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June 2023 by Sheila W.
Hi! I'm home-bound due to a motor vehicle accident. I did an online order for home delivery from the Garth Rd store. Upon receipt of my nearly $100 grocery order, as I'm unpacking I notice some of my bags and groceries have little black insects crawling all around. I call the store to address the issue and I'm advised to adjust the price or get a refund the items have be brought back to the store. Also, the store has been having an internal issue with these insects in the pastas (which I ordered), rice and flour. The associate did advise me if the items are placed in the freezer the insects will die, therefore we don't worry about consuming them. I also share concern with others who have posted the horrible decision by management to remove small carts and hand-held baskets, the strategy being that larger carts will result in larger grocery purchase totals.
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May 2023 by Fox E.
Not to be confused with Bro-ger, which is when you go shopping with your brother.There are lots of Kroger customers in Baytown, and lots of people happy to have a Kroger out here in Baytown, although prices are (as usual) pretty high, but they don't always have the selection that some of the other suburban stores have.Still they are popular, and brought a great extra option to Baytown and our relatives that live there. We visit this store most times that we visit these relatives.
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February 2023 by Ginger D.
The new manager is a jerk, he did away with the hand baskets so now when I am only picking up 2 or 4 items I have to push the BIG cart around with 3 things in it. There are none of the smaller carts either so now I am a HEB shopper. I forgot how good their prepared meals are and how much better their produce is. Also their cakes are better priced and they aren't making them a lot smaller like Kroger is so thank you Mr new manager for helping me out. By the way HEB has hand baskets, smaller carts and large carts to serve ALL of their customers.
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July 2022 by Sabrina A.
Rushing around to grab things I needed for a quick trip, I stoped at self check out and put my drink down by the bags. Then a male employee came and just grabbed my drink without stating first that my drink needed to be off the bag area. There is still COVID and now money pox ... and he's just grabbing peoples things is not acceptable ..
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July 2022 by Chris J.
Kroger employees, for the most part (especially management) are griossly lazy and incompetent. They are continually blaming covid for their lousy service. Kroger's computer software has frequent errors. Items that are out of stock are not so-indicated. You are allowed to order those items, and be charged for them, only to find out that they are unavailable. You are not often offered substitutions, either, and Kroger puts a hold on the full dollar amount. You must wait a week or so to get your money back. Someone makes a total mess of your credit card accounts or debit card account. What they do is to make things so confusing that you don't know if you are being refunded or not. I suspect that they might be ripping us off. If you choose to do business with them, keep your eyes open--both of them.
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January 2022 by Dina Simmons
I recently went to pick up an order there and waited 20 minutes for them to tell me that they didn’t open until 7. The female employee that answers the phone never told me that and she was also somewhat abrasive and not courteous.
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November 2021 by Caren Cox Kellogg
I’m always grateful when I see LeEva Lusk working because she always stops what she’s doing to help customers find items they’re looking for. She’s a godsend.
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August 2021 by Destiny B.
I have been trying to reach someone in regards to my online order that was supposed to be delivered today between 6pm-7pm. This is not the first time I have had a problem with Kroger's online order from here. I understand the system is not perfect but someone should be available to help answer my questions. I need to know if I'm being refunded or if Kroger is planning to deliver my groceries at a later date. Hanging up on me was very rude.
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July 2021 by Rebecca R.
Worst customer service experience ever!! I was literally ignored by the manager, my checker walked off, and after spending $400 I had to bag my own groceries. Ridiculous!
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July 2021 by Nadia g.
The worst pharmacy ever!! I tried getting my prescription filled here from another pharmacy and they seemed so bothered by my transfer and talked really rude to me!! Went to walgreens and they did my transfer fast with no issues. Worst customer service I've ever experienced!!
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April 2021 by Hilda C. Martinez
I was pleasantly surprised to find a small Mexican candy display. Thanks.
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October 2020 by Michael Dodge
I had an amazing at this spot. We liked the nice vibes and the food. The staff members are super affable. I am happy we ultimately decided to visit this place.
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August 2020 by Diana Robbinson
Fresh vegetables, seafood and friendly !!
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March 2020 by Jack McAdory
Kroger is doin good. I appreciate their effort. plenty of vegetables to cook and fruit to eat. I even got toilet paper and lysol today.
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March 2020 by vivian randell
My favorite store to shop. Always finding good deals.. Also I love getting there fuel points !!