August 2021 by Shelley G.
UPDATE....NOW IT'S 4 OUT OF 6 TIMES that they applied it to the wrong part of the account!!! IF YOU WANT TOTALLY STUPID AND INCOMPETENT TELLERS THIS IS THE PERFECT BANK FOR YOU!! I do not understand WHY it is so difficult to make a PRINCIPAL ONLY PAYMENT. OVER AND OVER AND OVER again I go into the bank to make a PRINCIPAL ONLY Payment on my mortgage, say it repeatedly, they assure me it is going to only the principal and then I get my statement and they apply it to my monthly payment and the remainder to principal. This has happened 3 TIMES OUT OF 5!!!!!!!!!!!!! This bank is awful, how hard can it be, really???
