La-Z-Boy Home Furnishings & Décor in Beaumont, TX, offers a positive shopping experience with attentive customer service and a wide selection of furniture. The store’s staff, including managers and salespeople, are knowledgeable and helpful. One manager provided clear explanations about product quality, manufacturing, and delivery timelines, especially for custom orders, leaving a lasting good impression. Sales staff are patient, answer questions thoroughly, and assist in customizing furniture to fit different needs and budgets without pressure. Customers appreciate the time taken to go through fabric samples and to ensure a good fit for their families. However, some concerns are noted regarding product quality and policies. Certain chairs are framed with OSB and wafer board, which customers find unsatisfactory. Delivery times can be long, and discounts are not offered, even with extended waits. A few customers experienced issues with product durability and warranty claims, feeling that the quality has declined from the brand’s earlier reputation. Despite this, the overall experience is positive, with praise for staff members who go above and beyond, including wrapping and loading furniture after purchase. Overall, La-Z-Boy in Beaumont is appreciated for its helpful staff, good selection, and personalized service, though some customers have concerns about quality and warranties.
Love the local Beaumont La-Z-Boy store. Quality furniture, reasonable prices and super friendly staff.
August 2024
Austin was a fantastic salesman! He was patient and answered all of our questions. He also help us customize our furniture to meet our family's needs and our budget!
May 2024
Great selection of furnishings. Didn't get pressured into anything we didn't want. We had a great salesman who took the time to go thru fabric samples.
