Suburban Propane
PropaneHours:
10800 I-10, Baytown TX 77523 Hours
About Suburban Propane
Suburban Propane receives mixed reviews from long-term and new customers. Several reviews praise the exceptional service from individual employees, describing them as wonderful, helpful, and responsive. Customers note instances where staff went above and beyond their scope to assist. The actual delivery and installation work is also called great. However, significant criticism is directed at the delivery system and timing. One long-term customer reports consistently bad and unreliable delivery windows over decades, with a desire for better communication and estimated times. Another customer expresses deep frustration with a fee charged for not ordering fuel within a year, stating it is a large sum and that the company's suggested automatic fill service would be unaffordable. Overall, while many highlight great service from people, the company's policies and logistics receive negative feedback.
Most Recent Reviews
July 2026
Our order was actually delivered a day earlier than scheduled. Everyone at this company is polite and professional.
February 2026
Absolutely efficient and caring They jumped in to help as soon as they knew the circumstances!!! Never had a company be So thorough!!
October 2025
Daniel did a wonderful job installing the new tank.
Laura was fabulous setting up my accounts.
More Comments(38)
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- Baytown, Texas