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March 2024 by Terri R.
We just moved to Beaumont and we're in pickle to get back to Tennessee to pick up some furniture and a vehicle. We trusted this business with our beloved babies. First, they only accept cash and checks and since we were here for only two weeks , they refused our out of state check (no problem) . We left to get cash. Our 4 dogs were staying 4 days and we were picking up on the fifth. Our male rottie came back injured!!! I suggest no one go to Hi Tower for anything ! We will never bring our dogs here again! They have boarded in lots of states and are very sweet. I am just so disappointed because I read all the reviews and they good and bad but we decided to try them. Bad move! I am warning all pet owners if you truly love your pet don't take them here! Now we are saddened to say our baby needs to go to the vet with abrasions and cuts on his cute face! How messed up!!!
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July 2023 by michael guillory
Good old fashioned kettle, lots of acreage for your pet to run around and play. I picked my ol boy and he was good
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May 2023 by Nickie Trapp
? the only place I will ever take my dogs for boarding. I own two pit bulls (one being a mix around 75lbs and a pure bred at 113lbs) and she went above and beyond to take care of them when we went on vacation. We ended up having car issues on the way home and we’re not able to make it back until two days after we initially planned, and she was more than willing to still care of them when we called and told her the situation. She is very kind and definitely is an animal person. Before we agreed on everything, she showed me the area and told me the daily routine. For 9 days of boarding with the best care of two dogs with a big spacious area and a wonderful person, we paid less than $320. The absolute best that you will find around here. She is straight to the point and will tell you how it is and some people find that rude, but I’d rather have the truth and someone who loves animals more than anything when it comes to someone else taking care of my pups. SHE TRULY IS AMAZING and the boys absolutely love her. (A dog knows best!)
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May 2023 by Kevin Farmer
Very nice owner and my GSD Max enjoyed his stay. We are new to area and this kennel is close by. We will be boarding Max regularly.
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March 2023 by Georgette Hoong
Sherry did a wonderful job on grooming my dog. I have been to several groomers and most have difficulty grooming my dog due to his high energy. This is the first time someone can finish grooming my dog.
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March 2023 by Jim Cravy
Very nice people. And really good with the dogs. They recently suffer some damage but are rebuilding. GREAT PLACE
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October 2022 by Kiya D.
VERY RUDE. It stinks like a farm in there and before you think well there are dogs in kennels in the establishment , the place of establishment shouldn't have a stench that slaps you in the nose as soon as you open the door. Cause Planet K-9 doesn't smell that, when you walk in. Why would you send your fur child somewhere where it smells that horrid along with the nasty ass attitude one of the workers had. I wouldn't even recommend leaving a toe nail at this place let alone my pet.
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June 2022 by James Callas
Sherry treated baby girl just right and after grooming stay 2 nights. Sherry knows her stuffThanks
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May 2022 by Calandra Sims
Ms.Sherry is the most sweetest lady! She truly loves each and every dog that comes in and treats them like her own pets. Knows how to handle every size of dogs with patience and care! Her prices are very reasonable as well.
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April 2022 by Vicky Creasy
Worst experience of my life. The lady could not have been more rude. I felt like I was being pranked. She had my doodle for 7 hours, so I went by to see if something was wrong. She scolded me, and when I asked her how much longer, she said "you have got to be kidding me." So, I waited in my car (missing work), and she calls me and tells me then that she only takes cash- no out of state checks (she knew I had just moved from indiana). My poor boy looks awful. I have never in my life been treated worse. I have no clue how they stay in business.
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March 2022 by Briana Lastrape
i just left from picking up my baby and let me say at first i was hesitant because of the few bad reviews but im glad i chose to move forward with ms.cherie , i called on a friday and she found time to squeeze my baby in despite her having a dentist appointment. from the moment i set my appointment over the phone and arrived in person she was such a sweetheart to me and my pup. she was not rude or with attitude she was very sweet and caring. very fairly priced i had given her more than what she quoted me because i was so pleased with her service and the condition i got my baby back in, i 10/10 recommend her for your grooming needs as well as boarding i can tell my baby was well taken care of during his time there. i received him back with a beautiful bow around his neck and smelling wonderful. she also had handmade him a charm for his collar which really sold me because of how thoughtful that was. i will definitely be returning for my grooming needs. she is wonderful!
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November 2021 by September J.
We boarded our dog here before with no issues but when we boarded for the second time when we picked him up we Could tell he hadn't been eating a lot and seemed very very tired. He was there for 6 days which is enough to lose a good bit of weight. He couldn't get in our car by himself and I had to pick him up and put him in. We didn't want to blame anyone and thought maybe he just was Homesick and didn't eat as much and would be fine within a day or two. We realized he was limping that next morning and he did not want to play. We made an appointment with his vet but since he was eating and drinking and using the restroom the vet said let him rest and his apointment is right after thanksgiving unless he gets worse then we planned to take him to the emergency vet. Hes just sleeping and slowly getting around. We picked him up on a Tuesday and I called the owner on Thursday to try to find out if anything happened or if he had been eating and she got angry and yelled at me saying he was fine and we had to do something to him because he was fine when he left. Then she told me he was participating in kennel fighting running up and down the kennels. Which is a major red flag to me and when I tried to keep explaining what was wrong, and asking questions she continued to yell at me then hung up in my face. I do not recommend this place at all. We will not be going back.
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November 2021 by S ß
Thank you for taking care of my dogs. Your generosity is appreciated.
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November 2021 by Debbee John
It was not a good experience! I did get a call back from the owner apologizing for her behavior, but I hope to never return there!
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July 2021 by Lovenyah tx
Amazing place and great price. She took care of our puppy for 2 days and you can tell she loves her job. She even gave the kids candy! Thank you hi tower! Luna approves!
