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December 2023 by T K
If your modem gets stolen by a breakin to your house, tmobile will charge you $299. No matter if you show police report of breakin to your house. Thieves stole the modem and all electronics.
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June 2023 by Mike Grant
I have been a T-Mobile customer for 5 years and have been greatly pleased with their phone service. Last year I signed up for their internet service. When the service first started everything was great with speeds and reliability. 2 months ago there was a substantial drop in the speed. I contacted T-Mobile and was told to move my in home tower. I explained to them that the connection showed 5 bars and that was not the problem. They said they would check into it. Several weeks later I had not heard anything but, another issue popped up with the reliability. For 2 consecutive nights between 10 and 10:30 PM we lost the internet service completely. T-Mobile said to reset the tower by removing the back up batteries and unplugging the power cord for at least 10 seconds. This worked and the system was fine for several more weeks. We went out of town and the internet went out again. I called T-Mobile and they told me to reset the tower. I informed them I was out of town and I had 3 indoor cameras plus the doorbell camera that worked on Wi-Fi and was unable to check the cameras on my app without Wi-Fi. They apologized and promised to have their engineering department look into the issue. I was upset over the loss of views on these cameras but, thankfully the outdoor cameras and the alarm system are direct wired. We returned home and I reset the tower. 2 nights later, it went out again. I called Spectrum the next morning and got internet service from them. They are more expensive then T-Mobile which isn't pleasant but, the reliability and speeds of the system make up for it. I urge anyone seeking to use T-Mobile Internet service to tread lightly. If you have a security system, cameras or streaming services then T-Mobile internet is not for you. The interruption of streaming services is annoying but, not having your security system and cameras not working jeopardizes your property and personal safety of yourself and family.
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March 2023 by Charles David Phillips (Dave)
People great to work with very pleasant however when I'm streaming music or movie it does a lot of buffing however when I move the device around it helps so I'm going to try that maybe I will find the spot
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March 2023 by Catherine Stricklin
T-mobile internetRecently I switched to this service. The speed of the internet is significantly better than the competitors regular service. The modem was placed by an upstairs window and reaches well throughout the entire house. Customer service is very easy to reach and representatives make sure all questions are answered.The cost is about average for this area and it works better. I would recommend this service to my family and friends. Very happy with T-mobile!
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March 2023 by Renee Cardenas
I lose connection every day. Have to wait at least an hour to reconnect.
