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October 2023 by Katina Harris-LaFleur
Had to switch out my jersey for a different size. The young man working that day was very helpful and professional. He took the time to go to the back to look for a certain jersey I wanted & I truly appreciated that. He delivered awesome customer service.
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June 2023 by Katye Dilks
Sitting waiting to go in while the worker turns the lights on then goes out to smoke…..
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July 2021 by Kaylee Morrow
Here at 10:50 am and they still aren’t open, somebody was in there & I tried to get his attention and he ignored me. So I sat down to wait until 11:00 and he left, & ignored me once again.
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June 2021 by Jimmy Banks
Very poorly managed. I ordered a few custom hats and they made excuses when they couldn’t deliver what was promised. First it was Friday by 5, I leave work early to get there ... didn’t happen. Then they promised Saturday by 5pm, so I leave a birthday party early to get there ... didn’t happen. Then they say Sunday by 12:15pm so I leave church early to get there and I show up to a closed store even though I was specifically told to be there to pick up my order. I never leave negative reviews but wow this was next level bad management.
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May 2021 by Chung Hoang
Idk if this is normal or not but I left my hat to get embroidered at 1pm she said it’ll be ready by 1:30. I come back at 2 and waited 2 hours and there’s still no one in the store (mind you it’s 4pm now). The lights are on but the gates are closed? Is the worker on a 2 hour break or....
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April 2021 by Cindy Cardenas
Lids in Beaumont has the worse customer service ever. I left a hat there to get customized and the guy told me to come back in 30 mins. I told him I was in no rush and would return in a couple of days. A week later I went back to pick it up and it was not even ready. The guy said he "forgot" about the hats. He said he would have it ready in 30 minutes. I waited for it this time. He rushed and the hats look horrible !!! He was rude about the whole thing.
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August 2020 by Cassie Sandoval
Awesome service
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June 2020 by Sandra Hughey
It ended up being ok but had to go back three times for a hat .
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January 2020 by Mark Wilkinson
I visited this location after work around 5.. was not happy .. So this is I horrible time to take a break..
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July 2019 by Shared with: Public
So my boyfriend and I go out of our way to make it to the Lids to purchase a couple hats. How is it on a Wednesday, at 5:30pm, there’s a sign on the door at Lids in Parkdale Mall that says “will return in 30 min” !? So myself along with a few other people were waiting. Everyone fell impatient and left. I stayed because I really needed to make a purchase. So and hour later at 6:20 when Miss Aaliyah, cashier number 583783, decided to casually stroll up an hour later while laugh
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June 2019 by Jennifer Trahan
Dont count on them actually being there to sell anything
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May 2019 by Linda Jenefor
Picked up hat for my friend
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May 2019 by Chris Kibodeaux
Drove into Beaumont to buy an overpriced hat. Two people inside. Gate shut. Asked when I could buy a hat. Person inside(Turned out to be the manager) said with an attitude, "At 1, after my lunch break". Went back after 1. Attendant helped me find the hat I wanted. At time of checkout I noticed the counter was sticky. Commented that if you're going to eat where I have to put my overpriced hat then you should clean it up. The lady waiting on me started cleaning it right then.
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January 2019 by Daniel Wallace
She was very helpful
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July 2018 by Ronald Ormsby
Too expensive,better alternatives elsewhere. In-store employees act as if they wish they were somewhere else. I personally cannot endorse this store.
