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August 2023 by Luis C.
Bakery DepartmentAnd who said "Old Fashion Customer Service" was dead? I recently ordered a Birthday Cake with a BLACK PANTHER theme. The ordering was easy. The scheduling was made within a few minutes on a late afternoon on monday, and off I went home. I was picking up the cake on Wednesday morning. The following day, I received a phone call there was a discrepancy with the chosen decorative topping I chose ( there were two options). No problem, I'll go with the other one, i was okay with it but not excited about the decision. A few hours later I received another call, it was the same lady from the prior call, she was so lovely. She told me she understood the importance of a festive birthday cake and she and her staffed looked for a better Black Panther decorative option and found one! They saved the day!! The demeanor of the communication from the Bakery Deptartment was genuine and eager to please. The cake was so delicious. And the Black Panther decorations rocked!
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January 2023 by Cassie Nieto
The Kroger-Alexander/Ward Pharmacy is wonderful. They are very punctual and maintain their inventory; unlike other pharmacies in town. Very grateful for the employees of this pharmacy.
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November 2021 by Shay Cormier
horrible service ,Jenine is rude and insensitive
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February 2021 by Leighann B.
I wish I could give this store zero stars it's the most disgusting grocery store I've absolutely ever been to I went today to get pizza crust purchased two pizza crust and one was full of mold and didn't even have the expiration date until May 2021. I went home opened up the pizza crust found all of the mold so I came back to the get my money back and nobody even apologize to me for my pizza crust being completely full of mold in fact the girl at the customer service register decided that her phone was more important than a customer standing in front of her and then proceeded to not even speak to me after the transaction and then when I told her I could've at least gotten a sorry for having molded pizza she still did not respond with anything.
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October 2020 by Alan Buehler
This place was awsome. Not only did they help me transfer my meds across to them so I didn't have to go farther, but they also informed me my coupons were not so good for my meds. So the more than helpful pharmacy had me my meds at under half the original price. Talk about a lifesaver when we all need a little help right now as we get through these times. Thank You kroger for being helpful and going above and beyond to make sure the guest experience is top notch! I do not think I'll be going anywhere else for services any time soon. Of course on the way out the store has plenty of hot food ready to eat if want something quick for the evening. If you so choose, also there are plenty of great items for amazing unique dishes with products right here at kroger! So when you're on the way home do not forget Kroger has dinner ready so you can relax! But back to the pharmacy where they take care of people. The pharmacist looked up the coupons and got the codes for me so I saved a bundle and went home a happy shopper! I hope everyone will give this store a shot to change where you shop weekly. The savings alone should change your mind! If not, the time time you need a prescription filled, give them a call or drop by and they will take good care of you.
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June 2020 by Shelly A.
Apparently the employees do not think it's their job to clean out the garbage nasty customers leave behind in the shopping carts. This is a poorly designed store with a horrible parking lot.
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July 2019 by D V.
We went to the floral department looking for balloons to purchase and fill with helium. After standing a little bit and watching the employee looking at videos on her cell phone with no acknowledgement of our being there I said excuse me ma'am no less than three times before she finally looked up at me, did not say a word. I asked "do you have balloons I can purchase and fill", her answer was, "they are $1.50 each." I told her what I wanted, she had an I don't give a s^&t attitude the whole time she was waiting on us. We won't be back there if that is how your customers are treated.
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November 2018 by Keshia Jones
Fast check out for a quick shopping.
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October 2018 by Cedez Cruz
Always nice ckean and quick
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July 2018 by Ellis Whiteley
Please put a Krogers Store in Liberty, Texas and Cleveland, Texas.
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February 2018 by Monette Jordan
Having had my share of disappointing and frustrating experiences with pharmacies, I feel qualified to say that this Kroger Pharmacy is above average. The whole staff is friendly, patient, and courteous, whether on the phone or in person. If they are busy and you do have to wait, when it is your turn, you get their undivided, unhurried attention. Special thanks to Kimla Abshire, R.Ph., who recently went out of her way to ensure that a pain medication was filled before the pharmacy closed for the day. It could have been a miserable night for me, but she cared enough to see to it that I had my medication. Thanks for all you do!
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January 2018 by Candice Baker
I love the pharmacy! Great staff and support for us patients!!
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January 2018 by Paula Istok
Have all that I need, thanks
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August 2016 by Rebecca Alarcon
they're helpful but not that helpful.
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January 2016 by Donna Sanchez
Staff is always helpful have what you need. Produce and means always excepetional.
