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December 2023 by Alicia M.
On Sunday November 26th, 2023, my check engine light came on. I took it to Auto Zone and it read an ABS Stabilitrak and Traction control issue. On Monday morning, November 27th, I took my vehicle to Ron Craft Cadillac in Baytown, TX and was told the code was reflecting that my fuel pump is not communicating to my engine. I also requested to have my froze Cue Radio screen fixed. Later that day, I received a call from the Rep at the dealership advising that it was battery causing the check engine light to be on and the radio would need to be replaced. Based on the extremely light quote of $521.00 for parts and labor to replace the battery, I declined and approved the replacement of the radio. I was completely baffled about my battery because my battery light did not come on. The radio I was told needed to be replaced completely because it could not be fixed. I contacted the parts department to the dealership to check on the price of the battery because the cost was really bothering me. I spoke to Patrick in parts, and he not only provided the battery cost of 233.66, but he furnished the part#. Considering the cost difference, I felt that the labor was way to high to switch out a battery. I contacted the service department to discuss the cost differential at which time, I was told I would not be only 419.00. This was still too high, so I maintain my position of declining the battery replacement. November 28th, the next afternoon, I arrived to pick up my car and decided not to let it go and spoke to the parts manager about my concerns. At which time, I found out the battery cost they were billing me for was 394.00, plus labor. I made the manager aware of the discrepancy and he approved for the cost adjustment to the battery I was quoted, plus the 65.00 in labor, so I accepted. Patrick in parts became aware of the situation and confronted me about the price and part number I discussed with him earlier that day. In that moment when he realized he made a mistake I was advised in a very abrupt and rude manner that I can take the battery for the 394.00 or leave it because he is not price matching. Then he proceeded to walk off. Needless to say, the service manager overrides him. This form of customer services not only shocked me but is unacceptable. Not only was he rude and dismissive, but this was done in the presents of other customers awaiting parts pricing. I walked out 519.00 dollars later for my new radio replacement deductible of 100.00 of the $1025.00 initial costs, taxes, the battery replacement and labor cost. On my way home, I realize not only was my radio still programed with all the old cell phones that were programed and all my stored radio stations. This made me realize that I was charged for a new radio when in fact, my radio was really fixed. Fast forward to November 29th, I drove my car to work. On my way home, I turned off my car when I stopped for gas. I turned my car on to leave and the dashboard lit up like a Christmas Tree. The T/C ABS, Stabilitrak and check engine light was on. Even the lights highlighting the gear the car was in blinked uncontrollably and my car jerked. I turned my car off and on and only the "Check Engine" light stayed on this time. Needless to the say, my car was not performing normally as I drove less than half a mile to my home. I contacted Ron Craft immediately, but their parts department was closed. I am beyond annoyed and disappointed in the fact that not only is my car not working, but I was robbed for a new radio cost when in fact, my existing radio was fixed. I am seeking some form of a partial refund and will be taking my car elsewhere to be fixed. Consumers, please be aware of the dishonesty that exist with some of the dealerships. Times have changed and a wrench and screwdriver can't repair your car as easily as before. Today is 12/4/23, my car has been returned to the dealership twice since it was initially fixed. My Check Engine light came on and my dashboard lights up. They are exuding no form of urgency nor are they providing me with any form of transportat
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November 2023 by Mary Credeur
The service manager, Elizabeth R went above & beyond. I got my car in & fixed in a timely manner. Thank you so much.
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November 2023 by Karen B
Yes, Diagnostics shouldn't be so expensive and take a day or two (which is what I was told) and without being offered a loaner. Otherwise, everything went really well.
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October 2023 by Cara Hrebik
Great customer service—answered my questions, timely responses, friendly, polite. I feel assured that the work is done correctly, the first time.
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September 2023 by Mary Baxley
Ron Craft provides great service. Felipe is my service advisor now. Even though the service advisors have changed customer satisfaction is always a priority.
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September 2023 by aj alexander
Everytime I come to Ron Craft Monic Cook always takes great care of me. She is very professional and I always feel comfortable with my vehicle in her care. Keep up the great work Monic and the rest of the Ron Craft team.
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September 2023 by Lonnie Turner
My service writer was Monic who was very helpful to Me. Even when She went to lunch she gave My paperwork to another nice service writer who acknowledged Me of my vehicle status until Monica returned.Now that's Customer Service that I can appreciate.Thanks
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September 2023 by hellboundsteel2
Wendy service agent was so helpful and professional and Andy service manager was great he sat and talked with me for over 45 minutes to help me with the issue. Thanks.. If anyone has a cadillac issue take it to them and ask for Wendy.
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July 2023 by Curtis Judgeware
The lady that helped me get my oil change done was awesome and very friendly. This was the best experience.
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July 2023 by Shonda Leidensdorf
Brought SUV in oil change and to check out a leak. Had the SUV for 5 days, couldn’t find leak and when told suv would be ready to pick up Saturday morning, the oil change had not been completed. Will need to purchase a vehicle in the very near future & the service here completely turned me off. Off to find another dealer to service my Caddy & to make my future purchase.
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July 2023 by Allison Dunning
We always have a great service experience at Ron Craft, and appreciate the professionalism of the staff! This is what keeps us coming back for routine maintenance.
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July 2023 by Maggie Jean
Miss Wendy has always been excellent at building trust with any concern I have . This time it was a big one but she got with the Techs told me how long it would take. She never promised what was not possible. The service guys did good work in the time promised. That meant so much.
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July 2023 by Linda Kay Lilley
I’m a long time Ron Craft customer having purchased four Chevrolet Tahoes and one Cadillac SRX through the years. I’ve purchased from only two salesmen - Gerald Martin (RIP) and Mike Isham (retired). Those guys were the absolute best, and I was blessed and thankful to have done business with them! Wendy Morrison was my service advisor on my most recent visit. She was very professional and helpful and answered all of my questions. She represents Ron Craft Chevrolet very well! In all of the years I’ve done business with Ron Craft I’ve never had a bad experience. Customer satisfaction is their goal and they work hard to make sure that happens. Just thought of an edit to make on this review: While I was at the dealership, Wendy connected me with salesman, Chad Jones. Chad was friendly and professional, answered questions and showed me a couple of vehicles. I plan to make a purchase in the near future & will definitely do business with Chad!
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July 2023 by New Hope MBC of Houston INC
Their care for you and your vehicle is excellent, from the time you arrive until you drive off the lot. Coffee and donut while you're waiting, even watch your car for free.
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June 2023 by K A
Ms. Wendy and Ms. Elizabeth did a great job with taking in my vehicle getting it diagnosed and explained the costs associated with the repair. Definitely will be a repeat customer.
