-
January 2024 by Janice Hendrix
The worst experience I’ve ever had! They had our camper for over a year!!! They did not fix everything, and they kept blaming it on our insurance. I would not sign the receipt stating all the work was finished to our satisfaction, so they tried to delay releasing our camper even though the bill was paid in full. I had to call the sheriff’s office to get it off their lot. We had to move it to another repair shop to get it finished. The second shop had absolutely no trouble with our insurance, and they fixed the camper in a short period of time. On a side note, it came out of Byron’s with additional broken parts and missing equipment. I hope this saves someone the stress this experience caused us.
-
January 2024 by Joseph Fess
Always reliable and they take the time to explain what was wrong, how they fixed it, and how to keep it from happening again. Always quick, reliable and super professional.
-
November 2023 by J'kelon Edwards
Very fast and very great customer service! My AC had went out in August and they made sure they got to me the same day to beat this Texas heat. I will definitely keep using them.Services: Electrical
-
August 2023 by Cailan S.
Our trailer needed roof and floor repairs due to storm damage. Kathy was awesome in helping us go through our insurance company. They got our trailer in and out quickly considering the work to be done and they did a great job. We highly recommend!
-
August 2023 by Lisa Cole
These folks are amazing! I have been having AC issues for months in my living room, even paying another RV guy a ridiculous amount of money to "fix" it and for it to completely stop working over 3 weeks ago. After getting the run around from the other RV guy and tired of sweating my booty off my coworker said why don't you call Byron's they will take care of you? She was right & that they did! Came out yesterday realized the AC was no good, they contacted the RV company I purchased from to see if I had an extended warranty for me (which the other guy didn't bother to do) found out I had one & was out today while i was at work to replace it. I'm so grateful for these guys and the sweet girl in the office, now I can come home from work and not feel like I'm going to die of a heat stroke! Y'all are a God send!
-
August 2023 by Tree Surgery
Mr Byron came right out to repair our A/C unit while it was scorching hot. He had it fixed and running before the office could call us back to let us know he was on the way!! I would definitely recommend this team for any repair needs.Service: Air conditioning
-
August 2023 by Sherman Moore
Folks are prompt and knowledgeable. Addresses my issues and took the extra step to see that all functioned correctly. Major water heater issue.
-
July 2023 by Tina M.
would not recommend theses people from the front office not returning calls and so rude she don't have a clue what is going on. me and my friends live in the town and we will go to another town for our business now. once they answer calls and have people that work for them that actually look like they know what they are doing thane and my wife and friends will use other people
-
July 2023 by Antonio Rivera
I've called them 3 times in 3 days for mobile service. Their website indicates 24/7 emergency service. They still haven't called me back to discuss my rv issues or an anticipated visit. Communication is key so I can continue my search for a tech if they can't show. Another rv mobile service hasn't returned my call in 6 days now. Nobody wants to work I guess.
-
April 2023 by Nancy Mathis
Three days into a 6-week trip. Overnight in Beaumont. Discovered steps on camper were shaky. Byron's diagnosed and repaired in about an hour. Back on the road. EXCELLENT customer service. Reasonably priced. Highly recommended!
-
April 2023 by Troy Anderson
Had two Air Conditioning units replaced. Then had both of them to start freezing up called them back to try to come check them out it took forever for them to return my call. I finally had to go to their shop and wait on Mr Byron and talk to him face to face they came back out and put a dump system in the bedroom and that is the worst thing that I could've done still freezing up, loud and now it leeks when it rains. I called them a week ago and still haven't heard from them. BAD SERVICE is a understatement. Very Dissatisfied.Service: Air conditioning
-
April 2023 by Joe N.
I called them to come look at some repairs I needed done on my travel trailer, the lady told me it would be $125 to come out and look at issues, and that wouldn't come off my bill for repairs. Guy met me quickly at my trailer, looked at the things I wanted fixed, took my $125 cash, and I never heard from them again. I called and called the office, Lady said she would look up my work order and email it to me, never did get it after many attempts. If he wasn't interested in the job, he should have told me, and not take my $125.
-
October 2022 by Simon Roman
We had a grey tank that would not flush. I spent hours trying everything. These guys had it flush in a few minutes.I was dealing with the issue since the night before and had to work at 4 pm today (Monday). Dessie said they weren’t going to be able to come out until Wednesday initially. Then she moved their schedule around so they came the same day since she understood I was in a bad spot. That’s excellent customer service. A+++
-
August 2022 by Eleanor Skelton
I really appreciate these guys (and gals)! I was under a deadline to make it to my summer camp job 1,000 miles away.They helped me straighten my trailer jack crank and installed new, thick weather stripping so the door sealed better on my Scamp camper! Same day service. They also adjusted the latch on my camper door to accommodate the new weather stripping.I really appreciate how innovative they are at finding relatively inexpensive solutions that don’t require waiting for a new part during a time when we have many supply shortages.
-
August 2022 by Alison Webb
I scheduled Byrons to come inspect and troubleshoot my AC units. They quickly found the issues and replaced the part needed. They also replaced the water tank anode during their visit. They are very professional and prompt even with their busy schedule. Thank you for the service and will recommend your company to anyone i know.
