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February 2024 by Mitch
The absolute WORST place on this face of this Earth.
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January 2024 by Mathew Kurian
No option to give “below single star” or “negative star” on review about this branch’s service. No customer service. Last Monday onwards, coming to Wells Fargo Garth Road branch for adding my name as signee in our business account. After waiting almost 3 hours at their lounge , one banker came and collected all documents, ID etc. Then informed that our business is not existing as per internet records and existence proof required, I brought the business existence certificate from Sec. of State on the same day afternoon through email and sent banker immediately and called them over phone. Banker told they sent that document to head office and waited for confirmation. Wednesday, called them again. Another banker informed that the first banker is on leave and nobody else have access on her docs. Today morning, again called. Another banker picked up phone and took my contact number but not called back. Myself personally visited the branch at 10 am again but nobody visible at lounge. Waiting ??!!!
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October 2023 by John C.
After this bank made several mistakes on a simple deposit of a cashier check and really put my business in a bad situation after 12 trips and 35 phone calls i drove over to la porte branch and they helped me in a hour 18 days i begged for help from garth rd to correct there mistake and they charged a lot of fees for there mistake not to mention a deposit 2 weeks prior was 1000 short at this same branch me being a black man i feel discriminated against they treated me unfairly and i dealt with the branch manager i will nevvvver go to that branch again and i walked in the mont belvieu branch and the whole staff looked at me like or you lost so i turned around and left and drove to la porte excellent customer service no racist vibe.
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September 2023 by Brenda Cruz
I just wanted to say a big thank you to Sue for being so friendly and helping me with everything this morning. Thanks, Brenda
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July 2023 by Joelle Losier
I can not even give them a 1 star. I have been with Wells Fargo for over 30 years. They are not what they used to be. Really sad.
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May 2023 by Ana P
Everytime I go to this location they always have an excuse to make you wait when you need service. Today I went more than 30 minutes before their closing time, and they told me that they don't have enough time for me because they close at 5pm, which would be understandable, but they always put up excuses for everything! Overall, a terrible service experience!!
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March 2023 by Tony Mahaffey
I went in this location to deposit some cash into a family member's account. The teller in the lobby said that they don't accept cash for such things, but gave me several options on how to put money into a family member's account. I took one of those options and it worked out better than I had expected.I'm not even a customer and I was treated well.
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March 2023 by Steven Deleon
Its the only wells fargo for miles in three towns its 12 o'clock and there's a line out the door and only 1 clerk to serve 3 towns at a lunch hour, show and competence in leadership ive seen multiple people walk out the line out side wraps around the building and only 1 clerk for drive threw ive been in line 50min, and expect to be in line for another 30min, I am so up set.
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March 2023 by Tony W.
I went in this location to deposit some cash into a family member's account. The teller in the lobby said that they don't accept cash for such things, but gave me several options on how to put money into a family member's account. I took one of those options and it worked out better than I had expected. I'm not even a customer and I was treated well.
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February 2023 by stuffandstuffgames
This bank does not even deserve one star. Every single time I come the wait times are outrageous even drive thru wait times are terrible. There was one car in drive thru and I sat for 20-30 mins. The tellers are very slow. No matter what I come in for it always takes forever even if there is no line. Slowest bank in Baytown for sure
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February 2023 by marcus johnson
Every time I come to this bank, the clerks are very friendly and I am helped very quickly.
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January 2023 by Alicia Cole
I walked into this bank three separate times in a week trying to be seen for a name change. I was placed on the wait list and waited for over an hour everytime. I had my 6month old baby with me, so I had to leave. One time they notified me three hours later that it was my time up. I was already home. I understand if there was multiple people waiting or the banker is busy with someone, but this wasn't the issue. I went online and scheduled an appointment with Mont Belvieu, & they had an appointment the next day. Once I walked in I was greeted and helped quickly. I was in and out in 10 min.
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January 2023 by Rick Fahlbusch
ZERO STARS! It went to this bank on my lunch break and waited for about 20 minutes in the drive thru, thinking I could catch up on email. When it was my turn I was told that I had to go inside because I am only cashing checks and not a customer. Inside there was another line. After another 15 minutes the line had not moved by even one person. Someone comes out to apologize for the wait stating that the tellers are gone to lunch. Why would anyone send tellers to lunch when you know that is when a large amount of customers will be coming at the same time? Just out of morbid curiosity I asked why she wouldn't jump in to help and she seemed put off that someone would actually ask her to do some work. Wells Fargo, you need to get back in the customer game before you lose them all.
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December 2022 by Rick - The MoneyMaxGuy
ZERO STARS! It went to this bank on my lunch break and waited for about 20 minutes in the drive thru, thinking I could catch up on email. When it was my turn I was told that I had to go inside because I am only cashing checks and not a customer. Inside there was another line. After another 15 minutes the line had not moved by even one person. Someone comes out to apologize for the wait stating that the tellers are gone to lunch. Why would anyone send tellers to lunch when you know that is when a large amount of customers will be coming at the same time? Just out of morbid curiosity I asked why she wouldn't jump in to help and she seemed put off that someone would actually ask her to do some work. Wells Fargo, you need to get back in the customer game before you lose them all.
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November 2022 by Christie Dominguez
Absolutely horrible. Lines are always long. No sense of urgency. And they never answer the phone. Absolutely horrible.
