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March 2025 by Lauren McGarrity
Terrible customer service. This isn't a one time occurrence. Go to another location and give them your business.
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March 2025 by nando lsx
No customer service the fruitcup they have as a manager has a Horrible attitude..
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January 2025 by Shannon Turner
Verizon is nothing but a bunch of liars. I purchased a 16 Pro Max, a couple of months ago I done a trade in. I was not aware. I would have to keep the service for three years with them in order to get the credit nothing but a scam and a bunch of liars.
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December 2024 by Jacob Smallwood
Markus was very attentive and went above and beyond to take care of all my needs. Kudos to management on acquiring, training, and retaining such a talent
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November 2024 by Nina Hernandez
Today 11/18 I came I to try to get a refund on the internet I’ve been getting charged for but never had.
Manager had me wait for one of her reps to speak to them about it.
I waited 45 mins to one of them to be free while she was stood around doing nothing.
While she knew my goal from the beginning all for the rep to say refunds need to be handled through customer service over the phone.
These people love to waist others time.
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November 2024 by Luis Lessing
I had a amazing experience today thank you to Amanda and yessina they helped me have a smooth and easy transfer over!
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November 2024 by Josue Apolinar
It is closed right now and it's not the first time they do this. Very unprofessional
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October 2024 by cecelia passeri
They helped us, when the Beaumont store on College did not.
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October 2024 by Dawn Daly
Went there because I was notified by Verizon that they had a better plan for me. The rep was all excited and said I can save you a lot of money on your bill. He got on his tablet, or whatever they use, and told me he was looking for the best promotion. Very excited to be helping me. Then he tells me he can save me $ 4.00 if I buy and new phone. I told him I didn't want a new phone. His attitude suddenly changed after me saying no new phone. I did leave there saving $ 12.00 a month but felt like because I chose not to get new phone he really just wanted me gone. I wanted a new case for my daughter's phone but decided I could get that somewhere else.
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October 2024 by Josh Baker
Went in and they told me I'd have to change everything to get a great trade in. They gave me to a trainee and he had no help. I wished I went to see CJ over in Pearland.
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September 2024 by DJ Lombrana
The staff here are rude and dont go by the queue line but rather service people they know over strangers coming in needing assistance.
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August 2024 by Jenn C
Clear your day if you have to come here to this location for anything cause you’ll be sitting here for a good minute while they all gather in the back
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August 2024 by Danneil Jackson
Not pleased with service. Extremely hard to work with. if you call reach someone overseas can't understand them. I'm switching service
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August 2024 by Jamie Lopez
I went to the Verizon store last week after I lost my phone, was greeted and told the clerk of my situation. There I was told I owed money on my phone I had insurance but needed a phone for work to make along storie short the clerk was telling me I needed to pay an crazy amount and upgrade from my other line . Turns out I went to another store and they hooked me right up, Beware these idiots don’t cared and only care to push to make a sale
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June 2024 by Melva Solis
I went in to see if I could get help to recover my history screen the man with blue top hair I guess a manager said l it couldn’t be done wow he WAS NO HELP n plus I figured it out on my own n recovery it I don’t recommend to get advised from the man with the blue hair look nasty anyway Verizon on Baytown Garth Road
