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March 2024 by Amber Richard
Customer service was superior! Andrea Hakim helped me this evening.She definitely demonstrated what caring for customers should be. She worked with me to find the perfect frame. Her patience was remarkable throughout the process!!!
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March 2024 by mary simon
March 25, 2024I visited LensCrafters, Beaumont, Texas location to purchase new eyeglasses. Ms. Carmalina was the representative who helped me with my eyeglass purchase. I wanted something, something classy, yet not expensive. I selected frames I wanted and Ms. Carmalina selected some as well. Long story short, I ended up purchasing exactly what I wanted regardless of the cost. Ms. Carmalina was extremely patient with me and shared with me some options I wasn't aware of before. She worked with me on showing something new. While I decided to pay for the purchase in full, it was the experience that set the tone. Thank you Ms. Carmalina for the BEST visit. I left feeling good and the fact I got exactly what I wanted. Keep up the great work. An extremely satisfied customer. ‼️??
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March 2024 by Paige Andrews
Huge shoutout to Carmalina for helping me find the perfect frames for my new glasses! I thoroughly enjoyed working with you!!!! Great service & a wonderful lady!!!
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March 2024 by Kwik Dolla
This was my first purchase with LensCrafters and I loved it! Also, my sales person was great!
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March 2024 by Dominique Woods
I came here after having a bad experience at another eyeglass location, & left extremely satisfied. One of my goals has always been to have two pairs of glasses than I’m actually happy with & can keep reusing, & Ms. Joanna helped me to accomplish that ☺️ I am the most indecisive person I know, & she sat with me while I tried on over ten pairs of glasses lol; her opinions helped more than I think she knows. When I ran into a hiccup because of my previous experience at a different location, she was very patient with me, checking on me throughout me speaking with my insurance & even offering to hold my glasses in case I had to come back. Overall, I had a great experience & I’ll definitely stick to shopping here for glasses. Thank you for being so present & helpful Ms. Joanna, you are truly appreciated! I had to return to have adjustments made with my glasses, & I couldn’t be more satisfied with the service I received again. I wish I paid attention to the manager’s name, she really came through for me with getting my lenses corrected; I appreciate her for taking care of my situation, I am beyond grateful. & the young woman who works in the lab, she was such a sweetheart, she made me feel very comfortable; I love how present she was during my experience, her opinions were absolutely necessary & she helped me to find frames that really complimented my appearance. Everyone was sooo patient with me & extremely helpful. I couldn’t be more happy with the customer service I received.
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March 2024 by Keaton Ardoin
The customer service was 100% from the minute I walked in to the moment I walked out from picking up my glasses. Thank y’all so very much for being so patient and kind. They were also making sure I knew if I had any questions after I leave to give them a call! Please do yourself a favor and visit LensCrafters Beaumont. My glasses were here within a week. My saleswoman was Ms. Jacquelyne :)
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March 2024 by Bridgette Semien
Mrs Joanna gave us amazing customer service. She was kind and polite throughout our interaction. She stayed with a smile on her face. She gave great advice on my eye glasses. She talked me through my options and helped me to make the best decision. The entire interaction was seamless. Because of the amazing customer service Mrs Joanna gave to us, I ended up getting a second pair of glasses. Thanks Mr Joanna for making this experience a wonderful one. Also because of Mr Joanna, I left the store feeling that I have made the best choice.
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March 2024 by eli c
Had a lovely experience at this location, the associate we worked with (Joanna) was amazing and helped us get exactly what we needed. Will be returning!!
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March 2024 by Cedric Avant
Joanne Rowell in your Beaumont location was very helpful and professional! My best helper in the many years of me coming to Lens Crafter. She may be the reason that I continue coming!
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March 2024 by Carol Moser
When you are choosing frames, ask for Chileana if you have questions. very friendly and knowledgeable.
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March 2024 by Pooja Madan
I went to this location last evening, it s a beautiful facility. Even though I did not buy anything, Andrea was very kind and helped me out. I will definitely consider coming back here.
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March 2024 by Sandy Davis
I had no problems whatsoever. The staff are very friendly, and helpful. I would recommend everyone to stop bye and check them out.
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March 2024 by Nola Knowles
Everyone was friendly and helpful, even suggesting frames I would not have considered, which I ultimately purchased. Everything was explained to me regarding meeting my particular needs based on my prescription and work. I
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March 2024 by Kent and Missy Manns
Everyone was extremely professional and helpful!! They really helped me find a great pair of glasses and I’m super picky. Special thanks to Andrea and Carmalina for being so kind ♥️
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January 2024 by Latonya Guidry
All the ladies in store were friendly, nice and very helpful. I'm excited and appreciate my sales rep
