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February 2024 by Amanda Levrier
I can not say enough good about Dr. Hurych, Dr. Brown, & staff! I have been with Dowlen Road Veterinary Center for over 9 years. My dogs and puppies are always greeted with such care. A forever client! - Aubergine Goldens
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January 2024 by Meghann Chapman
We rescued a severely neglected Gecko off Facebook who was blind, half dead from starvation and a bad leg infection. We were able to get an appt in fast to see a vet and Dr Hurych let us know our new Gecko friend was in bad shape and didn’t have great survival chances, but still gave us meds and recommendations to try and help him. We went back every other week for a few weeks, surprising the vet and staff each time that our Gecko was still alive and kicking! In the end, our Gecko (now named Gerard) had a couple of surgeries by Dr Hurych and recovered 100%.Gerard the Gecko is now fat and sassy, can SEE and is super happy living his best life with us. We are very grateful for the amazing care he received at this clinic!
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January 2024 by Jamey Flores
The veterinarian himself was excellent, providing great care for my cat. However, I had a disappointing experience with the staff who were very rude and abrupt when speaking to me and my fiancé about my cat. My cat required a 7-day medication for his discomfort, but when I requested a refill of the prescription, the staff informed me that I needed to have an appointment, which was scheduled two weeks away.They refused to provide the prescription without an appointment and the only alternative was to book an emergency appointment, which came with a $75 fee. This situation left me feeling quite disappointed.
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November 2023 by Kelci Crawford
While not all of my experiences with this office have been bad, my most recent one has scarred me for life.My work schedule keeps me insanely busy but fortunately, my mother in law steps in to help with our dog Lilly’s appointments. My MIL brought her in for an appointment we had to wait a week for and turns out she had an aural hematoma on her ear. We know nothing about what this means. The diagnosis was given with very little information about what it means and what our options are. Turns out, the recommendation was surgery. The very next day.After spending $1,350 on the entire process, visit, surgery, etc., they released Lilly home with no guidance on how to manage or treat her post-op. They gave us a head wrap that we were told to leave on 24/7 and charged for pain medicine that they didn’t even provide to us! Had it not been for my MIL asking questions, we would have been told little to nothing about what to do to prevent infection and keep her comfortable. Even then, neither of those things were properly addressed.She was sent home with oozing, open wounds and in immense pain and discomfort, couldn’t sleep or eat or drink water. It was heart breaking. The picture captures the aftermath of the procedure. We called the vet to discuss the matter and were told it was going to be a “tough” process.Luckily, our family members use another vet in the area that they love so we brought Lilly in for an evaluation and they got her medications and bandages to help with managing all of her ailments.I feel like the main intent of this office is to know what you’re willing to spend and take you for every penny of that and more. Hence their “how much are you willing to spend” question they ask at every check in where they then ask you to sign in agreement. I’ve never left spending less than what I was comfortable with.The staff is very nice and have accommodated me being late to retrieve my pet because of work conflicts. I’m grateful for their hospitality. But the condition I came home to my dog in after her surgery completely broke my heart. I’m still weary of whether the surgery was her best option just given how terrible the recovery is on her. They did not offer any support or comfort in that for me or my family and it does not sit well with me. We will be utilizing another vet for our dog and cats moving forward.I won’t even get into the fact her ear infection treatments have never worked or helped per their guidance. Which is what caused the aural hematoma in the first place.
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November 2023 by Mike Sonnier
Very professional and caring place.. i started using them in September when the other vet didnt want t osee my pet on the day.. awesome place, Scrappy Doo loves this place
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November 2023 by bryan sombillo
Friendly staff and good price for tender loving care of my pup…
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September 2023 by John McGinnis
I lived in Beaumont most of my life and moved to Houston several years back. I have always been happy with this clinic, so I continued to use them even after I moved out of town. This morning I had an appointment for my dog at 8:45 and I drove in from Houston arriving at the clinic by 8:30 to sign in. Upon arrival, I was the only person in the waiting room and was told they would be right with me. I ended up waiting for just over an hour to be seen, but as I waited there, I watched several other customers come in, sign in, and then immediately get brought back to exam rooms. In fact, I witnessed two people come in, get seen, and then leave while I was still left waiting. My time is valuable to me and I don’t appreciate the uneven treatment I received here or the fact that others were prioritized over me and my dog. Patients should be seen according to their appointment times and in the order that they arrived. I’m sorry to say that after this I will be finding a more professionally run vet clinic in Houston that I will not have to commute to just to have my time wasted. Do better.
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August 2023 by Paulina Alvarez
The manager (kary)was rude she did not want to give me my puppy shot records. And she kept hanging up on me.
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June 2023 by Cara Ferris
Most expensive vet I’ve found by far also non accommodating for sick animals “always booked” so they want to charge and extra fee for “emergency visit”
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June 2023 by Amanda S.
I just moved into town and brought both my toy poodle in one to be spayed and the other for well check up, the staff is so so nice and Doctor Brown is amazing. I will definitely continue to bring my fur baby's here, and recommend them to family and friends. Thank you Dowlen Veterinary clinic for a awesome experience. I will continue to bring my four legged fur family to this vet.
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June 2023 by Layla Sticker
Absolutely fantastic service. My dog was incredibly anxious and all the vets and vet techs were understanding and helpful. Bringing all my dogs here from now on
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April 2023 by Ronnie A.
The lack of compassion within the support staff, the poor quality of service to pet parents makes Dowlen Road Vet Center a horrible choice. Staff is rude uncaring with a smart ass attitude. Long wait when no one in office, staff blames it on the doctors and lack of exam rooms. It looks like new management(doctors) . This vet office has turned from a warm inviting place t bring your fur baby to a cold feeling with a COFFEE BAR! Come on a COFFEE BAR in a vet's office. I guess your customers pay extra for that also. I have been using this Vet for 9 years and will never return. They tell you they will check into your concerns and or complaints and never do !
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April 2023 by Chris P.
So far I've only used Dowlen Road Vet Center for cremation services a handful of times. Most times the experience has been ok. The last was less than optimal, I had to wait in line for about an hour in line to pick up my sister-in-law's fur baby. It was agonizing.
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April 2023 by Cynthia A Bueno
Special souls found here!My son and daughter in law found this center for their Forrest and Eva. The entire staff has such hearts of gold. It takes special souls to care for animals and they all truly are there to help provide the best care. They are so helpful and pleasant to talk to over the phone too. Thanks to the whole team at Dowlen Road Vet Center and know you are appreciated!
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April 2023 by Diana Palmer
Love this place. They took such good care of my little Penelope.