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March 2024 by Jennifer Steil
They were good until whoever the new guy is came on board (mid-late March 2024).They will lie and say that it’s illegal for them to fill a controlled RX from over 50mi away, instead of just owning the fact that they have a personal bias against pain patients.
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March 2024 by SABRINA BENNETT
Great experience
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February 2024 by Cathy James
I have come to pick up prescriptions at one o'clock more than once just to find that they are closed for lunch! That is really inconvenient for the customers. They take forever and three days to fill prescriptions anyway! I saw staff member just staring at a computer! I asked her if she could just hand me my husband's medicine. She said No! She could have at least pretended to care! Their customer service really sucks! If I could give them a negative number I would!
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December 2023 by Reptile Roland
Great people, they care about the customer and always a joy to work with.
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November 2023 by Victoria Segeada
Not to bad
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October 2023 by Katelyn Wilson
This place is one huge joke. The customer service I received from the pharmacist was the worst kind. So unprofessional and uneducated.
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August 2023 by Deborah D.
My Aunt insists on shopping at this Kroger because it's small but the cashiers are very rude and unhelpful. Last Tuesday morning, we shopped there. My Aunt is 93 and I finally convinced her to use a scooter cart. The first one had a full charge but died in the produce department about 500 feet from the front door. I found another one and transferred her produce. The 2nd one died at the back of the store about 20 minutes after the first. I approached a cashier whose name tag said Linda. She and a woman wearing a red vest with short blond hair were chatting. There were no customers in line. Linda said sorry, there are no more carts. The blond shrugged her shoulders and they both turned their backs on me. Neither offered any help or to call for help. I went back to my Aunt and her scooter full of groceries, and reported what happened. Two women stocking shelves helped us. Their tags said Darlene and Brandy. These sweet women brought a regular cart to us, moved the groceries to it and helped me get my Aunt to the unhelpful cashiers. They were closer than the auto checkout place. I put a flat of water on the belt and Linda fussed at me. She said we don't handle these heavy items and let me know she was annoyed because now she needed another employee to put it back in the basket. I suggested she and the red vested woman needed to find jobs they are physically qualified to do. Kroger found a great way to force customers to use self check outs. They put a very mean and unhelpful human cashier in place to drive everyone to self check their groceries. I shop HEB. They have very kind and helpful employees, their scooters work and their produce is beautiful. The Kroger on Phelan smells bad, too.
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May 2023 by Benjamin Beckert
Terrible. I phone in presctiptions for my patiets and leave on voicemail, they are rarely received. When calling to speak to the pharmacist directly you are placed on hold and never even spoken to before being placed on hold making it difficult to know if you are even in que. I know times are challenging to find competent help but this is out of control....
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November 2022 by Brooke Marchand
Friendly staff and great service. Jasmine is always very helpful every time I have had an issue. She is very patient and goes above and beyond.
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September 2022 by Brooke Gautreau
Great staff and friendly service!
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June 2022 by Ashley Knerr
Literally every single time I have come, waited over 30 minutes and there’s only two people in front of me… TWO! I am patient, but come on… that’s just absurd. It’s a pharmacy, not an emergency room. People are never pleasant, slow, never seem to care about their job.
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April 2022 by Jennifer Lovelace
This used to be the best pharmacy. Now it is one of the worse. It takes DAYS to fill a prescription. Today, I called 5 times and was getting HUNG UP on. Never again. Taking business elsewhere
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November 2021 by Bigg Baby
This pharmacy was really good at one time. Now they are incredibly slow as mollasse! I turned in my scripts over a week ago! I still don't have my medicine! Some of the staff is so crude and rude! That Kennedy is completely clueless! That drive through is a joke! I have sat at that drive through for I don't how long. Just to finally get up there to find out that my meds that the doctor ordered 7 days ago are not even ready! Instead of apologizing, they cop an attitude with me.
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October 2021 by Gary Tucker
This pharmacy offered excellent service at one time but that's no longer true. There are very long lines inside and outside and nothing is ever ready as promised. Don't waste your time. Use Walgreens on Calder.
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September 2021 by sw hellweg
Good luck getting anyone to EVER answer the phone. The fact that we live in the pit of hell, and therefore are a lot of sick and dying people in this region, should send a message to have staff on hand to cover the inevitable influx of patients.