I would recommend purchasing from a different store.
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August 2023 by Frances Williams
The Baytown store has horrible customer service, this is my 3rd pickup order that I've waited hours for an email to pick up and never received it but once calling the store told it was cancelled due to damage then received the cancelled email, I will never order from that store again
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June 2023 by Trevon Trahan
They had an AMAZING collection, the prices were fair and the customer service was great, especially the man named Clint Monroque, he was a great help, if I come back he's the first one I'm asking for
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May 2023 by kelp shake
They had an AMAZING collection, the prices were fair and the customer service was great, especially the man named Clint Monroque, he was a great help, if I come back he's the first one I'm asking for
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April 2023 by Patricia Macias de Sanchez
I had to wait for 30 minutes outside because they open late, not to mention the registers were not working and the employees are not knowledgeable on their products because they have to keep asking each other for information. The response I got from them was I don’t know ma’am. And another thing is when anyone tries to call their store number it’s always busy. I do not recommend visiting the store unless you want ghetto service.
