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February 2024 by Abagale Tousha
Store is always messy, workers are always rude.
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February 2024 by The Twosler
Their refund policy is a scam.
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February 2024 by Thomas Hall
22 rolls of roofing delivered and only 4 were in good condition. Trid to refuse the delivery but they would not take it back I took pictures of it as did the delivery man. Went to the store and I waisted 1 1/2 hours of my time. They had to schedule a pickup time and would not refund the money until after they picked up the damage goods. To reorder I needed an extra $1,000 for the new order.
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January 2024 by keldric gibson
Shipping and receiving was great at one point but now it’s hard as hell to even find a clerk to even open the door. Literally just sit outside ringing the buzzer with no response
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January 2024 by Samuel Plata
Well Located and Parking is Ample. No Real Complaints. Customer Service keeps it from being a 5. If they had a Greeter to ask what you needed, you wouldn't have to wade through 3,000sq feet of hardware to get what you need. Not Kid nor Elderly Friendly. Strictly Business.
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November 2023 by Bayshore Boy (Street Preacher)
Well organized ,comfortable atmosphere, respectable employees, if your not sure all you got to do is ask and they will help you ...
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November 2023 by Peggy Tinkey
Very poor customer service. The manager in the tool department was surly and abrupt. She was not polite when a part had to be ordered online. We will NOT be returning to this location.
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September 2023 by Ronald S.
I ordered three rugs over a week ago. I was told at the time I placed the order that it would be here the next Wednesday. Nope. I checked with customer service and she said it would be Friday. Nope! I called. The automated attendant ( answering robot) said " we've received your order and are processing it. You will be notified when it is ready". The automated attendant sucks! And when you try to call the store.... Nobody answers! Saturday. No rugs but i did find out that Fedex shows the order in houston at 1:58 AM on Saturday. Home depot? It will be a long time before I order anything or even set foot in your store again. Get rid of the automated robot and answer the damn phone!
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September 2023 by Cynhia Stewart
I was looking for a padded long gated toilet bowl seat like I had before, and they sure had it. Unfortunately, this was the only one they had but it’s the right color and it feels great. This commode seat was listed as white but it still looks like it off white and it matches my commode. I must’ve looked at over 50 different commode seats from a lot of different places and they all have something wrong with them if they’re padded.
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September 2023 by Betty Curry
I ordered a gate on web, it was not the right size and when I tried to return it they said I have to take to store. I am 70 years old and have no way to take it back. Good bye 233 dollars for someone on a fixed income
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September 2023 by Stephen Chapman
See alot of people think that customer service has just disappeared from the food world. Nope it's just as bad here! Everyone I spoke to was to busy , didn't put in the effort or just had me standing and waiting while they helped other people. Unfortunately I have to come here often so I'm trapped. But I never look forward to coming here.
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September 2023 by Billy Hinkle
After two more visits I changed from a negative stars to five stars. Everyone in the store is super nice, it’s just those elderly ladies at the contractors entrance that are jerks.
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July 2023 by MandaPanda Randolph
This store doesn't do its best to service our veterans gave my pa hell on giving him his veterans discount they do kot keep their wheelchair carts charged nor assist you in finding what ur seeking well enough.
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July 2023 by Mimi Smith
Terrible location. Now I see why, poor management. YESENIA the "manager " was not in uniform, and being extremely unprofessional. Not helpful at all. The location is good, but the staff are terrible.
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June 2023 by Keith Brown
Young workers here are trash. They’re rude and lie. Everytime I come here for lumber I have an issue with them. They’ll make you wait 20 minutes because they can’t drive a forklift I stead of letting you go down am isle to get 1 board real fast. Then they say they’ll watch your cart and leave it. I’ve got so many stories from going here the past couple years. Older people are great and polite. But almost everyone under 25 is garbage.
