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February 2024 by blakaway glover
Will not be doing business at the Beaumont location again. No one from sales to service is on the same page the lady in the service department Karen/ Kelly is rude!
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October 2023 by Deborah Sackett
They don't work on Mini Coopers.... BMW makes the Mini. SMH. Pathetic.
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March 2023 by Caden S.
DO NOT BUY FROM MIKE SMITH BMW BEAUMONT. I have had a terrible experience with Mike Smith BMW Beaumont, and I strongly advise against purchasing from them. I purchased a seemingly new BMW not too long ago, but recently took it for routine fluid maintenance in Austin, where the BMW technician immediately noticed some major issues with the car's engine. The most alarming was that the ENGINE COLLAPSED, which was evident by the way it was tilted inside the engine bay. When I went back to review the images from when I purchased the car, I realized that the engine was slanted in those pictures as well. As someone who is not a car mechanic or expert, I trusted BMW Beaumont to sell me a car without any serious problems, especially since they are a BMW dealership selling a BMW. However, my trust was betrayed. At the BMW dealership in Austin, they expressed their surprise that this car was sold without the proper repair. They also expressed that the damage should have been immediately noticed by technicians at Mike Smith BMW Beaumont. BMW of Austin also highlighted the safety concerns of the vehicle. This is unacceptable and shows a clear lack of care for their customers' SAFETY and satisfaction. On top of the collapsed engine, I was informed there is a significant coolant leak requiring a new pump and thermostat housing. BMW Austin advised me to have these issues fixed to avoid any further damage to the engine. Unfortunately, the estimated cost for the repairs is thousands due to the extensive labor involved. I've reached out to other select repair shops that handle BMWs as well, some have refused to fix it, citing the time and complexity involved, while others have given me even higher estimates. Despite my efforts to contact BMW of Beaumont to express my concerns, I've received no help or support. I have been told I will receive a call back on multiple occasions and have received none. They've shown no care for their customers, and their promises of having someone reach out to have amounted to nothing. As a college student I've been left to deal with this issue on my own, missing time off work and school, which is completely unacceptable given the severity and cost of the repairs needed. While I recognize that BMWs are known for being expensive to purchase, repair and maintain, it is incredibly disheartening that BMW of Beaumont would sell me a car that had OBVIOUS damage without prior disclosure. It makes me wonder all the other vehicles they have sold without following through with necessary repairs. As someone who loves BMWs, I feel compelled to share this information with potential car buyers so they can avoid the situation I am in. Overall, if you are in the market for a BMW or any Car in general, steer clear of Mike Smith BMW in Beaumont and look for more trustworthy dealerships that care for their customers' safety and satisfaction. There are other dealerships, out there like BMW Austin who prioritize their customers and are willing to go the extra mile to ensure their cars are in the best possible condition before being sold.
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August 2022 by H.Carter B.
typical bait and switch, the 2 cars we went there to look at had "just been sold" we left and went to Houston, that's what you should do too. sketchy, shady and didn't even have any cars on the lot
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February 2022 by Edward Smith
Nice rides. ?
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February 2022 by Liz Keel
Service department is awesome Kiera is the best eva
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February 2022 by Toni Hopkins
John Robinson is always fast and professional, he knows his customers and what we expected thank you
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February 2022 by Ann Gallow
Really nice staff. Excellent service!
