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August 2024 by Bo Knows
I just had the first service done to my car. It was fine, a few things i have complaints about. This is nothing major by any means.
The 5,000-mile service called for a tire rotation. I'm about 80% positive the car didn't get. I can only assume they put the right oil in the car because i literally have no idea what they did. They removed a pair on after-market hood struts I installed, i guess, because the hood was too hard to close? This particularly was no big deal, I wasn't a fan of them anyway.
At the end of the day, the service was quick and friendly, and using the app to set the appointment up (even last minute) was a breeze.
Buying a car is one thing, but the after care is something completely different. Baytowns Community Toyota did a great job. 8/10
The only improvement I can see is don't remove parts from your customers' cars WITHOUT permission.
My name is Bo. Thank you for listening to my ted talk!
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August 2023 by Selam Y.
Horrible experience. That's all I can say. So very sad. I've never felt so betrayed and robbed. Car buying experience should be exciting, but I feel robbed and lied to.
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August 2023 by Giulianna G.
do not i repeat do not do business with this dealership they will scam you out of your money. i was told by the manly looking lady there i would get the deposit back if ever i didnt get the vehicle. the vehicle never came she backpeddled and said she never said that and they said they would not issue the fee that they took out without even ordering the vehicle transport. no hagan tratos con este negocia se van a quedar con su dinero y no les dan nada! la marimacha que estaba ahi te dice que si te regresan la quota que pones para que te traigan in mueble y a la mera hora no ordenan ni madres y se quedan con tu dinero. ni vayan ahi!
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October 2022 by Sandy B.
I made an online appointment for 12 for what i thought was a simple oil change I got here waited in my car there was a lot men just there and no one came and asked me why I was there or anything so I get out of my car with my 3 kids because they were getting impatient & wait outside my car still no one bothered to ask what I was doing there so I came inside and asked someone, he said someone will be with you, didn't seem to care what I had to say. So we come inside because we get tired of waiting outside no one came to ask me anything we wait 2 hours before I ask someone how much longer is it going to take & this guy says we haven't started working on it because no one was by the car, I didn't know weather to laugh or be mad... I told him I was by my car and no one said anything! He said he called some number but I didn't get no call and why call when I'm literally waiting right there!!! A bunch of idiots work here.
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August 2022 by Angel S.
The sales people I met with were rude and condescending . They couldn't answer basic questions about the Highlander I was interested in. I left and bought my highlander from Champion Toyota.
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February 2022 by Anne-Marie C.
They killed my Prius.We moved to Baytown a few months ago and my Prius needed a standard service/oil change. When we called to make an appointment we were told to do this online, they didn't make appointments over the phone. Fair enough. Since I work all week, I needed a Saturday appointment, first available was a 3 week wait. Not what I was used to in my previous town, but okay.When I showed up, perfectly on time, I was directed to the waiting area while they took my car. And then I waited. And waited. And waited. After 2 hours they came in and told me the air filter needed changing too. I approved, and then waited. And waited. And then, I waited some more. Finally, after THREE HOURS, I was told they were done. They also told me they work with a skeleton crew on Saturdays, just 2 people in the back to do all the work. REALLY??? I bet there are a LOT of people that have a job, and can only come in on the weekends to have their car serviced....But wait, there is more! I went to a store after getting my car back, and when I came out, my door wouldn't open. I figured the battery in my key fob was low so I tried to get the actual key out of the fob to open the door manually. While doing so, my car woke up and I was good to go. UNTIL the next day, when we were getting ready to go to a fancy restaurant to celebrate our anniversary. The Prius was dead. When we opened the hood, the first thing we saw was the rubber lining from the previous air filter, just sitting on top of the engine. Sloppy.We had to call a neighbor over to jumpstart the car, and instead of going yo the restaurant we went to O'Reilly's to have the car checked. Battery was just fine, according to them. We were afraid to switch off the car away from home, so we went for take out and back home. We don't know what the issue was, the car has been acting fine since we resurrected it (3 days ago). I still hold my breath every time I start it, though.I finally decided to read some reviews (I know, should have done that before taking my car to them) and decided it is probably not even worth the effort to go back to them and tell them what happenedI will be getting my car serviced somewhere else from now on.
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October 2021 by Jackie G.
I contacted the dealer after seeing a vehicle I was interested in online. After receiving a call back from a salesman I was told the price online is not the true price that the car is actually higher than listed. So then I was offered to select a lesser series of vehicle at cheaper price and I accepted. Due to the pandemic I was told I must wait on the vehicle to be delivered as it is not in their inventory. All going ok. I'm good with the wait. I get a call to pick up the vehicle and complete financing and the deal have been VERY SOUR ongoing since. Finance was not able to discuss the deal with me (red flag). I was told to contact my financial institute to complete the finance. Back & forth and because they were unable to make contact with the bank to receive draft funding for the potential sale of the car I was purchasing, I was demanded to return the vehicle to the dealer. " I don't believe that part of the business is the customers responsibility"!finally my finance is complete and couples days later I received a call stating bring the car I purchased back again... now because they are saying they can't finalize the business of the vehicle I traded in. I tell you as a customer they don't care about you! They only is concerned about maintaining their job after they have failed to do their job and make it appear it is the customers fault for the errors they have made. I give one star, to the salesman's David White as is respectful, but I take some of the stars he could have earned because he allow upper management to get him in the middle of the drama by making the demand return the car calls to me. I will never purchase another vehicle and I will tell all my family and friends how I am being treated and don't make purchases at Community Toyota in Baytown, Texas
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July 2021 by Heather C.
Toyota RAV4 Hybrid Premium XLEMy experience from beginning to end was exceptional! Community Toyota treated me by far the best of all the dealerships I shopped from which ranged from League City, Houston, and Baytown.Kevin Aviles, my sales associate, was awesome! He went above and beyond to offer me many different vehicles and then upgraded packages until I decided on the one that was best for me! He was patient, straight forward, and always had a smile on his face!Both the general manager and sales manager, David Smith & Jeff Pasquale, we're amazing! Once I found my perfect vehicle, they used their industry connections to secure it for me. The pandemic and global chip shortage has definitely made car buying more difficult with less options immediately available. Truthfully, from a customer stand point, I had no idea. Their team pulled together and made it happen! They are awesome!!Damion Emhotz, the finance manager, took great care of me. He secured a very low interest rate and very patiently explained all the after market options and warranties. I never felt like he was pushing unnecessary services or products.Juan Flores, the assistant service manager, was awesome after I received my car. He took care of the little details making everything perfect and he always did it with a smile!No regrets! Only praises for Community Toyota and everyone that was a part of my car buying process!! Thank you!!!
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April 2021 by Dave Z.
I purchased a 2019 Chrysler Pacifica Van a month ago and am very sorry that I went to Community Toyota in Baytown. I paid $30 K for it and I knew it cost several thousand more than similar ones for sale in Houston but I liked the inside and outside colors. They had me waiting for quite a while and it just wore me down. I had asked them for a Carfax report and never got one so I don't know if it was in a wreck. Once I paid the money, they couldn't care less about me. I requested some info from the salesman, Gerald Bailey and he just ignored me and then when I complained to the manager Fernando Arellano, he said, "I can see the way this is going" and he told me to call the customer service manager. I had discovered that there was no spare tire and even after they probably made 10 grand over what they paid on the trade in, they wouldn't even buy me a spare tire !
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December 2020 by Lorena H.
Consumer Alert - please read!!!I have been using Community Toyota in Baytown for all my vehicle needs since my initial purchase and have always had good service until my latest visit. I will go into details around the lack of quality in the work but the lack of genuine empathy and service made a life long negative experience as you will read.I took my car in for an insurance claim repair and was expecting to receive top quality repairs being I opted to take it to a certified dealer as opposed to a third party company. However, the lack of genuine care when performing the work was appalling. While I am not an expert the repair consisted of removing a top panel and various replacements. The top trim was clearly not set correctly and needed to have replacement clips ordered (once again I am not an expert but nobody at the dealership cared to bring this important detail to my attention. Only after I was persistent they agreed it needed the clips). After receiving my car the top panel strips are still loose and I doubted they fixed it but went along with their expertise knowledge. In order to put these clips on they had to remove the trunk seal and replace some hardware pieces. The trunk seal also had to be removed and replaced to access some hardware and was not replaced correctly. The seal had to be completely removed and installation was sloppy. The seal was loose and not fully attached which then allowed rain and moisture to enter my truck and ruin my belongings and gifts that I had purchased. I didn't expect them to replace everything but surely offer me something for this inconvenience but no it was just brushed to the side. The attempt to show remorse or concern was on the pitiful level which is a shame for a company that provides a service. The long terms effects of this are now leaving me with a trunk liner that smells of wet carpet and will surely lead to mold. Even through all the issues I have come across I would have been accepting of common human error but the level of professionalism (or lack thereof) was what has been the most unacceptable. The individual I speak of has no care of the issues nor do they have any intent to try to correct them. Lastly I should have known better as the last time I took my car for repair I found cigarette ashes on the floor mat of the drivers seat. I don't even smoke!!! I won't ever buy a car from this dealership!In short, save yourself some time, money and headaches and opt to get your repairs done with a local shop and I am sure you will be more satisfied.
