Suburban Propane
PropaneHours:
10800 Ih 10 E, 10800 I-10, Baytown TX 77523 Hours
About Suburban Propane
Suburban Propane receives mixed reviews from long-term and new customers. Several reviews praise the exceptional service from individual employees, describing them as wonderful, helpful, and responsive. Customers note instances where staff went above and beyond their scope to assist. The actual delivery and installation work is also called great. However, significant criticism is directed at the delivery system and timing. One long-term customer reports consistently bad and unreliable delivery windows over decades, with a desire for better communication and estimated times. Another customer expresses deep frustration with a fee charged for not ordering fuel within a year, stating it is a large sum and that the company's suggested automatic fill service would be unaffordable. Overall, while many highlight great service from people, the company's policies and logistics receive negative feedback.
Most Recent Reviews
April 2024
Truck came early, Driver was very polite and professional
January 2024
Recently, I had a tank swapped.I am very pleased with the service I received from Breanna, who assisted me with the details over the phone, to the delivery driver who filled the tank.It's not often you receive exceptional service.Suburban Propane Baytown Thank You very much.
September 2023
Great work and affordable prices. Daniel Fallows went above and beyond when installing our Propane Tank. This is a new house and I wasn't quite ready to test the stove and dryer, although it was out of his scope Daniel helped me get both installed so we could test the connections. Thank you, keep up the great work!
More Comments(33)
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