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August 2023 by Luis C.
Bakery DepartmentAnd who said "Old Fashion Customer Service" was dead? I recently ordered a Birthday Cake with a BLACK PANTHER theme. The ordering was easy. The scheduling was made within a few minutes on a late afternoon on monday, and off I went home. I was picking up the cake on Wednesday morning. The following day, I received a phone call there was a discrepancy with the chosen decorative topping I chose ( there were two options). No problem, I'll go with the other one, i was okay with it but not excited about the decision. A few hours later I received another call, it was the same lady from the prior call, she was so lovely. She told me she understood the importance of a festive birthday cake and she and her staffed looked for a better Black Panther decorative option and found one! They saved the day!! The demeanor of the communication from the Bakery Deptartment was genuine and eager to please. The cake was so delicious. And the Black Panther decorations rocked!
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February 2021 by Leighann B.
I wish I could give this store zero stars it's the most disgusting grocery store I've absolutely ever been to I went today to get pizza crust purchased two pizza crust and one was full of mold and didn't even have the expiration date until May 2021. I went home opened up the pizza crust found all of the mold so I came back to the get my money back and nobody even apologize to me for my pizza crust being completely full of mold in fact the girl at the customer service register decided that her phone was more important than a customer standing in front of her and then proceeded to not even speak to me after the transaction and then when I told her I could've at least gotten a sorry for having molded pizza she still did not respond with anything.
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October 2020 by Bob Chancellor
I used the Kroger curbside service today for the first time and was completely satisfied with the service. Ordering was easy and the pickup went really well. I've used Walmart once and tried to order from them a couple of times since. I got frustrated on their site and gave up. Some things I wanted to order were not available on curbside pickup. If I'm going to have to go inside to get some items, I may as well get everything inside. Kroger is far better!!!
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June 2020 by Shelly A.
Apparently the employees do not think it's their job to clean out the garbage nasty customers leave behind in the shopping carts. This is a poorly designed store with a horrible parking lot.
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April 2020 by Brian Hester
Nice little neighborhood grocery store!
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January 2020 by Clay Blasingame
This Kroger is NASTY. Dirty store.
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July 2019 by D V.
We went to the floral department looking for balloons to purchase and fill with helium. After standing a little bit and watching the employee looking at videos on her cell phone with no acknowledgement of our being there I said excuse me ma'am no less than three times before she finally looked up at me, did not say a word. I asked "do you have balloons I can purchase and fill", her answer was, "they are $1.50 each." I told her what I wanted, she had an I don't give a s^&t attitude the whole time she was waiting on us. We won't be back there if that is how your customers are treated.
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June 2019 by Denise Villarreal
They don’t care about this side of town, we are not the ritzy side, store is old, parking lot is a nightmare and their selection is not good. Even though it is handy for me I will not go back
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February 2018 by Asha D Andrews
Ordered a cake for today and they said they never received the order even though I have the confirmation number for the order! I will never go to this Krogers again. Nothing to help with the problem. I complained to krogers 800 number and I’ve always gone to krogers bakery for all my birthday cakes. They ruined the birthday! They never have anything in stock here anymore either!
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January 2018 by Pennie Lopez Whitehead
Absolutely unacceptable to walk into a neighborhood grocery where it has been 20 degrees or less for weeks and employees bundled up like Eskimos saying Y’all refuse to repair heating system...ridiculous...hope HEB takes over all territory...THEY ARE TEXAS