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July 2023 by Renee Gomez
I was recommended this place by a friend who swore they are the best. I looked at their work & I loved it. I called to make an appointment but no answer. I called the next day and no answer but was followed up by a text from them saying to text them instead. So I did and was told the stylist I wanted would give me a call when she was available. I said ok. I never heard back of course so I DM’d the stylist myself and she said she could get me in Saturday @ 1:30. Saturday comes around & she cancels on me the day of and said she got the dates mixed up. I wasn’t upset bc I know mistakes happen. She said we can do the NEXT Saturday @ 1:30. I said ok. I gave her my # so it would be easier to keep in contact with me but she never opened the message.SATURDAY comes around & I get no call, txt, email or any sort of communication/confirmation of the apt so I had a gut feeling it wasn’t going to happen. I called the salon @ 12 pm (an hour and a half before apt) & no answer again. I immediately get the follow up txt & I don’t txt them but then immediately get a DM from the stylist saying she can no longer do weekend afternoons & asked if I can come in some time during the week next week.I was entirely fed up with the lack of communication, professionalism & respect of my time. I told her no thank you.I believe if you are an established customer , I am sure you will get an apt. However, if you are someone new , good fkn luck ?
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July 2023 by Rosie Garcia
I was so excited to get my hair done and like always they kept rescheduling me for the 4th time. Give a time to go in and then get a text that they are not available to get me in. Inconsiderate of people’s time.
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March 2023 by Amy Bertrand
I went there to have my hair done for my upcoming wedding. Nicole did a great job on my hair. But I have to say sitting there for 5 hrs I would have love better customer service. Talk to your customers make them feel welcomed. Offer water something. For the price you charge customer service would be great. Prepare to PAY BIG BUCKS but don't expect customer serviceService: Hair coloring
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October 2022 by Carly Hefner
I have called and Facebook & Instagram messaged this salon multiple times and eventually was told they would get back with me. (They never did). Unless you want to move mountains so you can pay them hundreds of dollars to get your hair done - I don't recommend.
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September 2022 by Kristal Rouse
I just tried to call the place. They let it ring for 3 minutes, it beeped for me to leave a message. As I was saying the message they hung up on me. I called right after and I asked if they could hear me and in a rude voice a woman said " I was busy, how can I help you". GOOD BUSINESS starts with GOOD customer service. Such a shame ??
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April 2022 by Lainey Braddock
I wish I could give negative stars. It has taken me 2 years to get my hair healthy again after going here. I was a healthy platinum blonde color, I decided to give this place a try. At first my experience was good they answered the phone right away, all was good until Gladys dried my hair. The color (on my roots) didn’t match my previous color. Gladys put me back in the bowl and put on my hair what I thought was a toner. Lord Jesus I thought the flesh on my scalp was going to melt off. After 30mins of enduring this agonizing pain I begged her to wash it off. I left looking great the hair on my scalp was a little stiff but it usually is after I leave from getting bleached. Fast forward a week later and a couple of washes at this point. My hair never started to feel good no matter what I put on it including hair masks. Then it happened, I had huge clumps of hair falling out when I washed it. After a couple days of this I went up there to tell them and they blamed it all on me. They claimed I used the purple shampoo TOO OFTEN (once a week). Luna told me if it was their fault I would have breakage from my roots. My hair broke off and I bawled every time I had to wash my hair I truly felt like I would end up bald with globs of hair in my hands. Even going back she said the most she would do is a hair rejuvenating treatment, so I let her. I have been dying my hair at that point for 3 years the platinum blonde color. I still to this day cannot believe she had the audacity to blame me for what they did to my hair. I went from having long luxurious hair past my bra strap to having hair right at my collar bone. Never have I ever had such a horrible experience at any place I been too like I did at Salon Moon. For those of you who like going to this place, good for you. For those of you who want to try a new place like I did please think twice :’( I now have a wedding coming up and my hair is not as long as I would like since I kept having to cut off the damaged hair. I had a piece on the back of my head was 3 inches long. It is now all finally one length, but I will NEVER forget what I went through because of this place because there were nights I could not stop crying and there was nothing I could do.I get “clients” can be picky and unsatisfied but I am TRAUMATIZED from this experience and I was left feeling helpless.
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February 2022 by Dora Cruz
All the girls are amazing but I love doing my hair with Luna I let her do her magic
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December 2021 by Karen Williamspon
I went to the same place to get my hair done for over 20 years, I was searching for somewhere new and a friend of mine recommended Salon Moon. I'm very happy with my hair color; it is absolutely beautiful; however, I'm very unhappy with the work ethic. I tried getting Saturday appointments, but that seemed to be an issue. I decided I'd TAKE OFF WORK to go there, but my appointment times kept being changed or cancelled. I didn't even get a call so they could reschedule my appointment. Apparently, they get to cancel your appointment at the last minute, and then you are responsible for calling them to try to get another appointment. If you don't want or need my business, that is totally fine....just let me know that so I don't waste my time.Service: Hair coloring
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August 2021 by Libby Gesford-Hawkins
I just moved from CA to Baytown and was recommended here by my niece. I was very apprehensive at first but within 5 minutes talking with Luna, she made feel very comfortable and I could tell she knew what she was doing. After …how many years I’m 53 now… I’ve always left a salon even after telling them how to do my stupid Callix bangs.. my hair looked great! Super happy and can’t wait to go back. Everyone there was very professional and so nice. Great place!!!!!! 5+ stars!
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May 2021 by louisia cantu
I had schedule an appointment a couple months ago for my daughter an hour before her appointment they cancelled. We decided to give them another try and scheduled another appointment yesterday with Luna and confirmed the appointment. When we arrived no one was there, so we waited thinking someone would come and nothing. I messaged the salon on FB and haven’t received a response. I did not expect this from Luna being that she is the owner. Very unprofessional!
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March 2021 by Laura Servin
First time here and was recommended to Luna. She definitely met my expectations on haircut/style. I really loved the way my hair came out. Rhank you so much Luna for my new look! I love it.
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February 2021 by Tara Wills Smith
Luna is fantastic! My color and cut were amazing!! I showed her pictures of what I wanted and she took the time and effort to do what other stylists at other places didn’t do!!
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January 2021 by Katie Sellers
I have been coming to Salon Moon Hair Studio consistently for over a year now and I have never had a bad experience here and they always exceed my expectations! All the girls are great. My normal is a highlight and cut and Luna always takes her care and time to deliver the best results. Every penny is well worth spent getting your hair done with these ladies, I highly recommend!
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January 2021 by Arleen Longoria
Anissa has been doing my hair as of this year and I am so happy to have her in my life. She always exceeds my expectations and I highly recommend everyone to let her work her magic on you!
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January 2021 by Julie Playzzz
GO TO ANISSA, She will have you on point every time. My hair has never been this healthy. The best ?
