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September 2023 by Greg Herring
Liked the work they did to my jeep..and the price of the work was fair …will definitely go back if I ever have any other problems with my other vehiclesService: Electrical repair
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July 2023 by Charles Conn Jr
Mike and the guys are great! Always fast and accurate!
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June 2023 by Rachel G
It was Friday morning and I was scrambling to find a new shop that could fix the AC in my truck… before the weekend. A quick Google search of local shops led me to West End Auto (Beaumont).Honestly, without a personal referral, I am always a little skeptical of any new place, especially ones I find online or that I’ve never heard of.Ultimately, it was a combination of the local reviews and the extra information on their website (about the most recently completed jobs), that led me to choose West End Auto.Knowing they were not only taking care of vehicles that were the same size and age of mine, but they also had stellar reviews to match, gave me the confidence I needed to trust them with my vehicle.I called right away, even though there was still a big chance I’d have to wait until Monday.Mike Landry answered the phone kindly and I told him a little about what I needed. Instead of the usual arbitrary ballpark quote other shops offer; he listened, asked a few questions, then took the time to look into it thoroughly, before giving me an estimate.The price was comparable with other shops in the area (that were already booked up), so I agreed. When I asked when was the next available appointment, he told me; if I could get it there by lunch, he’d have it done by supper. I was sold!I loaded up and headed over (still cautiously optimistic since the shop where my truck was at the time was already 24hours passed the promised completion time, had not even started working on it).I arrived about 10am. Mike greeted me, walked me through the labor process, then said they’d call when it was ready.Well, he must not have told the techs the same timeline he told me; because when Mike called, in the middle of lunch, I almost didn’t answer.I was worried that something was wrong, the job was delayed, or that more work needed to be done. Nope, that was not the case!. He was calling to say my truck was ready to go!When I arrived to pick up the vehicle, Mike explained what the problem was and that the parts were replaced and it was all fixed up.We signed all the paperwork then, to my surprise, he asked if I’d like to go into the shop; so the techs could explain and actually show me which parts were broken & how they were replaced.Of course I said yes! I’ve never had that level of detail with any service. Not that I knew much about anything that they showed me, I thoroughly appreciated the time the techs took to pause their day and go the extra mile to explain it all to me.Overall, I could not be more pleased with the level of service given by Mike and the entire staff at West End Auto Beaumont.I will gladly be back in the future, as well as HIGHLY recommend West End Auto to anyone needing service or repairs done.Service: Air conditioning
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June 2023 by Colin and Patty Howie
Professional from start to finish. Prompt, friendly, personable service and experience from Mike and Stoney. Our Jeep is restored to great handling and is road safe once again. Will gladly recommend West End Automotive to others and hope to call on them again for any future automotive repair service.Services: Steering & suspension repair
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June 2023 by Jeffery LeJune
They inspected and serviced the AC on my 2001 Jeep Cherokee. I already new the specific issues involved. They quoted me exactly as expected with no "extra" stuff. Gave me options to choose and took care of the job. Professional and easy to work with community auto shop without the oversold up sale tactics of some of the big "Box Store Minus-kee" places that don't offer the personal touch and interaction. Good Job;)!!!Service: General repairs & maintenance
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June 2023 by AtiQur Rahman Khan
My recent experience with West End Automotive on Phalan Blvd, Texas, was a mixed bag, with a few notable drawbacks despite the high prices charged for their services. While the shop provided some satisfactory repairs, there were aspects that left me feeling less than fully satisfied.One significant aspect that stood out was the high cost of their services. Compared to other repair shops in the area, West End Automotive's prices were notably higher. Although I understand that quality work comes at a cost, the price disparity seemed excessive and did not necessarily reflect a commensurate increase in the quality of service provided.On the positive side, the mechanics at West End Automotive demonstrated a decent level of expertise. They were able to diagnose and address the issues with my vehicle effectively, and the repairs they performed were satisfactory. However, there were a few instances where I felt that their recommendations were influenced by profit motives rather than solely addressing the necessary repairs. This led to additional costs and left me questioning the transparency of their services.Customer service at West End Automotive was adequate but lacked the personalized touch. The staff members were professional but did not go the extra mile to make me feel valued as a customer. It was the cleanliness and organization of the shop.In conclusion, West End Automotive on Phalan Blvd, Texas, provided a mixed experience characterized by high prices and some satisfactory repairs. While their mechanics demonstrated expertise, the high costs, lack of transparency in recommendations, Considering these aspects, it would be prudent to explore alternative options for automotive repairs that offer better value and a more comprehensive customer experience.
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May 2023 by J Caraway
Was looking for a new repair shop. Dropped my minivan off Tue morn & picked it up Wed morn. Everything was repaired & they fully explained what was done & showed me old parts. Did not try to upsell me on extra work not needed. I highly recommend WestEnd Automotive & would use them again.Services: Air & cabin filter replacement
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February 2023 by Ricky Nations
Extremely happy with my experience. Very professional and polite. Very fast service. Cant say enough great things. Thank you very muchServices: Steering & suspension repair
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February 2023 by Big Joe
These guys are awesome. This is the second time I’ve brought my truck to them and they’ve gone above and beyond to get it done at a affordable price. Very friendly staff. Overall great group of guys. I won’t bring my truck anywhere else but these guys. If your looking for a trustworthy mechanic to work on your vehicle that is affordable, look no further. This is the place. Thank you Mike for everything you and your guys have done for me! It is greatly appreciated!
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February 2023 by Grasshopper
Under the circumstances this was a pleasant experience. The mechanics kept me informed throughout the entire process and had my truck back to me in no time.Service: Engine repair
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October 2022 by Michael Raney
What a professional group! The service was excellent and after completion they shown me the defective parts which they replaced! I would highly recommend them!!!Service: General repairs & maintenance
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September 2022 by Thistle Waggoner
Fixed my car so very fast . Was a little pricey but worth it. I can't believe how fast I got my car back, and it's one of the cleanest shops I've ever been in. They were so helpful and nice
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August 2022 by Laura McHenry
Truck was towed to west end 3:30pm immediately looked at, bad fuel pump. Had us back on the road 8:30am next day.
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August 2022 by Сергей Магучий
West End Automotive has good service, great communication. Mike even stays longer than closing hours to help troubleshoot and fix car. Will use them again in future.Service: Engine repair
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July 2022 by Bruce Held
Alternator went bad on my 2011 Toyota Highlander. Mike and his team replaced it in one day, along with the drive belt. Works good! Nice people, fair price, good work.Service: Electrical repair
