PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Customers praise the store's staff for their attentiveness and care, particularly when dealing with pets that are stressed or require special attention. The managers and employees are described as knowledgeable, helpful, and dedicated to providing excellent customer service. While some customers wish for a wider variety of small-sized products, overall, PetSmart is appreciated for its comprehensive pet-related offerings and the compassionate care its staff provides.
My dog is very sick and the people at PetSmart in Baytown to such good care of us
February 2026
The people at this location are very helpful and understanding. I had to get my dog a muzzle. The staff made recommendations and made sure that I had the correct fit. Very good customer service.
December 2025
Friendly and knowledgeable staff always find what I need at a reasonable price
