-
February 2023 by brittany mikolajczyk
Ordered two replacement ink ribbons - how shipping a box weighing just a few ounces costs $20 when the ink costs the same boggles my mind. Both were delivered bone DRY. I called for replacements and was told "that's hard to believe because we don't keep stock more than two weeks." Not only did she call me - the customer - a liar, my employer would have had to PAY to ship the duds back. Once they "determined" that I wasn't lying, they would then ship replacement products without reimbursing our double shipping costs. Don't bother buying from a company with such disappointing customer service. We will take our business elsewhere.
-
March 2021 by DD Crain
We have had excellent service with Carpenter Time Systems. When I call Diane for supplies she takes care of our needs immediately. Thank you Carpenter Time Systems.
-
June 2020 by Sally Igartua
Can't get a straight answer from these people. I ordered the clock but our bell didn't work with it. I then ordered the bell and after paying all that money it had no POWER pack with it??? Really?? I called and got nowhere, left message and no response. Will not go here again!! Beware not sure about this place.
-
May 2019 by Brad N.
I cant' say enough negative things about this place. I purchased an item from them that was very expensive ($6,000). Upon receiving the item I had many issues with it, I called, and emailed and when I tried to return the item within a week of receiving it, they ghosted me. Didn't respond to emails any more, nothing. They sent me a bad item, and I am now out of $6,000. Do not buy anything from this website or this business - they have the absolute worst customer service in the country and do nothing to help their customers in any way.
-
September 2017 by Rod Alvarez
Called and asked if they might know where I could get a nice coo coo clock for my wife birthday. The girl that answered the phone was not interested in helping me at all . You would think that being in business for 57 years they just might have a clue where one could be found.
