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February 2024 by Ramón García Beltrán
EXCELLENT PLACE
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February 2024 by Belle G
Always clean and nice employees
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January 2024 by Tom Ibert
Kohl's is always nice. I have trouble finding what I want because it's arranged by style rather than function. If you're looking for a polo, they're in multiple places.
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December 2023 by Noble
Buyer beware. If you use your card only use it at a store local to you and I would stay clear of the Baytown, Tx regardless. They have a sub-standard manager and it shows in their associates.* used my card at the Baytown, Tx location 1 week ago. 40 miles from home.* went to buy additional gifts on line the following Wednesday and couldn’t because they sent the Sunday authorization through twice. Because Sunday was a large purchase the second authorization took my card over limit…..* 1st customer service told me to call the store to have it lifted or it would fall off the following Sunday. Yes the following Sunday…. They put a 7 day authorization on their cards :-/* the store manager told me they couldn’t lift it and they have no number to call* escalations department said the store manager lied and that they could but I had to go to that specific store because that is where the issue occurred or I could wait until Sunday, told them that it’s 40 miles away and was told sorry. They did tell me that they noted my account with what I want and I could call back in for a 3rd time to place the order.It’s now Sunday and I still cannot use my card to get access to the additional discounts with my Kohl’s cash.I’m not calling them back again, if I have to put more effort into it I’m just going to do it through the BBB and Fair Trade Commission.Oh and the lady rang me up had to stop midway through because the previous customer had to come back to get their security tags removed. Guess what I had to cut off a pair of pants last night…. A security tag…It definitely was a comedy of errors however a frustrating one that no one seems to care to want to resolve.
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December 2023 by Jennifer Bertrand
The sales are fun, and I live the womens workout clothes. There is always a nice variety!
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December 2023 by Irais Avila
Store is a huge mess it’s hard to find anything also the cashier that checked my mom and I was rude. Do better Kohls!
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December 2023 by Diane Escareno ZAMORA
Waa able to locate dress shirt at this store in excellent condition. Was notified promptly when ready, arrived at store was greeted and directed where to go and locate my item and take with me with no problem great system to pick up what you order online. 5 + star deserved.
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November 2023 by Billie Abrams
Always feel welcome as Kohl's. The staff is always friendly and helpful. The great new lsetup in the Baytown store has taken Kohl's appeal to a totally different level!!
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September 2023 by Laura Rivas
The cashier have great customer service. However, Tenisha the manager has poor customer service and bad attitude. There was missing items from my pickup order and she didn’t to take the time to check my purchase order or say hello. She cut me off in the middle of the conversation and told if you didn’t receive the items you will receive a refund because the items are not available in the store. I left the store and I checked the order and the items showed picked up. I had to return to the store this time she did wanted to see me so she asked for my last name of the order. She found it and told the register to go to the back. A different cashier assisted me and gave me my purchase order. They should promote their cashier and place Tenisha some where in the back. She is incompetent and rude.
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September 2023 by Christal Kuehler
Worst shopping experience I've ever had at this location. I will never return. I've been a Khols customer/card holder for 8 years. I was treated like I stole my husbands credit card even though I'm on the account.
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August 2023 by Aunt LaLa
Love this place. I am usually here to return Amazon but always shop afterwards.
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July 2023 by sophia cruz
Pick up order was ready, no waiting what so ever. Easy n fast.
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July 2023 by VERNON POOLE JR
Order items online and said it was ready to pick up. Drove 40 miles only to be told items not in stock.
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July 2023 by Jay F
Nice place to do a little shopping, clean and well organized store in person, friendly staff and easy to navigate online as well to shop for items for pickup. A little pricey for items when shopping, but if you sign up for rewards, you will get the benefits of earning kohls cash and also coupons to use at the same time the more times you visit the store. Also, like that you can return Amazon packages and shop for something at the same time and the new addition of the collaboration with the Sephora store.
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July 2023 by B L G
The UPS/Amazon return lady is a fat B!+(#. Smarta$$ and rude. Didn't get her name but her makeup looks like Ursula from the little mermaid.
