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March 2024 by Thomas Boisture
Absolutely great customer service!!!!!! Ms Patsy was kind and gracious to everyone she took care in the line ahead of us as we waited our turn. Then she took care of our needs within a couple of minutes in a kind professional manner. The contrast between the service at the old Baytown PO and the PO on Baker is like they are not even part of the same organization. Old Baytown gets it done and Baker Road tells you why they can’t.
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December 2022 by Pack N Mail
Excellent customer service!!Will come again.PackNMail!Baytown.
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June 2022 by Samuel Plata
Needs a Facelift. It is getting Obvious. Very Sad for a Historical Post Office.
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May 2022 by WhatWouldZolasMomDo
Older white lady helped me. Was not very polite and burped like a man did not even say excuse me!!!!!! Disgusting!!! Just left (Nasty and low class). From the reviews sounds like you need a new staff. The corporate office needs to be notified of the complaints!
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April 2022 by John Grden
GREAT SERVICE AT THE WINDOW. WHEN, HOWEVER, I WANTED TO FILE A CLAIM ON A LOST AND EXPENSIVE PACKAGE THE ABILITY TO SERVICE MY CLAIM REQUEST WAS NOT THERE. I was referred to the Baker Street Post office. The person at the window did all they could to help and before I left there were seven people in line wondering why I was holding things u.
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January 2022 by Kirk Doussa
Patsy was helpful and polite. In and out with success.
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January 2022 by Juan “Black-E” Gutierrez
Very poor service, now I see why Amazon has there own delivery trucks. My block is the only block that has to have a mailbox by the curve. The rest of the street doesn't, very lazy of them. And my package that was delivered today was torn open for no reason.
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August 2021 by Kenyettia Watson
I’m sick and tired of this place their mail carriers are very lazy and more things I want to say this the 5th time they claim they delivered a package to me and it’s not in my mailbox or it had been delivered to the wrong address when it’s clear on my packages i have been patient with these people but now im done. I have missing shoes clothes jewelry etc because of these mail carriers not wanting to do their job by reading where the package go and not wanting to deliver the proper way by coming to my door a lot of money lost and I can’t get any of it back. Im planning on filing a lawsuit I have receipts and videos and everything to prove I have not received or seen a mail carrier to my door on the day they claim they delivered my package. Plus recordings of me calling the companies I ordered from that they have not got any returned mail from the USPS. This is very disgraceful and careless.
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July 2021 by Juan Gutierrez
Very poor service, now I see why Amazon has there own delivery trucks. My block is the only block that has to have a mailbox by the curve. The rest of the street doesn't, very lazy of them. And my package that was delivered today was torn open for no reason.
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April 2021 by Andreia Garcia
Office staff is not amazing but they do work swift. My mail lady however is the sweetest person I have ever met! when she is out mail is always wrong. so eh.
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December 2020 by Shelby Kralovetz
I just moved to Baytown and they refuse to bring me any of my mail, I’ve had late bills etc because I never get any mail. They won’t even take my out going mail. It’s just insane how horrible they are.
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October 2020 by DAIWALKUHHH YO
Shut this place down. They have 10 + cars there daily. But noone is ever there.. I have waiting for an important package for 4 days now paat its due date.
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March 2020 by Drizz Senpai
Came in at 1:25pm to send out mail. They take lunch at 1:30. 5 minutes is plenty of time to send a letter. Rang the bell 3 times and never even seen a person. Lock the door or close the window of your not going to answer. It’s really unprofessional
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January 2020 by Derek Armstrong
Not sure about the bad customer service reviews on here, my experience at this location was great! Shipped an item that I sold on eBay and the woman working the window was polite, professional and even went above and beyond by mailing my receipt that I forgot to grab.
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August 2019 by Miss Salty Paws
While the lady's in the office are great the delivery drivers are the worst! I'm so fed up with our fine government workers! I have Amazon prime, 2 day shipping. I don't ever receive my packages on time. The drivers don't show up on Saturday's or Mondays. They mark a lot of my packages as delivered, when they have not been. Guessing for the Amazon prime reasons. I'd rather them not mark them as delivered so I'd know when they actually are delivered. I am still waiting on 2 of my packages that have been marked delivered a week later!
