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September 2023 by Miguel Ramirez
I took my truck there to get work doneI had a driver's side tire blow outI want to go pick up my truck and Dunning inspection.They had. To Take it to the back 2 times due to a lot of loose boltsI reverse my truck and look at it once again and seeing this I was very upset.I do not recommend this place at all
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September 2023 by Gail Duran
Can not leave a zero star. I took my vehicle in on August 24 to the Baytown location to walk in the office for them to tell me they didn't have any of my information, information I provided on the phone to schedule my appointment. They took pictures of my vehicle and was told an estimate was going to be emailed to me in a few dates. Here we are September 8 and I called their office because I still had not received an estimate. Only for them to tell me they didn't have any information on me again! She was finally able to pull the pictures of my car, how? I don't know and only to tell me they didn't know who the inspector who did the estimate was and that there was no estimate done. These people are so unorganized and who knows what they are doing with your personal information. BEWARE!!! Save yourself your time and patience and don't use them
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September 2023 by Gerardo Sierra
10 out 10 / 5 Star ⭐️⭐️⭐️⭐️⭐️ service.Great customer care and excellent body/cosmetic work done on my 2019 F250 Tailgate. Looks brand new, and everything that needed to be replaced was taken care of. Thank you !
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August 2023 by LaTanya Sigee
Service King Collision fixed my car within a very reasonable amount of time with quality and great customer service. My only complaint was that they forgot to put the CR-V back on my vehicle. When I returned for them to do it, the guy put it on so spaced out that it looked like I was driving a counterfeit Honda.? I asked him to take it off until they could order me a new one. He honored my request & I drove around without it until the new one came in. When I finally had time to return, it was put on correctly and all is well. Mistakes happen…they were courteous to me throughout the entire process. Customer service seems to be a lost art, but not with this business.
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April 2023 by Monica Hopkins
Only issue I had was not being informed when I needed to do something. Otherwise they were awesome
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March 2023 by Avery Allison
If I could leave zero stars I would. Had work completed in October after a minor accident , only to find out it wasn’t completely done. My car was in their shop over a month. Only to find Issues with my rear axle that weren’t fixed that have now resulted in thousands of dollars in damage, new tires etc.I should’ve known something was fishy when I picked up my car and they hadn’t replaced the cracked rear tail light. service king will not return my calls or try to rectify the situation.Services: Body & Trim
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February 2023 by Pamela Compton
The young lady at King collision was excellent. Awesome company.It was Allstate that was the problem, won't be going back to them when I get another car or renewing my homeowners .
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February 2023 by Joseph Collins
Great service I use them fir all my vehicles fast service, great communication and great work. O am a lifetime member.Services: Painting
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January 2023 by Todd Quader
Update 1/24/2023: My car has been fixed and they did a great job on the repair. Only reason I'm not going to give a higher rating is because the lack of communication and time it took to have the repair done.My car was in here back in 04/2022 for minor damage to the front bumper all under insurance. I picked the car up about two weeks later, the lady at the front basically handed me the keys and said everything was fixed, she did not go over the claim paperwork or what was actually done. After inspecting the car on a day that wasn't overcast I noticed the bumper/grill was not even close to being aligned. I took the car back in and ended up speaking with the manager. That's when I found out the lower grill was damaged and they were unable to order the part due to backorder. They assured me the part would be there in June and would call me as soon as it arrived. It is now 01/2023, I have never received a call from them and after multiple voicemails to them had to go in there today just to get the run around again. I was told the parts manager would call me, two hours later, no call. I was told the service tech would call me, two hours later no call. What's hilarious is this is an insurance claim, why they think this will go away is beyond me. I'll keep posting updates to this review daily so everyone can see why they should never take their car here.
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November 2022 by Katie Godinez
I can not say enough good things about the whole crew and service at the Baytown Service King. Starting with Sarah who completely was sympathetic and understanding of how sentimental my vehicle is to me. She went way above and beyond to make sure she had the crew save my double mesh grille even when they were going to replace it. My Cadillac was my mother's car who gifted it to me about a month before she passed away. The reason why I was attached to the grille is because that was the one thing about this car my mom loved and purchased the vehicle for.Then there was Simon who did his absolute best working with the insurance company to get my repairs done in a timely manner. Which they did!Upon the first arrival when the car was completed I was not happy with the grille they put on nor how the headlight looked and low and behold here comes the general manager (I apologize I don't remember his name) came to the rescue and gave me the best service and options we could ask for. He went above and beyond to try to find a replacement grille that was identical to the one I originally had but unfortunately he couldn't find one but he still saved the day and was able to the tech repair my original one and even buffed out the driver side headlight to look like new so it would match the passenger one.Thank you from the bottom of my heart to the whole Baytown Service King crew for being so professional, sympathetic and understanding of my emotional attachment to a vehicle.This whole crew definitely knows customer service and takes pride in their customers vehiclesPS I have been referring all of my friends, family and my customers from Baytown Pep Boys to them!I definitely will be back for all of my body repair needs!
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November 2022 by Sherman Jones
Great experience as Service King was very consistent with status update on repair progress and awesome quality of work!Services: Painting
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October 2022 by Shonda Kamholz
Horrible experience. Called and told car was ready right as I was driving to work and had no other choice but to pick it up due to my schedule. It was ready nearly a week early when I could have picked it up had it not be. So I had no choice but to cancel clients to get my car right then. THEN when I arrived 2 issues weren't even touched (yet I was charged for them) and paint didn't match. Service advisor practically a teenager and very rude. I have sciatica and asked for her help moving stuff from rental to my car and she literally just stood there and watched. Service King has changed names on the inside to Crash Champions. PLEASE DO NOT USE OR YOU WILL BE SORRY. I CAN'T BE MORE DISGUSTED OR DISAPPOINTED.
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September 2022 by Delora Robertson
They took care of my car in 2019 after it was damaged on a parking lot. I had a problem and took it to them this week. They took care of the problem even though it may not been part of the original work. They didn’t charge me and was fast doing the work. It’s good to be know someone stands by their !guaranteeServices: Painting
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August 2022 by Alicia S.
Horrible experience. My daughter's Honda Civic had body repairs (Front Bumper, radiator support, AC Condenser, Dents to Hood, console repair...and other items). These repairs were made after an accident. The location was far from where we live but it was closer to Galveston so we decided to have the car sent here to Baytown. A few days later after picking up the car, which it took several weeks for the car to be returned "due to the shortage on supplies" but when it was I noticed there was a piece of the bottom frame hanging so I returned to their location for it to be fixed. It was a quick fix but not properly done because it came loose again weeks later. Then around that same time my daughter began hearing a noise under the hood/near the console. This was a noise that was not there before the accident and then the console lights began to go out at random times. I called the location several times because their repairs are supposed to be under warranty. Everytime I was told that someone would call me back and they would never all back. The issue still has not been resolved a year plus later. I would not advise anyone to take their vehicle.Services: Steering & suspension repair
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August 2022 by Alicia A.
Horrible experience. I would give ZERO. My daughter's Honda Civic had body repairs (Front Bumper, radiator support, AC Condenser, Dents to Hood, console repair...and other items). These repairs were made after an accident. The location was far from where we live but it was closer to Galveston so we decided to have the car sent here to Baytown. A few days later after picking up the car, which it took several weeks for the car to be returned "due to the shortage on supplies" but when it was I noticed there was a piece of the bottom frame hanging so I returned to their location for it to be fixed. It was a quick fix but not properly done because it came loose again weeks later. Then around that same time my daughter began hearing a noise under the hood/near the console. This was a noise that was not there before the accident and then the console lights began to go out at random times. I called the location several times because their repairs are supposed to be under warranty. Every time I was told that someone would call me back and they would never all back. The issue still has not been resolved a year plus later. I would not advise anyone to take their vehicle.
