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October 2025 by BARNEY STEPHENS
Sorry service most uncomfortable recliner ever had tried to deal with them but they didn't want to talk
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June 2025 by Faded Reaper
You have to buy something to use the bathroom go beforehand smh..
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April 2025 by Mike Langland
The La-Z-Boy store in Beaumont, TX, stands out for its exceptional customer service. The manager (Jeff Scanlon) provided a clear and detailed explanation why La-Z-Boy products are better compared to other brands. Because I am planning a move he was very transparent about the manufacturing and delivery timelines for custom orders, how while offering helpful insights about in-stock options. His help and knowledge made a lasting positive impression
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April 2025 by Laura Scott
Love the local Beaumont La-Z-Boy store. Quality furniture, reasonable prices and super friendly staff.
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February 2025 by Timothy Pettis
This was a 5 star review. Now that it is time for delivery the $500 they charge you, gets you nothing. No help with delivery date or time. I used black friday sale plus the 15% off for paying in full. I still spent over $6,000 for the set we picked. The salesman (Austin) was real nice for the sale but afterwards. He turned rude to say the least. If you want this furniture, just know what you are getting into.
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February 2025 by Ashleigh Pettis
As long as they get your money they'll tell you whatever they can to make a sale. Our sales rep assured us that our furniture would be delivered in 6 weeks, but it could be as soon as 4. When he had us sign the paperwork, it said 10 to 12 weeks and he assured us that that was just in case of natural disasters and crazy things that might happen, but that isn't really ever the case, so don't worry at all, he said. I'm 8 weeks out and get a text message with a delivery time, a time that is while I will be gone picking up my children from school, and i've talked to 3 people and no one is willing to try to work with me on the time. It's just how the route is, there's nothing we can do except reschedule for another day. (Which they only come to our area one day per week) very poor and inconsiderate customer service. They do not inform you of ANY of this during the sale. They made it sound like we would be in contacted with someone to have some say so in our delivery schedule. I'm very disappointed. 0/10 do NOT recommend.
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August 2024 by Blu “Blue Sensation” Sensation
We waited way to long to pick up all of our furniture, never got a follow up call we always had to call them they put lazy in Lazy Boy brand furniture.
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August 2024 by Hannah Hayes
Austin was a fantastic salesman! He was patient and answered all of our questions. He also help us customize our furniture to meet our family's needs and our budget!
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May 2024 by Robert Woolsey
Great selection of furnishings. Didn't get pressured into anything we didn't want. We had a great salesman who took the time to go thru fabric samples.
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March 2024 by Chick Collins
They would not discount their chairs, even though I have to wait up to 3 months (unknown delivery), to get one. I did not like finding out there is only a 1 year labor warranty on the chair. And, the chairs are framed on OSB, which is junk. But, my wife wanted them, so I bought them against my better thoughts. So, I brought the chairs home. The foot rest would not lock out every time. I thought there was a burr or something and would start working. After about week or so it would still not lock up. I called them and they told me I had a week after I got it to report it, and I was several days past that, so it would cost me $100 to fix it and they would cover the parts. That is pretty sorry. And when I turned it upside down to look at it, I saw they used wafer board to frame it. That junk doesn't even burn good. Lazy Boy is not the company now that they built their reputation on. I suggest Flex Steel if you have to buy new recliners.
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April 2023 by Tate T.
Purchased a sofa from this location. Had to wait several weeks to receive it because it was a special order. It is the most poorly constructed sofa I have ever owned! The upolstery job was not good and the padding in the arms was so thin you could feel the wood beneath. i do not blame the employees at the store, but the manufacturer. if this is how they make all their furniture, I will never purchase another La-Z-boy product.
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September 2022 by Shane
Was 5 stars on store, but lazboy itself is receiving 1 ... after a year and half the footrest has started coming unsewed, but the warranty only covers rips and tears. Manufacturers warranty, which is the sewing part, is only for a year. On cloth, I could understand, but leather is different. Then, the girl who's over the warranty department for this area is rude and disrespectful. The brand is not what it used to be.Post when purchased:What a great store and wonderful people! Sadly, I stopped here last after 7 days of buying and returning furniture that we didn't like once we got it home. From now on, this is our only stop! Mr Mark Wienshienk drew the short straw and got to be our go to guy. Sorry Mr Mark, but I did warn you!We are picky. If we are going to spend hard earned money we want it to be exactly what we want. This is the only place that exceeded our expectations. Quality and price! Our issue became choosing ONE! There are so many great options!Thank you La-Z-Boy for being everything a furniture store should be.Thank you Mr Mark for putting up with us.The Ingram's couldn't be happier. ?
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March 2022 by Aaron Hickerson
Joseph Smith is an awesome salesman!! We went in looking for a recliner and he knew exactly what we needed just by looking at us. He was very knowledgeable and kind. He even stayed after a few minutes to sell the chair and then go the extra mile to wrap it and load it for us. The chairs felt amazing as always and it was a great experience.
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November 2021 by Desiree Lewis
Ordered "LazyBoys" on Thursday October 21st, were "suppose" to come in on the next Tuesday. Made arrangements to be off to pick up on 28th, oh they are not here. Grrr. Then they offer free delivery....but wait it won't be till 2 more weeks go by. I take off work and wait at home for 4 hrs. No phone call or notification. I'm canceling the charges on my CC. These people are liars. It's now been 3 weeks no furniture at home. This was our first and last time shopping here. I took 2 days off of work for nothing! Lost money on my paycheck and NO Furniture. I just love sitting in a folding chair in my living room. What a waste of time. Go somewhere else to shop. I'm giving 1 star for the friendliness while shopping and check out, but it was lies.
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November 2021 by Elmon Dyar
Nice place.Sales guy was helpful. The only drawback was the expected wait time for the products to get made.possible 6 mo. wait.
