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February 2024 by lester reeves
Came to buy 2 cookies and while checking out, I hit the no tip tab. This changes the girls attitude and attention behind counter. She does not hand you the little box of cookies and I'm left to reach all the way over counter to get it.. as she just turns and walks away.. no thank you or come again. I will not be ordering anymore cookie cakes from here anymore. I'm all about fair tipping, but when all u did was put 2 little cookies in a little box, idk how you expect a tip..
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November 2023 by Wayne Pattison
Great cookies, but ya gonna pay $$$
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October 2023 by Lindsey Yarbrough
I’ve used Beaumont cookie company my whole life, NEVER AGAIN. After I was hassled on a cake job at the Target location, I called Amy in Lumberton! She saved the day and my son will have his cake for his party on Saturday! Yay! Thank you Amy!
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August 2023 by brenda fleming
Loved the cookies but both in the mall are now shut down
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July 2023 by Jon Torres
Awesome cookies and ice cream, the guy with the long blond hair gives amazing customer service.
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June 2023 by Alisha Perry
Love love their cookies! Absolutely my favorite cookies! But if you go to the new bmt location you better get there sooner than 30 minutes before closing.. they empty the cases 30 minutes before closing the door.. I understand it's alot to clean up but your sign says you close at 8 not 730..
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June 2023 by Ethan Frazier
This place didn’t take long to start going down hill.
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March 2023 by S
Terrible customer service, lady was lazy worker who didn’t want to mix a great American cookie into ice cream at a great American cookie & Marble slab location!This is never an issue and is a $20 ice cream!!! That I happily pay for when I hit one of these stores.All be cause of lazeyness!
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March 2023 by Heather Gillespie
Places my order two days before pickup and on the morning I was supposed to pick up I received a phone call from the store saying that the lady who took my order wrote it down wrong so we fixed it over the phone and a few hours later I went to pickup the cake. They misspelled my sons name wrong and the writing was supposed to be much smaller ??♀️ I was warned that this has happened before at this store guess I had to find out the hard way. I’ll give them more time to train better before spending $60 dollars again on a cookie cake that is done incorrectly.
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March 2023 by Brandie Collier
Ordered cookie online at 9:00am to be picked up at 4:30pm. Arrived at 6, gave them my name, employee said I must have put it under a different name because he couldn’t find my order. I said no. A lady came up and said I must have ordered at a different location, so I showed her my confirmation email from THEIR location. They looked confused and asked what time I placed my order….can’t they look that up themselves since it is on THEIR website? Obviously it had not been made, but I then had to wait while another employee went through written orders in a box before they finally said they would just have to rush and make it. Did not offer anything for my trouble and cookie was still not as I ordered it.
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March 2023 by Nicky Teague
Cookies were mid, and they didn’t greet or even look at me. Didn’t say my total, and looked very sad and depressing in there.
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December 2022 by Tiffany LeBlanc
Went in to order a cake and get ice cream. While placing order, employee working the ice cream side wiped her nose with hand, looked at said hand and continued working. Without washing hands. Needless to say, we left without ice cream.
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December 2022 by Caryn Eldridge Hall
Terrible customer service.
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December 2022 by Ty Yates
Picked up my daughter's favorite dessert to celebrate her getting her first job! The service was great, the cookie is always great, and Christopher went above and beyond to make sure everything went well. Awesome customer service!
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November 2022 by hillary cochran coplen
Extremely clean, welcomed with positivity, great new location for my cookie consuming needs