-
March 2024 by Breanna Vallejo
I sent my husband in too return to 2 pair of boots while I sat with my 5month old in the car, it was 4:57pm when my husband walked in. He came out at 4:59pm on the dot and told me I gave him the wrong QR code. So I went in with the boots I was at the door at 5:00pm. This big lady with dark curly hair, assuming it's the manager I've seen her before always a attitude. Looks at me through the door with the ugliest face telling me they are closed. Although my husband was just in there, I was trying to explain that through a window and she just stood there looking stupid. Just giving a heads up don't go right before they close, they will leave you at the door!
-
February 2024 by BEM M
I’m not sure if it’s a UPS issue because they hire people with no sense or it’s a location problem, but this I know…I WILL NEVER mail anything UPS again. I will use FEDEx or the post office. I Mailed a package from this location on 1/22/2024. I paid for signature confirm and NEXT DAY arrival time noon on 1/23/2024. A total of $111.94. The package did NOT arrive until 1/25/2024 at 11:30am. So I paid for a service that didn’t happen. Fair enough, I was informed that I would get a refund. I was glad that the person received the package, and it wasn’t stolen or lost because that’s what I thought since I kept calling UPS and the STORE and all I got was stories as to where the package was no one could tell me when it was going to be delivered . I spoke to Vincent; Claim was filed etc etc. Today, 2/10/2024, I go to my mail box and find a check from UPS for $89.00. Are you crazy? Where is the rest of my money? Called the store at 130PM. I was told they are not sure why I got that amount refunded etc etc. I requested Vincent to call me. No call. The store is closed and no one got back to me. First of all, why could I have not had the refund returned to method of payment? Why was I waiting for a check? I want all my money. In this day and age, people are not picking up money off the ground. UPS or this location who ever is responsible is performing unethical business practices. Don’t cheat people of their money!!! The service was not provided; therefore, a FULL REFUND should be provided…I await a response.
-
February 2024 by Jerry Goldie
Good customer service!
-
January 2024 by nicholas thompson
Although very young the men and women at my local UPS store are very knowledgable and competent in the shipping business, I mentioned they were young adults, meaning they were more career orientated than let's say little stoner people working at a hamburger joint
-
January 2024 by James Miertschin
Fast,friendly, and efficient
-
December 2023 by Sandra Kimbrough
I have to use UPS notary services a lot. But it seem to always be an issue with no notary available, no notary on weekends, no notary during certain hours or I have to wait upwards of 30 minutes to get service. Then rates keep going up without prior notice. Why not post notary hours SOMEWHERE.
-
December 2023 by A. Mark Hawkins
When you are in need of a state registered notary public and you wish to visit the Kroger marketplace on Garth Rd at the same timing, this is your destination to the UPS store in Baytown, TX. Five stars for that convenience today in November 2023.
-
December 2023 by Tony Irby
Would give it zero stars if possible. Sent an item through the Baytown store. The box arrived intact, without the item inside. The box was packed by employees in store.
-
October 2023 by Jus10 Four20
Skip this location.Tracking my shipment, it stated it had arrived and was ready for pickup.I went in to be told that it was not there. 10 mins later, it was found in the outgoing packages..The box seal was broken and it was opened, revealing it's inventory log & itemsAttempted theft fail or incompetence (?)..won't use this location itf
-
October 2023 by SKG MT3
VERY POOR customer service - very rude personnel who refused numerous times to give me his/her name; also refused to give me contact name and information for the store manager.The other workers present at the time seemed afraid to give me her/him name as well.I have never had such negative interaction with personnel at this store before. I'll certainly take my business elsewhere.
-
October 2023 by Candice James
Dropped off a package on the 15th still no movement on the package now I have to waste my time tracking a package that should have been safe with ups WOW!!!
-
August 2023 by Trae Jones
paid to have shoes shipped purchase a box for the shoes to go in and they ship my shoes in the shoe box only, literally put the shipping label on the shoe box smh, resulting in the shoe box getting water damage and other damage to the box. The company didn’t accept the shoes so i lost money and on top of that was charge an additional $15 for them having to return the shoes and cancel the purchase for the buyer.
-
August 2023 by Sarah Nieto
Driver was rude. And my important document came crumpled-up dirty smashed and wrinkled. The driver should be fired for not doing his job
-
July 2023 by R B
Went in to do some returns, there was a tower down so I didn’t have cell service at all. I asked the gentleman if I could borrow wifi, he said, stand by the window it helps, I mentioned that it wouldn’t work because of a tower outage he replied— I’ve seen it work but whatever and he threw down the paper with the wifi password.
-
July 2023 by Navarro224mn ..
Can I use your Dolly? "No we have packages on it. "A better response would have been"Let me drop these loose packages off in the back so you can experience great customer service and have a great experience in our location."Just a suggestion.
