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March 2024 by Noah Pingin
Avis has always been reliable and alway provided the car that I book for with no excuses! In addition, their cars are always almost brand new so you’ve got the confidence in getting to your destination timely and safely! Shout out to the Jack Brooks Regional Airport, BPT, Avis Team! Enjoyed my experience in the Chevy Premier Suburban SUV driving from South East Texas to LA! See you all soon!
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January 2024 by Chris Smith
Very convenient, great price and a really nice car. Highly recommend.
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January 2024 by •ѕυnғlower • ѕeedѕ•
Highly recommend to anyone needing a rental. Service is great and vehicles are always clean ready to go. No having to wait like at other companies
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December 2023 by Jeremy Salas
Great car at a great price. Beaumont to Ocala with no crazy drop off charge. Car was dirty though but made the 13 hour drive no problem
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December 2023 by Katelyn Carpenter
Awesome rental experience, easy and fast to pickup and drop off.
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October 2023 by Kelly Gray
I have rented exclusively with Avis for several years now and I absolutely love the BPT aka Jack Brooks Regional Airport branch. They have taken such good care of me for the past 1.5 years. Tyler is always on top of things and doesn't hesitate to reach out to me if there's an issue, he's very good at what he does. I very much appreciate him and the rest of the desk staff. My only issue is the cleanliness of the vehicles at times, but that's not specific to that location, that's car rental places in general. Thank you Beaumont crew for always being there for me and going above and beyond to take care of me, it's much appreciated!
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October 2023 by Carl McGinty
I had to exchange rentals due to a break in. It took almost 2 hours for the exchange to take place. I had to go to 2 different buildings. They received the vandalized car with no problem, reports were completed in timely manner. The issue was that upon arrival the Avis system completed my reservation as if it was a drop off. They charged me $300 for not returning the car to the reserved location, this was rectified on site. But all of this took way too long.
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August 2023 by James T
The only reason for three stars is because I've never used Avis car rental services. And also because I am a Hertz VIP Gold member with veteran status.
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July 2023 by Diana W.
Picked up vehicle at Beaumont, Texas Airport. It smelled like someone had smoked in it! I began wiping the seats and interior down. The cloth I used was black! Halfway through our trip to Colorado, the air conditioning started intermittently working and a blue light kept blinking off and on. We called and they said change it when you get to your destination. We went in to the Durango, Colorado airport to change it. Told him the issues. He said he had to go look at the vehicle. Came back in and stated "HE WASN'T SAYING HE DIDN'T BELIEVE US" but the air was working fine for him and the blue light was suppose to blink. I told him it was INTERMITTENLY WORKING. He was very rude and unprofessional. Come to find out he was the boss! Also, why would two people waste an afternoon on their vacation to change a rent car if it was not a legitimate complaint. Well, he managed to change the car for us. He gave us the dirtiest, dented up, scratched up, horrible stains on the interior seats and and outdated license plate sticker. Just handed us the keys and aparently left because we went back in to talk to him and he was no where to be found. I kept calling and never could get the local office to pick up. Well, finally they answered and it was him. I told him we had a long drive back to Texas and this vehicle in its condition was not acceptable for us to drive in for two days. He told me to come in on July 6th after 5:00 pm and he should have some SUV's. It was convenient that HE was not there but had left instructions for the worker to give us another vehicle. It was a decent size SUV but again, dirty on the inside. I've come to the conclusion that they just don't clean them. Also, we got into Texas into some bad weather/rain to find out the windshield wiper blades needed replacing which made it very difficult to see clearly. Lastly, he filed a damage report on the first vehicle saying we stained the dash board.That car was cleaner on the interior than when we received it. I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN.
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July 2023 by chad stroud
Easy to reserve and great pricing on a nice vehicle! We will be back!
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June 2023 by John Lewis
Great customer service nice dependable vehicles and no hassle!
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June 2023 by Google user
I reserved a car online. Process was easy online and at time of pick-up. I cannot remember the blonde headed girl's name but she was as sweet as could be. She made the pickup process as easy as could be. Came to drop off the car the next day and it was just a simple drop of the keys and I was done. They do have an overnight drop box for in case you want to return later that night. Parking is also free at the Airport if you need to leave your personal vehicle. Very pleased with this rental facility. I will do business here again.
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June 2023 by Je Suis Moi
I reserved a car online. Process was easy online and at time of pick-up.I cannot remember the blonde headed girl's name but she was as sweet as could be. She made the pickup process as easy as could be.Came to drop off the car the next day and it was just a simple drop of the keys and I was done. They do have an overnight drop box for in case you want to return later that night. Parking is also free at the Airport if you need to leave your personal vehicle.Very pleased with this rental facility.I will do business here again.
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May 2023 by Holly Ann
I reserved a car online. Process was easy online and at time of pick-up.I cannot remember the blonde headed girl's name but she was as sweet as could be. She made the pickup process as easy as could be.Came to drop off the car the next day and it was just a simple drop of the keys and I was done. They do have an overnight drop box for in case you want to return later that night. Parking is also free at the Airport if you need to leave your personal vehicle.Very pleased with this rental facility.I will do business here again.
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May 2023 by Mary Bueno
This location was convenient, affordable, and the customer service was excellent. They even upgraded our car. Will be back there again for our future rental needs.
