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February 2024 by Ebony Monroe
While this is a really nice and big Kroger they are far behind HEB. They have a competitor directly across the street from them and I’d rather go there. My biggest issue is their click list staffing. They don’t shop thoroughly and often mark your items out of stock. I’ll park after my order, go into the store, and find what I ordered on the shelves. They consistently call when your order is due saying there’s a staffing issue and to come later for your pickup only to still not have thoroughly shopped your order. This massive store almost always has 1-2 lines open. Management walking around watching the long lines with no intervention. Lastly, their produce doesn’t last you’re sifting through half molded produce all the time.
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February 2024 by James Miertschin
Clean store, friendly staff. I would prefer more registers with actual cashiers.
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February 2024 by Arnold Crawford
I like to use the self checkout down by the deli. Lately the have had 6 or 7 carts full of product blocking the walkway and the machines to checkout
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January 2024 by Richard Jones
One thing I cannot stand is going into a store to buy something, and there are no prices on the shelves. You would think the supervisors walking around the store would catch that. You miss a few spots. Start with the Water Area top shelf.
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January 2024 by Matthew Weaver
Always clean, with great produce. We enjoy having a Kroger’s to shop at.
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January 2024 by zaynah joseph
My order was canceled without reason I had to call the store and find out why. When I worked clicklist at kroger for a different location we would always give our customers a courtesy call if we ever needed to cancel an order. I was not satisfied with the reason for the cancelation of my order. I wasn't given any options for substitutions.
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January 2024 by Diandre Leblanc
They have the best fruit
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November 2023 by Behind The Glass
First time ever in a Kroger. Did not know they had anything other than groceries.This place was clean, very well stocked and had so many options!Everyone was friendly and welcoming.Checking out, I had a couple questions and Kenya was very helpful. She didn’t rush me or treat me like I was a nuisance. Then a young man actually bagged my groceries for me!!!From now on, I will drive 20 miles to go to Kroger before I will drive across the street to a Walmart.
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November 2023 by Claudia Almaguer
Love Kroger? BUT I did not like how they assume I did not scan a $1.50 item. When I had more expensive items I was buying. I scanned it several times because I got a message and after the 3rd time that I scanned it, it said nothing so I was ready to pay. The older lady came up to me and said wait you forgot to scan and item. Now she scared me when she approached me and I felt bad like I did something wrong... What... Why should I feel anything but good like I had been before she approached me????So she scanned the item for me 3 times or more and the bar code would not read!!! We had to use the barcode of the same item but it was another one I previously scanned . Ha I know I scanned it but she was already accusing me. Instead she should have said...Miss something isn't right with the barcode on your last purchase and it is not reading it let me help you!!!! But no. They need to teach Kroger workers a better way to approach a customer and not accuse before they really figure out what happened!!!! If this continues I will only be loyal to H‑E‑B I never have that problem there.(The lady was looking at me while I was scanning because there was no one else but me buying in the morning. And really I felt like showing her my bank account to show her I have plenty of money.) I hate to post about his kind of stuff but I'm sure I'm not the only one this has happened to.?
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August 2023 by Angel Noel
Kroger unfortunately lost a sale on a cake that could have been sold if the bakery employee cared to have done her job with any sense of fitful intention. I was on my way to HEB to purchase a cake for my grandpa, but I’d figured I stop at Kroger since it was closer. Kroger had a dim selection, but we found one good enough. We asked the lady to put “happy birthday grandpa” and it somehow turned out to “HBD Gradpaw” and you can see how ugly it came out to be. On our way out we informed the clerks that we would not be purchasing this cake because they misspelled grandpa. Ridiculous, and this isn’t the first time I’ve had a negative interaction with that lady at the bakery department. Once, I’ve asked her to give me a slice of garlic bread behind the counter and I could feel her attitude. She’s seems to have difficulty with being asked to do simple tasks of her job. Seems ridiculous, and honestly, they should move her to a job where she does not interact with public. Anyhow, I went to HEB and the ppl there were kind and polite and they spelled grandpa correctly. Ultimately, I will definitely be buying cake somewhere else.
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July 2023 by Kayley Roberts
Kroger spaghetti shelf was FULL OF BUGS, and they were in the boxes. They had it still out to buy and on SALE.
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July 2023 by Ricki Rowell
Kroger's has some nice and polite staff. And the establishment is very clean including the restrooms but the biggest thing that I cannot stand is the programs that run the self check out. You're going to have to press buttons and wait after every single scan or if you sit your wallet down or did what I did and place the. Medication you've gotten at the pharmacy in one of the bags. The machine waits for staff to tell it you weren't stealing. Very annoying I would rather have a staff member. Check my groceries out then use the self check out. The self check out will take you three times as long.
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July 2023 by Clarisia Roberson
AVOID AT ALL COST!! IN THE KROGER APP YOU CAN SELECT TO PURCHASE HOUSE PLANTS POTTED PLANTS OR FLORAL ARRANGEMENTS. DO NOT DO SO!! I selected two beautiful hearty house plants through the Kroger app from the floral department and was told that they would be shipped one week after I purchased them. The one week passed on Friday and I was sent an email from Kroger stating that the delivery was complete along with a photo showing the items that were placed in front of a door of someone's house. This was not my house. I called customer service to request assistance and all they say is that they were not aware that you could purchase house plants through the Kroger app and that their system showed no purchase from me regarding those items. Therefore I'm on my own trying to find out how I can get a refund on my money over $50.
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July 2023 by Giselle Cazares
Went in to get a cake for a co worker that’s leaving just a simple “bye.” As a joke and they couldn’t even get that right.
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June 2023 by Sheila W.
Hi! I'm home-bound due to a motor vehicle accident. I did an online order for home delivery from the Garth Rd store. Upon receipt of my nearly $100 grocery order, as I'm unpacking I notice some of my bags and groceries have little black insects crawling all around. I call the store to address the issue and I'm advised to adjust the price or get a refund the items have be brought back to the store. Also, the store has been having an internal issue with these insects in the pastas (which I ordered), rice and flour. The associate did advise me if the items are placed in the freezer the insects will die, therefore we don't worry about consuming them. I also share concern with others who have posted the horrible decision by management to remove small carts and hand-held baskets, the strategy being that larger carts will result in larger grocery purchase totals.