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October 2023 by olivia pacheco
August 30 I was there to ask for information about loans, Monica helped me since my husband is out of town and cannot go in person, she told me it could be done by email or by phone, my husband sent her an email to get started the application for the application I also called him by phone, left him messages and I have also been calling him and leaving him voice messages and until today he has not answered our call at least to tell us that he is not going to help us and so we will no longer lose our time.Being a member of Shell Federal Credit Union I expected more from them
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August 2023 by Ratio Hill
Rude Monica Gonzalez. This was my worse experience at a financial institution in the United States. I Went to Shell federal credit union to withdraw my CD that reached its maturity date. I was notified by the bank that if I did not I would be penalized.I was sent to a banker who had no knowledge of banking and finance. I don't know whether she got that job through a family member. I told her what I came to do and she would not allow me to withdraw my money and told me many lies that I did not have any CDS and maybe I had them with a joint account with family members. I told her that was not the cause but she insisted, I had to excuse myself from the room. She was very abrasive, very rude, and very untruthful. She lacks knowledge of banking and finance. She was very loud. Very vociferous and could not believe that was the bank that was very inept. Oh my gosh, what a bad experience. They don't even deserve a stay. She failed to listen and provide exceptional service.this is the third issue I have had with Shell, they charged me late fees on my loans when my loans were current and they charges me a late fee on my credit card when I always paid them in full with no credit card balance and I always paid my loans more than the minimum and before the due date. The credit union is not a good financial institution.Monica Gonzales should not be working at this bank
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June 2023 by luis gomez
Ashleigh Foreman,I appreciate the time and effort you have taken to understand my financial situation and provide me with personalized recommendations. Your expertise and knowledge have been crucial in making informed decisions about my finances.Moreover, I am grateful for your patience and willingness to answer all my questions, no matter how basic or complex they were. Your dedication to ensuring that I understand all the financial concepts and implications has given me the confidence to manage my finances more effectively.Once again, thank you so much for your help and advice. It has made a significant impact on my financial well-being, and I am truly grateful for your support.Sincerely,Luis Gomez
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March 2023 by Ricki Rowell
My experiences with Shell Federal more than likely will keep me from ever personally dealing with a bank ever again.
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February 2023 by loyd chapman
Very helpful and very friendly they were able to help me get a loan to get a car with a very low APR
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December 2022 by Alluring Ice
Love this bank as well as this location!The staff is super friendly and helpful. Thanks so much for a great experience!
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October 2022 by Christina McDaniel
Opened an account here. Easy to do and didn't take very long. Opening a Checking account required $5 and must also open a saving account. No banking fees. Intrest bearing savings account. Get a real banking debit card with chip when opening an account, printed in the bank.Only downfall some may have an issue with: within 90 days of opening an account, all checks can not be cashed out. Must be placed in saving account with a 2 week hold before being release. Also, same 90 day rule, can not use app to deposit checks. Must take into bank and wait the 2 weeks to get funds.
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October 2022 by Seth Clark
I have got to recognize Jesus Rueda at the Baytown location off of John Martin.He was polite, courteous, understood my needs, and tailored the appropriate resolution to my problem. I will be asking for him by name every single time I need to come to the branch.Top marks
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September 2022 by Deadpool Gambino
I needed to get my vehicle refinanced and apply for more credit on my cc and Angela made that process go smoothly, she got the info I needed and responded as needed didn’t waste any of my time and made sure to understand my needs, if y’all are looking for a place with competitive rates and great customer service go see Angela at Shell FCU
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August 2022 by Adam Mendietajr
I opened up an account and refinanced my vehicle, Monica Gonzalez was so helpful and professional she knew exactly how to help without any trouble took the time to explain everything couldn't have asked for a better experience will definitely recommend to my friends and family
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January 2022 by Dj
Receptionist was unprofessional. Waited a long time for nothing. Gave it a try but ima just stick to the one on wallisville and the beltway.
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January 2022 by N Brown
New to Baytown, but improving everyday.
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November 2021 by Alicia Camacho
Made me wait a long time and there was no customers
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July 2021 by Ryan B.
Nice friendly staff, the office area is very clean and in a very good location right off the Highway.
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June 2021 by Thomas Hattersly
This new branch is the best branch I've seen. Customer Service is great. They get you in and out very quickly. Helped me set up my new savings account in under 30 mins.
