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October 2019 by Louise Humphrey
My experience with education 1st has been wonderful. With the help of the employees there they make you feel like home. Jessica was extremely helpful in expediting the loan I took out. And Trudy was very very wonderful. I would Refer education 1st to anyone that need it there assistance.
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July 2019 by Leslie Spell
My husband and I recently opened an account for a new car loan. Education First was quick and went above and beyond to make sure my husband and I were satisfied. They had the lowest interest rate around!
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May 2018 by shawana f.
Horrible Customer Service I have been a member of, Education First Federal Credit Union for about 7 years and let me say, I do not do over draft fees. My money is very important to me being a single mom. Well, my debit card was stolen and I had to wait 5-7 days for a new one via mail. Meanwhile, my auto payment with one of my lenders processed a payment for $8 which cause my account to over draft since I had already removed all my money out of the account in fear that someone would try to use the stolen card. I called and explained all this and asked if they would consider a one time forgiveness of the $30 processing fee. I was told that the manager was too busy to speak with me and i left 2 messages with no return calls. I eventually called back and spoke with Rebecca that said they would not forgive the fees, I am furious..... I will be moving to a different credit union over all.
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December 2017 by Karen S.
Pros: Although they don't have many locations, the ones they have in Beaumont are pretty convenient (Lamar, Laurel, and 105@69). The tellers are very nice and courteous. Cons: Interest rates on deposits are very low, especially for a credit union. Website is abysmal and frequently breaks down (e.g., I have been trying to transfer money from my savings to my checking for three days now and still can't do it). I'm only writing this review because I came to Yelp to find another bank. I've been with Ed 1st for 8 years now and things have only gotten worse. It's time for a change.
