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December 2023 by Erica Johnson
First and foremost I live an hour away and I've been trying to find a family friendly pool to take my autistic son swimming on the weekends because it's literally all he wants for Christmas. With that being said I called ahead and asked about membership during the week and the call went fairly well and was very informative. I come on the weekend and apparently the weekend staff is not trained on how to start a membership and knew absolutely nothing about services provided at the facility. I asked if we could just try the pool out because we drove a long way and thankfully they agreed. I now see that lane reservations are a thing but didn't know at the time because staff was not trained to tell me their rules and policies when I arrived. I'm glad I didn't set up a membership now because I won't be returning. When my son and I got out of the pool and tried to rinse off there was a Karen there stalking us and not allowing my six year old son to stay with me so we could shower in the locker room. She kept on insisting that I'll get in trouble for supervising my son and kept on trying to push us into a "family room" with no showers. So I wound up sending him into the male locker room and praying he was safe and was a nervous wreck the entire time while this woman was harassing me. The lifeguard had to stop me because I was about to leave our things because this power hungry Karen made me so uncomfortable. NEVER AGAIN.
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December 2023 by Shannon Oglesby
Unfortunately, I had a bad experience here. They insisted I do my fitness evaluation before receiving all membership benefits even though I asked to wait since I was pregnant. Then while I was on maternity leave, they cleared my locker and threw everything away even though they could have contacted me since my card in the locker had my name on it. They had told me my items would be secure despite the staff not putting my name on the locker. The locker was included in the level membership I had. I emailed back and forth with an employee to resolve it, and she stopped replying after saying she would investigate options for resolving the mistake.
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September 2023 by Robert Hall
Great place to work out and kept clean.
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September 2023 by Julie W
I love it! Always clean. Always well attended.
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July 2023 by Veronica Brown
I love coming here. I love the atmosphere. The only problem is they need to clean underneath these machines at least once a week. especially the stairmasters
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March 2023 by Wagner
Business practices. Don't place/ Nor OK recurring charges on a credit card Bcuz...You Will Get Cheated.Don't trust office personnel to do what THEY SAY.YOU'VE BEEN WARNEDTrust JESUS Christ... not HWC.
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September 2022 by Jim Harings
Very clean and friendly staff, lots of amenities. Located in a well lit and fenced area, with indoor and outdoor running tracks (12 laps/mile indoor, 2 outdoor). Tons of equipment, indoor and outdoor pool with lifeguards present, every weight lifting device imaginable. There is even a tennis court. The locker rooms have self locking lockers, showers, steam room and a whirlpool.
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September 2022 by Addam Walker
I had to eat 4 months of a 6 month paid membership when the covid lock down took place. When things went back to normal, they were uninterested in making things right. Never going back.
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August 2022 by James Callas
Still good and fun. I have decided to actually shower not just shower off after my swim. That is working great. Rowing machines are good but I've actually rowed. Not enough pull but still goodFirst day for me to swim laps. PerfectNice shows and hot tub.I will use pool consistently and maybe rowing machine. Very clean and organized. I getting my money's worth. No entry fee in June and they pRO rated my June fee. I am glad I signed up.HWC is amazing and all I want is swim laps but rowing machine is beckoning me and I here it's call
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August 2022 by Nate Ayers
POORLY MANAGED AND THEY DO NOT LISTEN TO THEIR CUSTOMERS.Pre COVID this gym did not require you to reserve a swimming lane in the pool. They also provided their customers with towels to take a shower or dry off from the pool and smaller towels to wipe your sweat off with.Post COVID it is nearly impossible to reserve a swimming lane in the pool. You have to use their app on your phone that doesn't work more often than not and you can only reserve a lane three days out. Trying to reserve a lane 2.5 days out and all the reservations are nearly booked. Yet if you show up at the pool almost all of the lanes are empty. This issue has been brought up to workers multiple times yet the management doesn't care. Now they started offering a "towel service" like they did before but now it cost extra money if you want to use their towels where as the service was free before.If you are the management and you are reading this get rid of having to reserve a lane and go back to first come first serve. Many customers book lanes and do not show up or use a lane. Many of your customers will appreciate this.
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July 2022 by Matthew Gomez
Both of my kids love going to swim lessons now. My son was not comfortable at all in the water when he first started but Miss Megan and Miss Emory helped him gain that confidence. My daughter has progressed so much in Miss Malaika’s class and has really enjoyed it. Thank you HWC swim teachers!
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July 2022 by Carter Joseph (None)
If I could give them 0 I would.. If you want your kids to learn Detect meat and safety of swimming this is not the place to go. They take four groups and divide into each corner of the pool to teach swimming lessons. When they should be using the entirety of the pool per class. This is just a money gimmick your kids will not learn how to swim they may play in the pool and have fun with peers because this is always about. I complain and Denice haven’t return return my call yet and my kids been attending since June 6,2022 1st session. I asked for my money back they refuse to give it back. But that was OK I learned a valuable lesson if you want your kids to really learn the safety about swimming and to actually learn how to swim take them to a professional place. My kids are now in BISD Aquatics and are doing fantastic. Hope it helps someone’s.
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June 2022 by Mike Shirley
Pam was kind and looks like a clean and great place to workout. Based on reviews I am afraid to give it a shot. Fighting brain cancer and my disability income is all I have. Just want to tone up and keep in shape,but not break the bank
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June 2022 by Cynthia Keedy
They have a large variety of services including personal trainer. They have a pool raquet and tennis courts, a weight room, indoor track and outdoor trail.
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June 2022 by pokemon Yan
Professional instructor there. Stuffs are nice too.
