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March 2024 by Michael Marroquin
I really enjoyed atmosphere
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March 2024 by Caesar Guajardo
Love this place clean very nice sits and sound
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March 2024 by Quynh Li
My friend and I went to see Dune 2 and the seats we had booked were very dirty and not well kept. They definitely need a little bit of love to them, there just seemed to be gum on one of the seats that looked stuck there for days. The woman at the concession had also yelled at us that the drink fridge was supposed to be locked in a very rude tone and made it seem like it was our fault and problem when It wasn’t even locked in the first place, nor did it look like it was supposed to be locked. Not a very pleasant experience aside from the film.
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March 2024 by Ellen Rideauxe
My grandbabies enjoyed the movie. There first time just to see them smile. Laughing and talking. Made me smile even more. I will definitely come back. God bless you all ????♥️ keep up the amazing work ??❤️☺️ Beautiful atmosphere and staff keep smiling ???
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March 2024 by Akash
Decent. I went to see Top Gun and accidentally dropped my hotel key here. The staff was kind enough to hold it for me when I went back to get it :)
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March 2024 by Timothy Brown
Got my tickets online like I usually do several days ago... Went to get in my seats and there were people already in them. Thought they were in the wrong seats but they had the same seats reserved. They double booked my seats. Say the least.. I was the one that ended up leaving. First come first served for the double booked seats I guess. Cinemarks new way of doing business. Asked to speak to a manager but lady I talked to ( Elexis ) said the manager wasn't there. Figures
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March 2024 by J.D. Livin' Legend Nieves-Goss
I bought tickets for my wife and I to see Dune nearly a month in advance, showed up to the screening tonight to find people sitting in our seats because the cinema sold multiple copies of our seats and others.After waiting in line to talk to the manager, we were given the choice of taking other seats, but the only ones left were the practically unwatchable front row seats, seats in one of the other, smaller screens, or a refund. Those are the only options in a situation like that, I get it, so we chose the refund.There are two main reasons I'm giving a one-star review:1) When I checked the receipt, I saw they shorted my refund by $4.10. The manager said that was the online booking fee and was non-refundable, despite the whole ordeal being their fault. I had to call corporate to get them to refund the remainder, and even they tried shorting me almost a dollar. I had to do the math for them. I shouldn't have had to jump through any hoops to get a full refund for a service I did not receive.2) The manager's attitude was awful. I understand he was dealing with a lot of angry people who may not have been acting very civil, but I was polite when I asked for a refund. I didn't appreciate the dismissive way he pointed to the ticket booth and his tone of voice throughout the entire conversation. When I went back in to ask about the refund shortage, he was incredibly rude and offered no solution. Sorry buddy, but keeping ANY amount of my money in this situation is unacceptable.I called corporate on my own initiative, who told me the local cinemas aren't able to refund those fees. If the manager had bothered explaining that himself and advised me to call them, I might have left the encounter with a little more respect for him as a person, but the absolute lack of respect and courtesy was unacceptable.I understand that we live in an imperfect world and glitches happen. If Cinemark had handled this one differently, I'd have come back later this week to see the film with no hard feelings, but I won't be returning to Tinseltown or any other Cinemark location. This company has lost my business.EDIT:The disingenuous copy/paste reply from Cinemark shows how much attention they pay to these reviews. What else is there to say? All the details are right there in the review, including the fact that I already had to call corporate to get a full refund. "Less than stellar"? What an absurd understatement.I'm not wasting any more time with Cinemark.
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March 2024 by Alan Miller
Bought tickets in advance to see Dune 2 spent money on gas and $19 for 2 drinks and a bag of peanuts. Find our seats only to be approached by another man saying we were in their seats. Seats were double booked while waiting several more people came up for the same reasons. This was nobody’s fault but the theater. This is ridiculous and very bad service. All they could say was oh sorry we can get you into another show an hour from now or get a refund. I would like to be refunded for the drinks and gas. Totally pissed off.
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March 2024 by Andrew Owen
It was clean and offers great comfortablilty, the seats are nice and are kept clean along with floors, service wise is average as expected.
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February 2024 by Hazel Ellis
Love the comfort
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February 2024 by Princella Harmon,Harris
Wasn't clean good if they don't clean it good before the next show they gonna spread more infections my seat and arm rest was sticky I wiped it with some wipes I had please y'all clean like you suppose to so people can keep coming back
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February 2024 by Laura Smith
it was nice
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January 2024 by Lakeisha Phillips
Very clean and great guest service
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January 2024 by Doneal Nicholson
Comfortable seating and I love their app
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January 2024 by Jimmy Gene Nickell
Awesome place
