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November 2023 by Jennifer Cady
This was the worst car rental experience I've ever had. The staff was rude rarely ever available to answer the phone and seemed annoyed when asked to check the car for items left behind then found the items then when I went to pick them up acted like I never even talked to them about the items before and that they didn't have them the car didn't work properly it had no headlight I had to go take time off work drive all the way back up there to get a different car so I can drive at night and was not compensated for that at all plus they either threw away or kept my belongings that they said they found and would hold for me I was very disappointed with this service.
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November 2023 by Angie Gatto
Great service, friendly staff. Received a Toyota Camry, beautiful car. Overall, the easiest best car rental I have ever had.
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September 2023 by Chante Lewis
I don’t believe budget helps some people the way they helps others some of the people on the phone have an attitude and is so unfortunate!!!
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July 2023 by Jody Buxton
The staff was confrontational about the gas in the van when I brought it back. The tank was not full when I picked it up so I put the gas back to the pick up level when I returned it. The guy said they never let a “pass van” leave without a full tank. It was a very awkward moment when he looked in the computer and noted it left with 7/8 tank. It was returned with 7/8 tank. He had very poor customer service and then I got an up charge of $280 for “pet hair”…. Real funny to take out your frustration in an up charge to your customer. Very disappointed in this location. The last van I rented was filthy. I had to vacuum it before I would even put my family in it. I won’t be back. I’ll take my business elsewhere.
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July 2023 by Victor Strong
What is the point in renting a car if you need to go somewhere but have to return it to the same location. It’s not my problem to figure that out. Below average service and below mediocre company. Absolutely trash.
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June 2023 by Brenda Lee Hulsey
The staff is usually friendly and helpful at the Jack Brooks Airport. However, I'm waiting to see if I get my money refunded since I was charged TWICE for the rental car. I had already prepaid in advance the rental fee. I was to only pay the deposit once I picked up the car but they charged me for the rental again plus the deposit. Ugh ? I was told I could call customer service to get a refund but I would think the counter agent would have made that call for me since it was not an error on my part. I did understand that it was still a pending transaction and needed to wait to see if it clears along with the other charge but... here's to hopefully getting my money back without too much hassle.The car was acceptable and clean and had no complaints with it.
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June 2023 by Agustina Herrera
I rented a car this past weekend and it was a great experience. Affordable prices, great staff and excellent cars. I had to extend my rental time and the live chat employee was super efficient.
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May 2023 by Steve Lopez
Easy reservation online. Went to desk had everything done in 5 mins and was out the door.
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April 2023 by Eva Bowen
Great car that I rented, it was clean and very comfy. Service was outstanding too.
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April 2023 by Jocelyn Andrews -Sweet
They were very helpful. My car was in the shop so I needed a vehicle to get myself to work and the kids off to school. I was very pleased with my Honda CR-V and the kids loved it aso. So much they want me to buy one. Thank you
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April 2023 by angela wilson
The van I rented had not be serviced. If you drove over 60 mph the van would shake terribly. This was very bad service on part of the rental company as I know they knew the condition of this vehicle prior to renting it.
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January 2023 by Belinda Breaux
Best experience with Budget rental.We got a nice ride. Clean. Smelled good. Good mileage, roomy. Good price. Easy to get and return. We used Budget several times. Always a good experience.
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January 2023 by eric ortiz
The staff at this location are amazing! They will help you select a vehicle that works for you and the porpuse of use. The vehicles are in very good condition and well maintain.
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December 2022 by Zach B
Worst place ever. Don’t rent a van here had it reserved for pick came to pick up gave it to someone else. Guy gave me the wrong number. No care at all. RUN
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December 2022 by Culley Moseley
Never have any issues with customer service or the rental cars I use to go to Georgia and back.
